cesarine.com Anmeldelser 1.625

TrustScore 4.5 ud af 5

4,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Der Pasta-Kochkurs war einfach großartig! Wir hatten einen extrem tollen und rundum gelungenen Abend. Die Atmosphäre war herzlich und entspannt, alles wurde super erklärt und wir konnten viel lernen.... Se mere

Bedømt til 5 ud af 5 stjerner

Barbara was a fantastic instructor and her home was very bright and homey. She explained things naturally and was very helpful, offering 1 on 1 and keepings things light and fun. The food we made was... Se mere

Bedømt til 3 ud af 5 stjerner

The food was okay, it was a bit bland and for the price I was surprised there was no meat course. The details of the booking hadn’t been read, so she was unaware that there would be children present o... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Patrizia was the most wonderful host. Her house was simply perfect & the view of the lake & mountains cannot be beaten. We made the most delicious pasta & tiramisu. She was helpful in assisting us in... Se mere

Virksomhedsoplysninger

  1. Madlavningskursus
  2. Restaurant med traditionel mad

Skrevet af virksomheden

Cesarine offers thousands of authentic food experiences with local home cooks all over Italy. These range from cooking classes, dining experiences to market and food tours to allow people to truly live the heart of Italian cooking.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Barbara was a fantastic instructor

Barbara was a fantastic instructor and her home was very bright and homey. She explained things naturally and was very helpful, offering 1 on 1 and keepings things light and fun. The food we made was some of the best we had in Italy. We were constantly thinking about it during our trip and how excited we are to make fresh pici and tirimisu at home. We definitely recommend taking her course.

30. marts 2026
Bedømt til 1 ud af 5 stjerner

50€ coppia buttati,

50€ coppia buttati,
Degustazione ridicola e in fretta e furia.

5. april 2026
cesarine.com-logo

Besvarelse fra cesarine.com

Ciao, ci dispiace per il feedback che hai condiviso.

Al momento però non riusciamo a trovare alcuna prenotazione associata al tuo nome o ai dettagli forniti. Per poter verificare meglio quanto accaduto, ti chiediamo gentilmente di scriverci a booking@cesarine.com indicando più informazioni possibili (nome della prenotazione, data, luogo dell’esperienza).

Saremo felici di approfondire e aiutarti.

Grazie!

Bedømt til 1 ud af 5 stjerner

Avoid Cesarine: Unfair policies and zero customer flexibility

Our experience with Cesarine was extremely disappointing and highlights serious flaws in both their booking process and customer service.

We booked a cooking class believing it would take place in Naples, only to discover — less than 24 hours in advance — that the reservation was actually in Catania, on a completely different island. This is not a minor misunderstanding; it is a fundamental booking failure. A platform built entirely around location-based experiences should make it virtually impossible to confuse two cities that are this far apart.

Instead of acknowledging this issue, Cesarine hid behind automated reminders and generic policies. Repeating that emails contained the correct address does not excuse a booking flow that clearly failed to communicate one of the most critical elements of the experience.

What is most concerning is the complete lack of accountability and flexibility. Despite the obvious and significant mismatch, Cesarine refused any form of solution — no refund, no partial compensation, no credit, and no possibility to rebook. The response was rigid, transactional, and entirely indifferent to the situation.

Politeness in wording does not compensate for a total absence of customer care. This felt less like dealing with a hospitality platform and more like dealing with a system designed to deflect responsibility at all costs.

In summary:

A booking process that fails at the most basic level: clearly communicating location
Zero willingness to resolve an unreasonable situation
Customer service that prioritizes policy over fairness and common sense

We paid for an experience we never had, due to a preventable issue, and were left with no support or solution. Based on this experience, we would strongly advise others to be extremely cautious when booking through this platform.

4. april 2026
cesarine.com-logo

Besvarelse fra cesarine.com

Dear Robin,

We can confirm that the experience was booked for Catania, not Naples, and that this information was clearly indicated in the booking confirmation and subsequent communications.

We understand that the misunderstanding regarding the location had a significant impact on your plans. However, we note that this was brought to our attention less than 24 hours before the scheduled experience, which is beyond the timeframe covered by our cancellation policy. As per our terms and conditions, changes or cancellations within 24 hours of the experience are unfortunately not eligible for a refund.

While we regret that you were unable to attend the experience, we must apply our policies consistently, as hosts reserve their time and make preparations based on confirmed bookings.

We truly regret that this situation affected your perception of our service and appreciate you taking the time to share your concerns.

Kind regards,

Bedømt til 5 ud af 5 stjerner

Der Pasta-Kochkurs war einfach spitze!

Der Pasta-Kochkurs war einfach großartig! Wir hatten einen extrem tollen und rundum gelungenen Abend. Die Atmosphäre war herzlich und entspannt, alles wurde super erklärt und wir konnten viel lernen. Es hat riesigen Spaß gemacht, gemeinsam frische Pasta zuzubereiten – und das Ergebnis war natürlich auch unglaublich lecker. Vielen Dank für dieses schöne Erlebnis, wir kommen sehr gerne wieder!

27. marts 2026
Bedømt til 3 ud af 5 stjerner

OFFERTA INAPPROPRIATA

SEDE MOLTO BELLA , PERSONE GENTILISSIME , OFFERTA INGANNEVOLE E FUORVIANTE .

4. april 2026
cesarine.com-logo

Besvarelse fra cesarine.com

Ciao Beppe, ci dispiace per il feedback che hai condiviso.

Al momento però non riusciamo a trovare alcuna prenotazione associata al tuo nome o ai dettagli forniti. Per poter verificare meglio quanto accaduto, ti chiediamo gentilmente di scriverci a booking@cesarine.com indicando più informazioni possibili (nome della prenotazione, data, luogo dell’esperienza).

Saremo felici di approfondire e aiutarti.

Grazie!

Bedømt til 5 ud af 5 stjerner

Olive farm experience exceeded expectations…

The Cesarine experience my friend and I booked was a visit to Margherite's olive farm. It was fabulous. Getting out into the countryside was itself a wonderful experience. Of course we expected to learn about olives & olive oil production... but we learned so much more, about restoring old trees, farming holistically, foraging for food, the interdependence of all living things, and more! These are the kinds of experiences that you cannot put a price tag on. Inspiring, exceptional, memorable.

4. april 2026
Bedømt til 5 ud af 5 stjerner

The cooking class was a lot of fun

The cooking class was a lot of fun. My wife and I were lucky that we were the only participants that day. Monica was extremely welcoming and the atmosphere of cooking in the old boat house what amazing. Monica made the cooking and making of pasta so easy. She explained everything and when we were done we enjoyed some local wine. Everything was top notch and we would love to do it again someday.

3. april 2026
Bedømt til 5 ud af 5 stjerner

We spent a lovely evening with Rosa

We spent a lovely evening with Rosa. We attended the cooking class with three adults and three children. Rosa was a perfect host showing us multiple very tasty recipes, including tagliatelle, tortelloni e gnocchi. The kids already made their own tortelloni at home. We loved it.

2. april 2026
Bedømt til 3 ud af 5 stjerner

The food was okay

The food was okay, it was a bit bland and for the price I was surprised there was no meat course. The details of the booking hadn’t been read, so she was unaware that there would be children present or that we specifically said no eggplant. She then proceeded to show that the booking did have those details included, she had just missed them. Directions for making contact weren’t clear. We showed up at the address and then waited outside for 10 minutes because we didn’t know which home to buzz, we almost left. She was very kind and I enjoyed the local cooking the hospitality and how welcoming the experience was, but I wouldn’t do it again.

31. marts 2026
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Besvarelse fra cesarine.com

Dear Denise,

Thank you for taking the time to share your feedback. We truly value all comments, as they help us continuously improve our service.

We are sincerely sorry to read about your negative experience and we fully understand your disappointment. However, after carefully reviewing our records, we were unable to locate any booking or reservation under your name in our system. Unfortunately, this makes it difficult for us to accurately trace the situation you described or provide a detailed response.

For this reason, and in accordance with our internal procedures and data protection policies, we are unable to share further specific details regarding the matter. Nevertheless, we would like to express our genuine regret for what you have reported, and we are truly sorry that your perception of our service was not a positive one.

Should you be willing to provide us with any additional information—such as the date of your visit, a booking reference, or any other relevant details—we would be more than happy to investigate further and assist you in a more precise manner.

We sincerely hope to have the opportunity to welcome you again in the future and to offer you the level of service we strive to provide to all our guests.

Kind regards,

Bedømt til 4 ud af 5 stjerner

Great Cooking Experience - But Internet Site Issues

The great part of the experience was the actual cooking, and I can highly recommend taking advantage of these opportunities for intimate lessons in the homes of the chefs. That is a 5-Star experience.

However, be prepared for potential frustrations with the communications portal (hence the 4-Star rating). For our booking the Cesarine internet platform had issues. While our initial messages went fine, when we got close to the date things went silent and we found out later that the chef was not receiving our messages. Cesarine did not provide the direct contact information that they said would be in the confirmation so I had no way to bypass the platform, and I could not get any response from customer service. In the end it all worked out, but the platform can be challenging. Early communication is advised since last minute support is not dependable. This may have been because I booked through TripAdvisor, so you may wish to make your booking directly on the Cesarine site.

31. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Mariuccia was fantastic !!!

Mariuccia was fantastic. So pleasant and informative. We learned so much, ate so well, and thoroughly enjoyed ourselves. We met some of her family members and felt like we made real friends. She even offered us a ride back to the next town where we were staying, so we wouldn't have to take a bus.

1. april 2026
Bedømt til 5 ud af 5 stjerner

Everything about it was amazing

Everything about it was amazing. She made us feel welcome and totally at ease. She was very good at explaining all the cooking techniques and helping us learn, plus the food was delicious!

23. marts 2026

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