Charlotte Simone Anmeldelser 

My jacket arrived damaged, literally just a gaping hole in the interior. I contacted the customer service team to let them know what happened and included photos. No response. I then dmed their instagram account and was told to send a follow up email, so I did. I soon got an email saying they could refund me 5% for a seamstress fee or I could send my coat back for a replacement. I emailed back and asked how they replacement would go, who would cover shipping etc because I live in the states and shipping initially cost me nearly $50 and I wanted to know if having the coat (that was $400 in the first place and may I remind you arrived with a gaping hole inside) replaced would cost me $100 in shipping fees. No response. I then sent a follow up email, and finally after like a week I just asked if I could return my coat because I just honestly don’t want to deal with this company anymore. I then got an email (after u dmed their instagram to ask why after a week I’m getting no responses) saying “how would you like to proceed? I said I would like to initiate a return, because I had gotten no answer as to who would be responsible for the shipping fees, and wasting $50 is better than wasting $100 on an already wasted $400. It’s been over a week now, two follow up emails later and I have gotten no response. I dmed them on instagram again and no response. I was so excited about my jacket, saved up for it for so long, and now it’s unwearable and I’m unable to get ANY help from their team. Please do not buy from this company, from the other reviews I’ve read this is kinda their MO. So disappointing :( as a college student this was a big purchase for me, and as a woman I was so excited to support charlotte’s business☹️

I bought two coats. Immediately I realized I entered the wrong ship address so I emailed the company and texted (using the contact phone number from their IG) . I received Ed no response. I also told them that I saw my payment go through but I never got a confirmation email from them. Still no reply. So today I’m contacting Amex to get a refund . It’s been 6 weeks no word from Charlotte Simone.

Ordered a coat and have heard nothing. Terrible for the price of £400 think I have made a big mistake. Hoping Klarna will stop the payment.

I love the coats and their designs, but my Dixie coat has had to get repaired twice and ive only worn it a hand full of time! the stitching just keeps coming undone and for the price of the jacket the quality is really poor unfortunately :/.

Really wouldn't recommend

Attention for the EU: For already an overpriced coat that does not justify the quality or design whatsoever, you must pay delivery costs of around 40 EUR and sit tight, customs taxes, which are minimum 200 EUR! In short, you pay between 700-900 EUR for a coat. If you think a simple faux fur coat is worth the hype, I simply don't. In addition, you are caught in a dead end, if for instance you decide to return the item, you have to pay again the customs and the delivery. Disgraceful.

Fantastic product and quick delivery! Thank you.

Following on from the original review, I’ve still had no resolve from the Charlotte Simone faulty Jacket. I sent my contact number over and further emails, but still nothing?

Shocking customer service! If I was trying to purchase something I bet I’d get an immediate response.

Please be careful when purchasing anything just in case you have a genuine problem with an item. You shouldn’t need to keep chasing the company for a response!