Central Sports Anmeldelser 

I think I need to give a feedback here.
My experience is really good!

Although I feel sad to see some unfortunate cases here, I would like to share my positive experience with you.

I ordered on Tuesday 9/11 morning and messaged an enquiry on 10/11, I got feedback with case no. at the same day and positive reply on 11/11 and then it was shipped.

Finally I got the parcel on 12/11. It’s amazing support and good product to me, really thanks!

worst shop ever, they did not deliver all my order and now they are not replying, shameful shop

I have purchased numerous times from central sports - including rackets Shuytles grips shoes and other sports related goods .
I have had a great experience each time and delivery tends to be on time and speedy .

Items have always been as expected so don’t understand the negative reviews

Ordered through the website. 9 days have passed and the item has still not arrived, with no indication of when it will be dispatched. I have emailed for an update and received no response. No one receives phone call. Read the reviews. Central sports vecame a dodgy company. Everyone should report them to the trading standard. I would avoid buying from them.

This is my second review. In my first review, the item did not ship for a long time and did not receive any response after trying to reach out, the item arrived after like 2 weeks. This time, no dispatch after 1 week but at least customer service replied and agreed to refund, so I gave 1 more star than before. After that, I bought the item from badmintonhq and received it after 2 days. All in all, avoid CentralSport, the a few pounds of discount is not worth the hassle and wait.

They do not answer the phone. Been on hold for 53mins and counting at time of writing this.

Awful.

Worst customer service

Utterly useless in every aspect. Order was placed on 25th August 2026 and still nothing has arrived.
I was sent an email detailing one of the items was out of stock but everything else had been dispatched and sent. Clearly a lie,
I have emailed the company and they responded with what appears to be a generic, ‘sorry, we will look into it’ email. Nothing heard since then.

Utterly terrible company who clearly can’t cope with orders. If you don’t have the products, don’t sell it. If you just can’t deal with it, then maybe it is time to rethink the business strategy.

Save yourself the hassle and don’t bother with this company

⭐ Very Disappointing Experience
I purchased a Yonex Arcsaber 7 Pro, but unfortunately, it arrived damaged and broken. I contacted the seller several times by phone and also sent multiple emails, but I have received no proper response or communication.
Despite repeatedly trying to resolve the issue, I have still not received a refund or any satisfactory solution.
I am extremely disappointed with the product and, more importantly, with the lack of customer service and support. I expected much better after purchasing an expensive badminton racket.
Very disappointing experience. I would not recommend this seller unless they improve their customer service and take responsibility for damaged products.

Yidan helped me a lot with a missing flag on the front of the shirt and was great help with amazing response times really appreciate all the help and support Yidan. Thank you so much

Received my order damaged — only one shoe inside, the other was missing completely. When I claimed, they refused to help or refund me. A staff member called Kathrine was extremely rude to me on top of everything. Feels like they’re scamming people. Terrible service — avoid at all costs.

**AVOID, AVOID, AVOID!!!**

I've been buying from this company for many years, including from their YC store in Cardiff, but I will never buy from them again.

I purchased a Yonex All England T-shirt, and after the very first wash, the lettering nearly peeled off completely—even though I followed the washing instructions exactly.

Trying to contact customer service was a nightmare. Their website chat is incredibly difficult to use. You can wait hours or even days for a response, and when someone finally replied, they asked me to upload photos as proof. The chat wouldn't let me attach them because the files were supposedly too large, so I was given an email address instead.

After emailing the photos, I was directed back to the chat again. When I finally got through to another agent, I had to explain the entire issue all over again and provide all the same details I'd already shared. I did everything they asked, and since then... nothing. It's now been over a month without a single response.

This is incredibly disappointing. It honestly feels like they have no intention of resolving the issue. I paid for a T-shirt that I never even got the chance to wear properly, despite being a loyal customer who has spent hundreds of pounds with them over the years, including buying £200 rackets.

Terrible customer service, poor product quality, and an unacceptable after-sales experience. Never again.

Extremely disappointed with customer service. Ordered Adidas socks for £4.46. The website has zero size guides, so the size M didn't fit. Now they are ignoring my emails and demanding a £6 return fee plus a £6 redelivery fee (£12 total) to fix their own website's lack of information. There is no zero star option or else I would have given zero star.

Should have read the reviews before I ordered. Paid for next day delivery ahead of a match and it hasn't come two days after, despite the ETA email and tracking saying its been out for delivery and expected. Probably is a scam at this rate

Poor company can’t give 0 stars or a minus !!!! Save your money gotta be one of the worst companies to deal with ever

I don't have a purchase experience from them because I'm unable to buy things I wanted from them on their webpage!

I planned to buy a pair of badminton shoes (Hundred Phenom in Yellow & Lime, UK9), therefore I went to their Birmingham stores for fitting but unfortunately they don't have stock in the store but there is stock for the same model in another colorway that I can try, and confirmed UK9 Yellow & Lime are still with stock at another shops or warehouse. After fitting I decided to order the shoes on the web and I found it was actually the start of the nightmare.

I've put my order on their webstore, and when I was settling the bill, their system showed the shoes I wanted couldn't be delivered to the address I've put. My address is within England, and I was advised to pick the product up at their Milton Keynes store instead - it is 120km away from me!! Their web shows some of their warehouses still have stock for the colorway and size I want, and they are way closer to me than MK!

Because of all this confusion, I tried to make enquiries to the email address they put on their webpage, obviously they replied with an unhelpful AI. Tried to asked if a real staff can help - sent me a queue ticket then I never been in touch. I tried to ring their CS hotline for few time, all took avg 30 mins to queue but never answered. Their social media messenger platform are all set with automatic reply that direct me to their enquiry email therefore I don't have other means to contact them. As a conclusion, you can only buy stuffs from their stores with assistance by a real person. Their webshop is terrible and their CS as well.

I was hoping for a smooth experience, but communication from Central Sports was very poor. I waited weeks with no clear updates about stock or delivery, and the replies I received didn’t provide any useful information.
I eventually bought from another retailer who handled everything much more efficiently. Unfortunately, based on this experience, I can’t recommend Central Sports.

Price and delivery were good, but had a question/query after the rackets had arrive..Red dots overspray over the frame, sloppy really. But they didn't reply to three emails..

Stay away ! It looks like they selling something without having a stock!
After they delivered not completed order and I reported that and asked where is my last item they stop replying to me!
Thx I not ordered more items and much more expensive.

Very disappointing experience.

I ordered a Yonex 65Z4 after seeing it advertised as “in stock” and available to purchase on the website. A few days later, the order was cancelled because the item was supposedly out of stock.

Thinking it was a one-off mistake, I placed another order for a different size that was also shown as available. Unfortunately, that order was cancelled as well for the same reason.

What is most frustrating is that the website continues to show products as available when they clearly are not. This wastes customers’ time and creates false expectations.

I have emailed customer service multiple times and received no response. I have also tried calling but nobody answered.

Poor stock management, poor communication, and a very frustrating customer experience. I would not recommend ordering unless the company can accurately reflect what is actually in stock.