Chatbooks Anmeldelser 2.212

It was easy as pie to compile the Chapbook for Father's Day on your website, and to have it delivered in plenty of time for Father's Day, despite the fact that I completed my order less than a week beforehand. And the final product was precisely what I wanted - simply perfect.

Love it! Quick and easy. The books are a great size and nice quality.

Easy to create, quality products!

I had previously used another on-line photo-book company and was only moderately satisfied with the end product. So I tried Chatbooks. While the upload was slightly more difficult, the end product is excellent, notably the finishing detail of the binding, the paper quality and the photo reproduction. I'm a keen amateur photographer so these are, for me, the most important details. I highly recommend Chatbooks to anyone wanting to produce a photo-book.

I made a photo book for my granddaughter to celebrate her birthday. It turned out great!

Quick and very helpful

The idea of the application is fantastic. The quality of the printing and packaging is excellent. I enjoyed my first experience and looking forward to my next book order.

The new website since the last time I ordered, is less user friendly and has less options for book cover title.
will be looking at other photo book sites

Easy to use and beautiful product. Very happy.

I've been using this company for years! Their books are beautiful!

We just gave our book to a friend for a big birthday. It was filled with wonderful memoirs. This is the perfect present.

In future I won’t be using Chatbooks for various reasons. One isolated issue I may of still returned. First, I wouldn’t recommend trying to last minute your book. Luckily, I started 6 months in advance and worked on it periodically because the app kept crashing, would freeze, etc. every 2-3 minutes (or less!) the upgraded cover I wanted wouldn’t load, it reflected in my cart as added price wise but it was blank on the preview so I wanted to ensure with a customer service rep that it was showing that way on their end and it was. They worked with the tech team to fix this issue but it took days. At this point, I went ahead and designed my own and uploaded it. The price didn’t reflect and so I reached out to customer service again. It took several days to fix the issue and delayed my order by 4-5 days. They did give me a resolution but the frustrations overall make me not want to order in the future. The main reason being the app crashing constantly while trying to work on my project.

Editing to add a response to Chatbooks, the app was updated (this is something I checked myself…with every hurdle along the way I checked every possible issue before contacting because I am tech savvy and can troubleshoot fairly well myself before having to reach out to customer service) I work from home and have great WiFi and was only ever working on it from my home. The initial cover issue was on a weekend, but continued until THURSDAY. Monday-Thursday is not limited weekend customer service, it took 4 days of week day customer service to fix a what-should-of-been an easy fix.

Love Chatbooks for a monthly mini or a special event.

I wouldn't even give 1 star if I was allowed.
I decided Chatbooks wasn't what I thought it was so asked for a refund and to close my account. Lacey from Chatbooks told me I had to close my account first and then she would arrange the refund.
I do this and then get an email from Alicia, the Account Specialist, and she says because I have closed my account, I can't get refund!
SCAM!

I spent MONTHS making my baby's 1st year book and in the end pictures wouldn't load after collages were made and no one at Chatbooks could help. SO unbelievably disappointed not to mention hours of my time wasted.
Ended up just deleted half the book so I could at least print the first few months that I worked so hard on.

I love doing chatbooks with you. It is easy to move my layouts over to your site, either using my computer or cell phone. I journal on every page thus preserving my family's history.

I needed to cancel my order to make adjustments to my book...which TECHNICALLY they don't allow. When I reached out via chat, they were on a break for their company anniversary- but they got back to me via text the next day and not only allowed me to cancel my order, but offered me a coupon code to use when I resubmitted. I was so pleasantly surprised! I've been consistently impressed with their personable approach to customer service. Chatbooks always delivers!

Everything was exactly as we ordered. And it arrived quickly.

Your website doesn’t work well. Books don’t save well so I just left the page open for 3days while I worked on the books

Chatbooks is easy to use! The website is straightforward and easy to navigate when you are creating your project. I personally love the yearly photobooks!