Chepstow Trade Centre Ltd Anmeldelser 

My wife and I were looking for a reasonably priced run around for short trips. Having seen one or two cars on the Motors website, one of which was a very nice 2010 Renault clio, I contacted Mark at the Caerleon site who could not have been more professional, and pleasant. He did everything he could to make the whole process of viewing, test driving, and purchasing the car stress free. I feel that the service that both myself and my wife received, was exceptional and I have confidence in recommending Chepstow Tade Centre Ltd to anybody looking to purchase a pre owned vehicle. I don't give glowing reviews lightly, but on this occasion, well deserved! Mandy and Martyn Wills.

Purchased a volvo xc60 from here.
From the very start Mark showed excellent help and communication.

Upon arrival it was a fun and relaxed . We had many laughs a daunting experience suddenly became an enjoyable one.
I had an issue with a sensor warning light coming on a couple of days later, it was all sorted quickly and efficiently by the team. I love the car and am very happy with whole experience
Thanks guys you deserve to go up the road and treat yourself to some lunch I know you love it there
Thanks
David

We recently bought a car from this garage and couldn’t be happier with the whole experience. The team are truly lovely and kind people – from the very start they made us feel welcome and supported. Before handing the car over, they carried out a full service, fitted new tyres, and made sure everything was in perfect working order.
The car itself is spotless, clean and shiny, and drives beautifully. I am disabled, so my wife will be the main driver, and they were very understanding of our situation – patient, caring, and never pushy. It really felt like they wanted us to be happy and safe in our new car.
Highly recommend this garage to anyone looking for not only a great car, but also honest and genuine people who go the extra mile for their customers.

Very friendly people and happy to explain all the details of buying a car. They were very easy to deal with and we've come away with a lovely new car while part-exchanging our old one for a fair price.

Lovely staff, especially Mark. Really easy to purchase a car. Helpful getting my new car taxed, and on the road. Kept me informed as to when then car was available to pick up.
I would definately recommend them, and will go back again when I need a new car.

Had a great experience with Chepstow Trade Centre. Bought my first car with them, Tim was extremely helpful and nothing was too much trouble, made the whole experience incredibly smooth. Would highly recommend to anyone.

Mark & Tim are a credit to the industry, bought my daughters first car and they made the whole experience seamless, Would highly recommend Chepstow Trade Centre to anyone who wants a hassle free car buying experience, Daughter is over the moon.
Thanks Mark & Tim you have an amazing business and your a credit to your customers. A+++++++

Car well prepared.
Would be helpful if seller stated that "service" meant oil and filter change.
A good experience.
Given 14 days after delivery

Tim appears to be a nice, genuine guy, all of the cars were exceptionally presented (as is the entire site). The car was as described.
There was no pressure in the sale, we were left to view the car at leisure.
The whole sale process was smooth and friendly - I would certainly recommend.

The 2 guys at this garage were extremely helpful and more importantly extremely genuine. Communication from viewing the car to day of collection was excellent. I couldn’t fault any of the service i received. I would highly recommend this garage

Excellent customer service, brought a car today from you before leaving the garage there was a problem with the battery but fixed it straight away before buying the car, couldn’t be anymore helpful then he was. Thank you very much

What fantastic service. I wasnt happy with something on the vehicle, they collected my vehicle from 180 miles away and sorted it no problem. I wouldn't hesitate to refer people to them.

What can I say these chaps are the real deal. They did for me what no other dealer did be honest and did what they said there were going to do. New mot and service and Re-cleaned ready for us to collect. Great service great chaps will deffo go there again 100%.

Recently bought a car from Mark, he was absolutely amazing, easy to talk to and explained everything to me thoroughly, really nice guy and very professional. So happy with the car i purchased and the experience that came with it.

My daughter purchased a car on 31st March 2025 with a month's warranty and extra warranty just to be on safe side, which was not worth the paper it was written on. To date my daughter has spent nearly £500 on different repairs on the car. I know the cars are used but it still cost over £3000. Be careful in what you buy as the after sales support is non existent.

Recently bought a new car from Mark and Tim at Chepstow Trade, and they made the process from start to finish, easy and enjoyable. Would happily buy another car from these in the future!

Great garage , very professional and knowledgeable chaps , with a large range of vehicles to meet every budget

Avoid this place at all costs. I bought a car here and within a week it was riddled with electronic faults. Their response? “Leave it with us for a week”—and then do absolutely nothing. No fixes, no updates, just empty promises and wasted time.

Four months in, the ABS sensor needed replacing. When my mechanic got underneath the vehicle, he found the underside was in a disgraceful state—severely rusted, dangerously worn. It would never pass a legitimate MOT. Yet somehow, it had a squeaky-clean certificate issued by the MOT garage conveniently located next door. You can draw your own conclusions about that arrangement.

Before I could even sort the ABS issue, I had to replace the exhaust, suspension, and several other components just to make the car roadworthy. This was not a minor oversight—it was a blatant misrepresentation of the vehicle’s condition.

I've chased them relentlessly via email and phone. No solutions, no responsibility—just deflection and silence. Their claim about “high standards” is pure fiction. Once they’ve got your money, you’re on your own.

Dishonest, irresponsible, and utterly unprofessional. I wouldn't trust them to sell a bicycle, let alone a car.

this is the reply to you about my review

Hi Tim,

it's a honda civic type R

I bought it around november 2023, my lawyer has called several times to sort it out and you have not been cooperative at all.

So don't want to pretend anything now on social media, I will not rest until you pay for all the damage you have done to me.

If you want to sue me Tim do it, maybe that way we can speed up the process.

Highly Recommend Tim & Team!! Messaged them on the Saturday evening to look at the vehicle Sunday, Tim handed me over the keys to look at the car no pressure and no fuss either. He's called me 2 days later to say my car is really to be collected with MOT & service done. Outstanding service couldn't recommend more , i was stressing about it all but Tim made it so easy and sorted it all within 20 mins of being there. Thankyou

I went from Bristol to this garage to look at a car which I brought Tim was very helpful the car was ready for me to test drive when I got there was very helpful would recommend anyone to this garage