Please avoid, it’s a scam. Dress wasn’t as pictured, worse quality then a Halloween costume. Long delivery, costly return and reluctant to refund. No labels or order details. Heartbreaki... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
This is a complete scam company. They send you the completely wrong sizes and styles that were ordered. No email with confirmation of order so unable to confirm order number. Repeated attempts to make... Se mere
Virksomheden har svaret
Being called Celeste London, I thought this was a UK company, instead I had a lengthy wait and when the dress arrived it was cheap material and not what I’d imagined from the pictures online. I reali... Se mere
Virksomheden har svaret
I was pleasantly astonished by how well these dresses complemented my frame. The tailoring felt unexpectedly refined, and the fabric carried a softness that belied the modest price. Even the packaging... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Inspired by modern British women, Celeste London creates everyday clothing that combine structure, ease, and versatility. Each piece is designed to move with you, offering a polished look that works from the city to the weekend. Thoughtful details, clean lines, and timeless styling define our approach. Celeste London helps you dress with clarity, confidence, and a sense of lasting style.
Kontaktoplysninger
2,1
Under middel
53 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor quality and design
Poor quality and design - nothing like shown on their website. A Chinese company with an English name to confuse you. Very slow delivery too. I bought a black LUNA Women's Tailored Long sleeve collared blouse (£28.95). Right after I was offered 10% off when buying a second item, so I ordered the same blouse in white - but I was charged full price for both items (£57.9) and it isn't even the same design! Now, after a few emails trying to get a refund, they tried to convince me to keep the items and get a ridiculous refund and a 50% discount on my next shop... Like I would ever trust them again after this awful experience! They ask for me to cover delivery expenses for sending back to China, with tracking delivery... How's this a "hustle free return", as they claim on their website??
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Davinia
We're sorry to hear about your experience and appreciate you taking the time to share this with us.
Regarding the 10% discount not being applied to your second order, we sincerely apologise for that. Please email us at info@celestelondonuk.com with both order numbers and we will refund you the difference straight away.
We understand the return process wasn't what you expected and we're sorry for the inconvenience. Our return policy and return address are listed on our website prior to purchase, but we appreciate that doesn't take away your frustration.
We'd genuinely like to make this right for you. If you reach out to us via email, we'll work with you to find a fair solution, whether that's a full refund or anything else that works for you.
Kind regards,
Celeste London
info@celestelondonuk.com
Would not recommend, returns policy is awful as is quality
Ordered dress for my daughter over £40,was too short so looked to return . You have to email the company as returns are to China and the customer has to send it back tracked delivery which can take up to 3 weeks before a refund is given . They offered for me to keep the dress order a bigger size and get 40% off or keep dress and they would refund 20% of the cost which was just over £8 . You think as the company name is Celeste London you are ordering from a UK company so can return - it’s not and you can’t do my advice would be avoid . The quality of the dress was also not very good , I would liking it to SHEIN. I would definitely not recommend this company
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Tracey,
We're sorry to hear the dress didn't work out for your daughter.
We understand it can be disappointing when sizing isn't quite right. We did try to offer alternatives to save you the hassle of an international return, including a larger size at a discount or a partial refund so you could keep the dress. We hoped one of those options would work for you.
Our return policy, including the return process and address, is available on our website prior to purchase. We appreciate this may not have been ideal in your case and we're sorry for the inconvenience.
If you'd like to discuss this further, please email us at info@celestelondonuk.com and we'll do our best to find a different solution.
Kind regards,
Celeste London
Order hasn't arrived
Order hasn't arrived. Links to website and track my order no longer work. No way of contacting seller to find out if order will EVER arrive.
Order finally arrived after repeated emails and chasing. Item is of poor quality and fit considering price. Very disappointed. Would like to return it and get a refund, but feel that I won't be successful as it's no available on the website, as it's been removed
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Harriet
We're sorry to hear you've been worried about your order. We completely understand how frustrating it can be when you're waiting on a delivery.
We did receive your email yesterday and our team responded twice within one hour to hal********ban@hotmail.com with your tracking information, which shows your order is currently on its way to you. It's possible our replies may have ended up in your spam or junk folder, so please do check there.
If you have any trouble finding our emails or need any further updates, please don't hesitate to reach out to us again at info@celestelondonuk.com. We're here to help and will make sure you're looked after.
Kind regards,
Celeste London
info@celestelondonuk.com
THIS PAGE/STORE IS A SCAM, AVOID IT!
This site is a confirmed scam with awful quality to top: The overall quality and even the packaging and presentation of the clothing is beyond awful and NOTHING like what is portrayed on the website. It is by far much worse than "fast-fashion".
Shipping and delivery take a while and do not be fooled by their Return/Refund policy: they will repeatedly try to lure you into an exchange and delay their response - which in turn delays your ability to even start the return/refund process in their favor.
UPDATE: If you have any doubt that they are a scam, this is the address they will tell you to send things back to (AFTER repeatedly trying to get you to exchange, and at your expense):
"Liu Changxing
No. 2 freight elevator on the west side of the 3rd floor, upstairs
Yuantong Express
No. 409, Suxi Yiwu Town
Zhejiang, 310000
China"
The package has been "in customs" for over a month
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Indira,
We're genuinely sorry to hear about your experience. This is not the standard we aim for and we understand your frustration.
We want to make this right for you. Please send us an email at info@celestelondonuk.com with your order number and we will process your refund straight away, no exchanges, no delays. You have our word on that.
If you have already emailed us, please let us know and we will prioritise your case immediately.
Kind regards,
Celeste London
info@celestelondonuk.com
Picked up the victor shirt in navy and…
Picked up the victor shirt in navy and I’ve already worn it a lot. The fabric feels comfy but still good for work. I ordered two items for the discount and it made sense. Delivery came with updates and no problems.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Liam,
Love that the Victor shirt is already on repeat! Thanks for the review and glad delivery went smoothly.
Celeste London
Refund issues
Ordered two dresses for choice. Won’t approve authorisation for refund. Just keep receiving automated response. Also based in China which was misleading on order.
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Claire
We're sorry to hear about this. We'd like to look into your return and get it resolved for you. Please send us an email at info@celestelondonuk.com with your order number and we'll take care of your refund directly.
Kind regards,
Celeste London
Classy look that still feels easy
I got the beatrice set for a dinner and it looked really nice on. The fabric feels soft and sits well on the body. I was unsure about the size but it turned out just right. It has that classy look but still easy to wear.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Lauren,
So glad the Beatrice set was a hit at dinner Lauren! Thanks for sharing your experience with us.
Celeste London
Got so many compliments
The matilda dress looks so pretty in real life. I got a lot of compliments wearing it.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Bea,
That's the best compliment we could get Bea! Glad the Matilda dress is turning heads. Thank you for your review.
Celeste London
Cheap China made items
The item I bought (dress) was absolutely not as described. It stinks, is very cheaply made. You can tell it’s come straight from China and is not worth the money I paid for it. Ive literally paid over £30 for the courier of a dress that prob worth pennies to make. This site is not as it states. I’m not sure why it says UK as the clothes are not coming from there. The tracking confirmed this
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Jenny,
Thank you for your honest feedback and we're sorry to hear you were disappointed with your order.
We always want our customers to be happy with what they receive. If the item did not meet your expectations, we would love the chance to make it right. We can arrange a replacement for you, or if you'd prefer, you're welcome to choose a different item from our store instead, completely on us.
Please send us an email at info@celestelondonuk.com and we'll arrange either a different item of your choice or a full refund, whichever you prefer..
Kind regards,
Celeste London
I ordered the liora set and i really…
I ordered the liora set and i really like it. It makes me feel put together but not over dressed. The customer service was also very friendly and helpful. Shipping was free and came faster then i expected.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Isla,
Thank you so much for your lovely review! So happy to hear the Liora set is working well for you. That's exactly the kind of feeling we want our pieces to give. Enjoy it!
Celeste London
I bought two dresses to get the 10% off…
I bought two dresses to get the 10% off and it was worth it. Both came packed nicely and felt good quality. One is for events and the other i can wear to work so its useful. Everything was smooth and simple.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
HI Neve,
That's great to hear, thank you! Love that you found one for events and one for work. Glad the whole experience was smooth from start to finish.
Celeste London
I didnt expect it to be this good for…
I didnt expect it to be this good for the price. I’ll probably order again soon.👍
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Thank you so much, that's really kind of you to say! We're glad you're happy with your order. Looking forward to seeing you back soon.
Celeste London
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