Chantry Vets Anmeldelser 69

Friendly staff always take good care of my cat complimenting her and keeping her stress free

One of my cats recently passed away as a result of congenital heart disease, at the age of 4. Chantry were fantastic throughout the whole process:

From rushing him into the Out of Hours emergency service, the on duty vet was very clear communicating what issues he was facing at that moment in time, prognosis moving forward and the expected cost. Everyone was extremely compassionate and thoughtful throughout the whole process in a time of shock, when as a pet parent, you most definitely aren't thinking clearly.

Unfortunately we had to make the decision to let him go after a stay overnight, and again, nothing but love for the team for the care and sensitivity that was shown.

They offer a direct insurance claim service which was very helpful during such a traumatic time, allowing you the option of not having to deal with (I'm sure in most people's experiences) what can be challenging insurance companies.

We took them up on their cremation service and received our boy back very timely.

His legacy lives on though, as due to recent advances in the industry, they now offer a blood test to all clients to check for his condition. Which as he has a sister was very welcome in putting my mind at ease, when faced with the prospect of potentially going through this again.

Rest in peace Kuma, and thank you Chantry.

Second opinion on x rays - lisa reviewed my cats x rays and was very knowledgeable, she gave me a detailed report with a few options to move forward in the management of my cats elbow condition . Highly recommended.

They did wonders with Money as he has issues with his eyes. Very Very helpful and caring service. Great Thanks

Great experience at the Castleford surgery with Colin my chameleon. He had quite complex surgery (an amputation) and the vet and support team were very helpful.

Always had a positive experience at Chantry, the reception staff are very helpful and friendly. They have treats on hand for my dog who never dreads his trips to the vets!

Recently had my male lab Monty castrated at Chantry Vets. Good communication from start to finish. The procedure was fully explained and any questions answered, great aftercare advice given. Follow up appointments we're also fab with the nursing staff. We've been a customer with Chantry vets for years as have used them with our previous pets too. Would highly recommend.

I have been taking all three of my animals to Chantry Vets for the last 3 yeaars. Reception staff have always been friendly and make a fuss of my pets. The vets are knowledgeable and the nurses treat my animals like their own. I wouldn't take them anywhere else.

I recently had to bring my dog Bruce in for an appointment due to his skin issues. The Vet I saw was brilliant, very knowledgeable and discussed all possible options. The nurses handled Bruce with care as he can be an anxious boy! Very happy customer will definitely return.

Excellent service by freindly, helpful, knowledgeable veterinary professionals. Answered my questions and were great with my over excitable dog.

I’ve taken almost all the pets I’ve had over the years to Chantry and wouldn’t hesitate to recommend them. I’ve always found the staff to be helpful, friendly and knowledgable and, above all else, have never doubted their genuine love and compassion for the animals they treat. I went through a particularly tough time with my cat, who I sadly lost to an incurable tumour, very recently, and they were fantastic throughout. Thank you Team Chantry

Brought my cat for microchipping. She was treated kindly and the staff made sure she was not stressed. She was given some treats to distract her whilst the chip was implanted. They allowed Luna to relax before starting and I felt at ease.

I have been taking my pets to Chantry for a long time and have recently registered a new pet with them. The vets I take my dogs to see are always very kind, compassionate and thorough with their investigations and treatment plans. I wouldn't want to take my animals anywhere else.

Took my dog to chantry vets in Wakefield the brindley way hospital. My dog had unfortunately reached the end of her life. That were all so compassionate and everyone was very helpful and so so caring I can not fault these at all. Received a beautiful card with their condolences and some flowers seeds to plant in remembrance of my Jess. I choose to have her cremated and on the day she was ready to collect I was absolutely outstanded by the item I received I was only expecting her ashes. I opted to a scatter tube due to cost but the tube is nicely designed I also received a small bottle with some of my pooches fur in and plaster of Paris paw print and a certificate. I am very happy with the service that they had been provided. They really took care of my pooch which I can not be more grateful for. I would 💯 recommend these. Thank you chantry vets your service is very much appreciated.

My recent experience of Chantry Vets.

Just before Christmas, Chantry misdiagnosed my 7 year old Maine Coon with diabetes and started a course of insulin injections. This was based on a single blood test from a machine which was later found to be faulty, luckily only two days into insulin injections. Once the vet discovered his error, he and the nurses acted quickly to stop my cat receiving any further dangerous injections. I followed the Practice's complaints procedure via Emily, and taking out the Christmas break, I received a response three weeks later which confirmed they had misdiagnosed based on a single faulty reading. I understand they are now going to change their diabetes protocol to do additional tests before confirming diabetes. The only real communications, aside from complaint receipt acknowledgement, from the 16th December (diagnosis) to the 16th January (complaint response) was with the vet who very sadly had to put my cat down on boxing day (possibly heart failure related). I did get a cold text message asking for payment (insulin treatment was refunded) before cremation services and complaint response had been completed. Given this was in the last two weeks of my cats life, we could have all done without the extra stress of the misdiagnosis.

This is just my experience which was pretty awful to be honest. My complaint has been responded to by Chantry and so is concluded as far as I'm concerned.
If and when I do get another pet, I'm not sure I would trust Chantry again.

I had to cancel pet plan due to my money stopped. I owed 64 pound. I asked if I can pay instalments. No I was told to get a loan. I had 7 days to find the money no one to help me. They then put another load of fees on then sent to it debt collectors but didn't put the ammlount was only 64 pound they put nearly 300 pounds. It's disgusting. My girl was ment to be spayed too but now she's pregnant..if it was 100s I owed fair anoth..emailed complaints no reply. I'm going to take it to ombudsman

We’ve been today for a vomiting problem at the Hospital with our dog and the team were amazing.
I saw Stefania and she was so kind and patient with our dog.
The reception staff were friendly and welcoming.

Chantry vets have given our little dog exemplary medical care over a number of years. However recent events have given us cause to change to another vets. All I will say is keep a close eye on any bills you are asked to pay, and get a breakdown of treatments to ensure you are only paying what you need to. Apparently there is an admin team of only 3 people for a massive clientele list. That's not an efficient situation and I feel sorry for those staff having to deal with the complaints that are bound to arise. If Chantry do want to improve, they might wish to increase their admin staff so insurance claims, complaints, etc. can be dealt with as well as they deal with animal health.

These people need taking to court and I am currently pursuing an action… Avoid this vets like the plague, they are clearly a money making production line ripping customers off and playing on your love and emotions for your pets, they have scammed my partner for 1000s of pounds and just mainly interested if you are insured because they will ramp the prices up, they will try to keep your pet overnight to claim more money DONT GO HERE!!!!!

Avoid this vets, they have caused serious stress and upset to myself and my family. Chantry Vets back office staff have persistently disrupted my wellbeing by indirectly attacking my understanding of 'common sense'. Forcing me to question myself. In my opinion this is a form of gaslighting! I was owed £1626 from Chantry Vets, I paid for this on 12 August 24 via credit card for a scan for my dog. The insurance team is an online service and therefore took a few days to confirm to the vets that they would accept all costs. The insurance team accepted costs and suggested that the vets invoice them for my costs (the scan), as well as future surgery costs, as they felt it would be a quicker way for me to be refunded. Meaning the vets should refund me on receipt of that acknowledgement from the insurance. However this was not the case. The vets did invoice the insurance for the scan and they were paid this from the Insurance team in full on 3 October 24. Yet continued to keep my money (even though they had now been paid for the scan by myself through credit card and the insurance company). The Vets had no reason to withhold my money and consistently refused to return it. I am a pensioner and I was being hit with interest on the card I had used to pay for the scan, leaving me feeling extremely anxious and having to try to keep paying amounts off when I could, to try to reduce the interest. However, this was of no interest or concern to Chantry Vets, they still refused to refund. The stress of this became too much and I had to get my daughter to support me in dealing with these people in the back office. Once my daughter became involved I did eventually get my money back, however my daughter also had to battle for this and staff tried to tell her she was also in the wrong for questioning them holding my money. This took until mid November to get this back. I have received not a single apology throughout this ordeal and have been made to practically beg for my own money, all I have been met with is deflecting blame excuses and dishonesty, as to why they would not refund it. We emailed Emily (the customer care Manager), who also deflected the blame to us, and refused to accept any accountability that Chantry should have refunded my money, even though they had severe failings. This was after six years of being a loyal customer. However, when it is them that owe me money, it has been a complete battle and cause of extreme anxiety and stress. I wouldn't want anyone else to go through this.