Chapters Indigo Anmeldelser 

You need to get a better shipping service. Apple Express was supposed to be here yesterday with my ACOTAR book. Already a day after the realease. The tracking showed it was on the truck for delivery at 6:47am in Dartmouth N.S. was supposed to arrive by 9pm, tracking still states arriving by 9pm yesterday. I live an hour from Dartmouth. This is ridiculous. It is like this everytime I order from your company.
In store experience is always great, but your shipping with Apple Express is not good for your buisness. I have one more oreorder coming and then I am done ordering from you. Amazon is a much better option.

Wish I’d read these reviews before pre-ordering online a much anticipated best seller. Had pick up in store, confirmation email for ready on the release date. Nope! They now say that was an error in advertising and the confirmation and it will be a week late. I said I’d drive over and buy one in store since they’re now on the shelves. Oh no, like the proton streams in Ghostbusters the online and in-store cannot touch!! They offered me 10% off next online of if I contact them after purchase so they can apply … that is not going to happen because 1. They don’t refund and 2. I am never purchasing from them again. I was loyal for 30 years. Done.

If indigo wonders why people would rather use the odious Amazon rather than them, they should figure out how to ship! Why does it take forever? Why is the promised date of delivery never met? I’ve ordered my last order from indigo. Since so many books aren’t in stock, and then take forever to ship and the delivery date is never met, they’re useless.

Tried to return a book for a refund and their employee refused to go by their policy and refund me and insisted that they give me a gift card despite me pointing out their own policy written on the receipt I handed her. She literally waved me away after. So I went back and another employee said basically she's new and got a manager who I had to relate my entire story to all over again because he didn't relay it and then as soon as I finished the manager said "well I can't help you unless I know your payment method" in a rude, defensive tone. She then informed me that yes they screwed up but there is no way to fix the issue and I then pointed out that they shouldn't have employees on cash who don't know their policies and she said thanks well keep that in mind. They never once apologized. Their email customer service apologized but also said they can't do anything but thanks for helping improve our store! I'm really downplaying how weird and rude this entire incident was. Ive worked in customer service for 20 years and can't imagine doing any of this. Better off with amazon even.

a 1 star but I really wouldn’t have given that much but there was no other option. Absolutely horrible on trying to order anything, I was thrown out, other topics came up that I was not interested in and could not contact the company or website. It’s quite frustrating and leaves a huge dissatisfaction level. Will never use this company again.

Tried to order twice, told me to add/use a different payment method. I deleted my cart and did not get an order placed, however within 48 hours of that e perience the card I had entered that they wouldn't accept was compromised!!!!!

Do NOT, i repeat, DO NOT buy online from this terrible company. You orser something, it never gets sent, then they send you a gift card instead of your money back….as if i would ever shop there again, what use is a gift card to me??? Worst company ever

Poor shipment

One of my quality time with my grandchildren has been to take them to the Chapters located in Vaughan, Ontario. But I'm dismayed to see at the front entrance a stack of books with the covers overtly demonsrating teenage same sex hugging and horsing around and another stack in the youth section where along with my grandchildren we spend most of our time at. I would appreciate it that Chapters create and store these books in a separate corner section perhaps labeled "Non-traditional Lifestyle". This new section will please both the traditional and non-traditional parents and grandparents to feel comforable to take their children to. Thank you

Terrible company ordered some books they got canceled but they never refund you your shipping cost even if canceled and refunds take forever

We visited the Indigo book store in Barrie on July 14th and Nate a sales associate came to help us locate some books of interest for my son. My son has autism and has a high interest in garbage trucks and Nate tried to locate books in store and while we only found one he found more online he recommended. This was not even the part I was impressed with as that is part of their job- what he went above and beyond with was his interaction with my son. My son could not stop talking about what a nice guy he was the entire hour commute back home. Nate was kind, and related to all my son’s stories he shared and he made such a great connection with him. I would drive an hour again just to go on a day Nate is working as he made Luc’s experience incredible. Taking the time to connect with kids who sometimes do not have the opportunity to socialize in meaningful ways meant so much to us. Nate is by far the best staff we have ever encountered at a book store!

This Place is Great! Don't Listen to those Angry Trolls about the online ordering,The physical store is Magical and really restored my childlike wonder. Also I was able to find copies of the Out of Print Legend of Zelda in a Physical store without ordering online can you belive it?! It's an Amazing place and I'll admit the Online delivery is bad but the points cards are extremely helpful and fair. One of the Best Book Stores of our time.

I would give a 0 if I could.After receiving a confirmation email that my order would arrive at its destination at a specific date, my daughter checked every day for a week to no avail, I phoned customer service and they said sometimes it can take up to 48 hrs after the latest email sent to arrive. Surely a Canadian company can do better!!! Why would a reputable co. use such a useless courier ( Apple Courier) I will never order online again!!!!

Used to love Indigo. I forgave their mishaps (having preordered a book, the release was extended 3 times totalling 2 years so I cancelled the order. Then out of nowhere I recieved it another 2 years later... I did not ask for a refund as I did originally want it and planned on reading it). However what I cannot forgive is the new AI content being published. Its not just the covers (which is bad enough) but the content itself. Even worse the "authors" are often AI profiles themselves. I found one in particular "Coraline Reymont-Bafier" as I was searching for the book Coraline. This "author" has several books which are straight up pornographic in nature and clearly written by AI by the way the descriptions are written. Even worse there is heavy BDSM and sexualization of lesbian interactions which made me beyond disgusted as they are clearly not intended for women. I then wanted to see who this "author" was which has a woman's name, and surprise it is an ai profile on isntagram filled with (what I assume is the maximum instagram allows) women performing BDSM on other women or women being in distressing situations. Very disturbed and disgusted by this. I will never ever go back to Indigo whrn there are so many quality bookstores which would not sell AI content- nevermind fetishized sapphic women in harmful situations.

I had wanted to read the Book Micropenis and the chapters in Pointe - Claire had it in stock, the clerk was very helpful in helping me locate the book and she didn't make me feel ashamed or embarrassed when I told her about my own experiences living with a micropenis. Very non judgemental and helpful.
Anonymous

Online shipping is ridiculously bad compared to competition. I want to support Canadian but i dont want to support losers.

I could not get the books I wanted in the Vancouver Robson store. Vancouver being the 3rd largest city in Canada. So I went home and ordered it online May 4, 2026. It took until May 11, 2026 to get a confirmation email that my books shipped. I received emails it was coming May 18th. The tracking did not work and then the website has been "updating ". The online chat couldn't find my order. I eventually got a phone number for customer service after writing help 15 times. Then I called customer service and after 10 minutes I get told I won a medical alert fall button neck lanyard. I didn't want one. They kept trying to give me one for free. I hung up and called again and finally got through to a real person. It appears my item is still traveling and it will be several more business days. I am appalled firstly the lack of products at a major city store and secondly how long it takes to get a product, now over 3 weeks. I got a government document from Northern Ireland, paid for regular postage, not expedited, it got to Vancouver Canada in 4 days. I wouldn't call on line buying convenient. Very disappointing why support a business that has not service. Will not be shopping at Indigo again.

I would rate Indigo as zero stars,but it's not possible.
Charged twice for the same product had to deal with a bot and an agent who was worse than the bot.

DO NOT ORDER ANYTHING ONLINE.
Two exact charges on my credit card, 5 days apart.
Great. THANKS INDIGO.

The people who run this company are allied with some of the worst people on the planet. They support genocide, depopulation, and armies that kill children and bomb hospitals. Do your own research. They will not be getting one more penny from me.

I find the "Heather's Picks" stickers very annoying. I don't know Heather or her taste in books, nor do I care. I only know she's in the business of selling books, therefore, just about any book in the store would qualify as "Heather's Picks". Often these stickers obscure awards given these books, or their authors. Please, lose these stickers! Ditto "Reese's Picks" stickers.