Been a monthly mini customer for 8 years. I have 4 subscriptions for family. I no longer live in the US and asked to set the subscriptions to not renew anymore. Was told that if they canceled my subsc... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’ve loved using Chatbooks to preserve family memories, but the recent subscription increase from around $30 to $45 feels excessive. A nearly 50% jump is hard to justify, especially for loyal custom... Se mere
Gorgeous photobook! I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and posi... Se mere
Virksomheden har svaret
We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captio... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Subscribe to your life! Don't miss a single silly, fun, loving moment - print your everyday magic! We offer Monthly Subscription Books, one-time Classic Books, and more.
Kontaktoplysninger
River Run Drive 5314, 84604, Provo, USA
- chatbooks.com
3,7
Middel
2 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 3 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Product - Poor Billing Procedure
I have ordered from Chatbooks before, and was quite pleased with the product and the easy use of the software. However, I just purchased my previous creation again, as I was informed that the Chatbooks billing process was changing and I wanted to repurchase before the transition. Instead of buying a book on demand, Chatbooks is transitioning into a subscription process that charges quarterly, whether you've been building a new book or not. As I am not on the Chatbooks platform often enough to consider a subscription, I used the on-demand billing process while I still can, and will not be "upgrading" to their new billing subscription.
18. juli 2024
Besvarelse fra Chatbooks
Thanks for your feedback, and we’re sorry for any disappointment our updated billing policy has caused. At Chatbooks, we always strive to deliver the best possible experience and products for our customers. We’ve fought hard to maintain our amazing Chatbookers’ current Series pricing while transitioning to a more predictable billing plan for greater transparency and ease of budgeting for you. We understand change is tough, and hope you’ll continue to use our service with the flexible billing option that works best for you.
Repeat Chatbook customer
We've loved every photo book we've ordered through Chatbooks - the books look amazing and the customer service is terrific!
15. juli 2024
Besvarelse fra Chatbooks
We love that your experience was a great one! #HappyChatbooking
Chatbooks is phenomenal!
Creating and ordering my project was fantastic in every respect, plus this time a surprise discount was automatically applied! I expect the finished product will be as satisfying (perfect, actually!) as the dozens of photo products I've already received over my years as a huge fan of CB since using your wonderful service for the first time (around 2018).
17. juli 2024
Besvarelse fra Chatbooks
We appreciate your kind remarks, Christopher!
Always the highest quality books and…
Always the highest quality books and excellent customer service.
4. juli 2024
Besvarelse fra Chatbooks
We love that your experience was a great one! #HappyChatbooking
Besvarelse fra Chatbooks
We love that your experience was a great one! #HappyChatbooking
The process is easy and the books…
The process is easy and the books arrived in a timely fashion. It’s also helpful to have the option to share the book with others for the purpose of collaboration.
3. juli 2024
Besvarelse fra Chatbooks
Hi There! Thank you for your feedback and your support. We love that your experience was amazing! #HappyChatbooking
The website was a bit slow and not as…
The website was a bit slow and not as easy to navigate as I had hoped. I would have like to have been able to change the font and to write on the pictures
16. juli 2024
Besvarelse fra Chatbooks
Thank you for sharing your feedback with us regarding the font. We're always happy to help troubleshoot navigating the website as well as adding captions if you have any trouble. Please don't hesitate to reach out to support@chatbooks.com where we're standing by to assist!
AI does not equal customer service!
I have printed over 30 chatbooks going back to 2017. I am a huge fan and recommend it to anyone who will listen! I have always bragged especially about Chatbooks’ customer service. However, my most recent attempt resulted in an AI-generated response that didn’t answer my question. Eventually, I got a helpful response from Chelsea. But I was so disappointed to see that something as impersonal as AI is now being used to respond. People who reach out for help want a PERSON to help. Customer service should be the absolute last place that AI is utilized. It strictly benefits the company, not the customer. Anytime over the last 7 years, I would have gladly given 5 stars. But AI is a no-go for me. Please reconsider this company-over-customer change!
17. juli 2024
Besvarelse fra Chatbooks
We're sorry to hear of your disappointment. We will always provide the option to surpass the bot so you can get a live person to resolve your issue if needed. Customer Service remains a top priority for Chatbooks and we do appreciate you being here.
Besvarelse fra Chatbooks
Thank you, Leslie!
Chatbooks printed a fantastic memory…
Chatbooks printed a fantastic memory book ! A true treasure! The photo quality is great and the paper is nice and the hardbound book is solid. Love this 10 X 10 book, with room to write titles and names and personalize! Super easy to order, and a surprise presentation box made it special for gift giving.
2. juli 2024
Besvarelse fra Chatbooks
We're thrilled to hear you had a great experience! Thank you for the kind review.
Long time customer
I have ordered from Chatbooks for years and I have been very happy with the photo books. The customer service is very good, they are responsive and helpful.
12. juli 2024
Besvarelse fra Chatbooks
We appreciate your kindness!
Besvarelse fra Chatbooks
We love that your experience was a great one! #HappyChatbooking
photo book
The process of making a photo book is simple. The quality of the printing is great.
28. juni 2024
Besvarelse fra Chatbooks
We're happy to hear you had a great experience, thank you!
Besvarelse fra Chatbooks
We're sorry you haven't received your book yet, Leah! I have sent you an email to get this taken care of for you. Thanks!
One of the photos did not turn out…
One of the photos did not turn out well, my baby’s face was cut off. I’m hoping to call CSR to get some clarification if it can be corrected
5. juli 2024
Besvarelse fra Chatbooks
Thank you for sharing your feedback with us. We're sorry to hear about your disappointment. It looks like we are in contact with you already to correct the cropping mistake and get that photo fixed! Please be sure to look through the book preview moving forward as that will show exactly how your photos will print out.
Besvarelse fra Chatbooks
So glad you're here, Lauren!
Besvarelse fra Chatbooks
We love that your experience was a great one! #HappyChatbooking
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.