Please avoid, it’s a scam. Dress wasn’t as pictured, worse quality then a Halloween costume. Long delivery, costly return and reluctant to refund. No labels or order details. Heartbreaki... Se mere
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Se, hvad kunderne siger
This is a complete scam company. They send you the completely wrong sizes and styles that were ordered. No email with confirmation of order so unable to confirm order number. Repeated attempts to make... Se mere
Virksomheden har svaret
Being called Celeste London, I thought this was a UK company, instead I had a lengthy wait and when the dress arrived it was cheap material and not what I’d imagined from the pictures online. I reali... Se mere
Virksomheden har svaret
I was pleasantly astonished by how well these dresses complemented my frame. The tailoring felt unexpectedly refined, and the fabric carried a softness that belied the modest price. Even the packaging... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Inspired by modern British women, Celeste London creates everyday clothing that combine structure, ease, and versatility. Each piece is designed to move with you, offering a polished look that works from the city to the weekend. Thoughtful details, clean lines, and timeless styling define our approach. Celeste London helps you dress with clarity, confidence, and a sense of lasting style.
Kontaktoplysninger
2,1
Under middel
53 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
clutch timing, worked ouine
I needed something last minute for an event and took a chance here. It arrived just in time and fit pretty well. Not perfect perfect but definitely good enough to wear confidently.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Thanks for taking the chance with us, glad it arrived in time for your event. Great to hear it fit well enough to wear confidently.
Celeste London
Utter rubbish & Complete scam
If iI could give this company 0 stars i would. It markets itself as a uk based company through the name and the website address but is based in china. The quality of the items is awful complete rubbish, the sizing of the items is inaccurate i bought an xl which was supposed to be suitable for size 20-22 it was more like a 12-14 and the returns process is impossible. After numerous emails offering discounts and exchanges that I repeatedly said I didn’t want, the only returns option was to ship back to China at my expense. Complete scam
5. april 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Sarah,
We’re sorry the XL you ordered didn’t match the size guide, especially expecting a 20–22 and receiving something closer to a 12–14. That’s understandably frustrating when you’ve relied on the sizing chart.
We also see your point about the repeated discount offers when you were clearly asking to return the item, that’s not how this should have been handled. Please email us at info@celestelondonuk.com
with your order details and we’ll review this properly and work out a fair solution with you.
Kind regards,
Celeste London
AVOID! Horrendous material and returns
Horrendous material/quality, shipping details are false as they are drop shipping from china hence why it takes forever to come. Returns policy is even worse, they expect you to return to the factory in china where they drop ship the items from often costing more than the item itself — an obvious tactic to deter returns. Outright criminals if you ask me. Company has no relevance to London nor the UK. Simply using it for marketing tactics. I wouldn’t even accept the item if it was free. DO NOT SHOP FROM HERE.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi JW,
We’re sorry the item you received didn’t meet your expectations in terms of material and quality, and that the delivery time wasn’t what you anticipated. We understand how frustrating that is, especially when it leads to wanting a straightforward return.
We also hear your concerns about the return process and costs. Please email us at info@celestelondonuk.com
with your order details and we’ll step in directly to review this and work out a fair solution with you.
Kind regards,
Celeste London
It’s not a London company
It’s not a London company, it’s a third party china company. Fabric was horrible, return is almost impossible because it’s a china address and you get to bear the cost. DO NOT waste your time patronizing them.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Jummie,
We’re sorry the fabric didn’t meet your expectations and that the item wasn’t what you were hoping for. We understand how frustrating that is, especially when it leads to wanting to return it.
We also hear your concerns about the return process and costs involved. Please email us at info@celestelondonuk.com
with your order details and we’ll review this properly and work out a fair solution with you.
Kind regards,
Celeste London
Awful - don’t get scammed
I ordered two dresses in two different sizes - they arrived in the cheapest material and there is no option for me to return or get a refund. They have not responded to me.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Georgina
We're sorry to hear about your experience. We take every enquiry seriously and would never want a customer to feel ignored.
We've checked our inbox and unfortunately cannot find an email from you. It's possible it may not have come through. Please send us a message directly at info@celestelondonuk.com with your order number and we will get back to you straight away to arrange a solution.
Kind regards,
Celeste London
I was pleasantly astonished by how well…
I was pleasantly astonished by how well these dresses complemented my frame. The tailoring felt unexpectedly refined, and the fabric carried a softness that belied the modest price. Even the packaging had a thoughtful touch, arriving neatly arranged as though it were a gift. What surprised me most was the harmony between affordability and elegance qualities i rarely find paired so convincingly. This purchase has reshaped my expectations and i can already see myself returning for more pieces in the future.
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Thank you so much for such a thoughtful review, we're delighted the dresses exceeded your expectations. It's wonderful to hear the tailoring and fabric quality stood out to you. We look forward to styling you again soon.
Kind regards,
Celeste London
Awful to deal with and awful cheap quality
Awful quality, sizing was out and communication is poor. And just so everyone is aware the name celeste london uk is a scam. it comes from china and trying to get a refund is near on impossible- the return address is at your own expense- to china- they sent me the return address and if i could post a photo i would so everyone can see the emails from them.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
We're sorry to hear you're disappointed with your order. We'd like to help resolve this. Please email us at info@celestelondonuk.com with your order details and we'll arrange a solution for you.
Kind regards,
Celeste London
Clothing very poor quality and not as…
Clothing very poor quality and not as shown on website. Have been advised by them to return goods to china at my own expense and then they will decide if I will be refunded. Already lost £80 in one order and don't want to loose any more by returning. Wish I had seen reviews first and wouldn't have ordered from them. DO NOT ORDER from this company!
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
We're sorry the items didn't meet your expectations. While our policy states return costs are covered by the customer, we're here to help find a solution that works for you. If you return the items you'll receive a full refund, or we can discuss alternatives such as a partial refund or exchange.
Please email us at info@celestelondonuk.com with your order number so we can assist you directly.
Kind regards,
Celeste London
Dont buy from this online shop
Shocking quality and bad customer service. Would never buy from them again.Does not look like advertised item, should be shut down. Total rip off. Took ages to arrive.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
We're sorry to hear you had a disappointing experience. We'd like to make this right. Please reach out to us at info@celestelondonuk.com with your order details and we'll work with you to find a solution.
Kind regards,
Celeste London
AVOID SCAM WEBSITE DO NOT FOLLOW CONSUMER RIGHTS LAWS
AVOID! SCAM WEBSITE
Was missold an item that was not as described or advertised. I expressed my consumer rights for a refund and quoted their own returns policy about them covering the cost of postage to return the item and they refused and now are ignoring my emails when asked for contact details/address for legal escalation. seeking legal assistance for a refund.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Siobhan,
We're really sorry you've had this experience. This isn't the service we aim for and we'd like to put things right. Please email us at info@celestelondonuk.com with your order number and we'll sort this out for you directly.
Kind regards,
Celeste London
Very clearly a drop shipping scam
Very clearly a drop shipping scam. Item ordered. When I realised it had not even shipped several days later (missing the event it was needed for) I asked them to cancel and refund and they said they couldn’t because it was “processing”. A business should be able to cancel and refund an order before it has shipped. They told me I have to wait for it and then send it back. Looking at these reviews that will take months as they clearly just drop ship low quality items directly from a factory in china and never handle the product themselves, have no UK facility etc. Avoid.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Caroline
We're sorry your order didn't arrive in time for your event. We understand how frustrating that must have been.
Unfortunately, once an order enters the processing stage, we are unable to cancel it as it is already being prepared for dispatch. We appreciate this wasn't the answer you were hoping for.
We'd still like to help. Please email us at info@celestelondonuk.com with your order number and we'll arrange a refund for you once the item is returned, or if you'd prefer, we can look into an alternative solution.
Kind regards,
Celeste London
Second time ordering from here
Second time ordering from here. Got a top last time and came back for a dress. Both times no issues, fits well and looks like the pictures. Happy customer.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Really appreciate you coming back for a second order! Glad both items matched the pictures. Thanks for the review.
Celeste London
Ordered the Liora set for a work event…
Ordered the Liora set for a work event and it looked lovely. Delivery took about 10 days which felt long but the set itself was nice for the price. Would probably order again.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Thank you! Glad the Liora set looked lovely for your event. Hope to see you back soon.
Celeste London
They claim my suit is linen and it is…
They claim my suit is linen and it is 10% linen. A complete mis representation, the suit doesn’t look like the picture. They are not in London, unfortunately another Chinese con, avoid at all costs
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Roger,
We're sorry to hear you were disappointed. We appreciate you bringing the material description to our attention and we will review the listing to ensure it is accurate.
If you'd like to arrange a refund, please email us at info@celestelondonuk.com with your order number and we'll take care of it for you.
Kind regards,
Celeste London
Clean fit, no effort needed
I got the ronan suit and it fits really well. Looks neat without doing anything.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
That's exactly the kind of feedback we love. Thanks for the review and enjoy the Ronan suit!
Celeste London
Item not as described and barriers to return and full refund.
Item was not of good quality, wrong colour compared to what was displayed on the website. When wanting a refund they say that i am responsible for the shipping cost which is approx 20quid as its coming from China, despite the website 'suggesting' its a UK based company an on digging its registered in Netherlands and ships from China. Scammers. Don't trust this company or buy from them
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Jason,
We're sorry to hear you were unhappy with your order. We would have liked the opportunity to resolve this for you.
Our return policy, including the return process and associated costs, is clearly outlined on our website and available before purchase. We understand this may not have been the outcome you were hoping for and we apologise for any inconvenience.
If you'd like to get in touch with us again at info@celestelondonuk.com, we're happy to look into your case and work towards a fair solution!
Kind regards,
Celeste London
Don’t buy from this company
Ordered the Beatrice trouser suit for a wedding. Waited 3 weeks and it was horrendous! The trousers are see thru with shorts underneath!!
The quality is just so bad, and sizing bad, I ordered a 14 and I had to squeeze into them, I’d say a they are a 10.
I emailed for a refund and the reply was “we have tracked your order and are happy to say it has been delivered “!
What?? Obviously it’s been delivered, I’m asking for a refund…
Update: offered 10% refund or I have to pay to return tracked to China, and only if they are satisfied will they consider refund!
I Have started a dispute with my credit card company as seems the only way forward.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Aileen,
We sincerely apologise for your experience. We can see that your initial enquiry was not handled correctly by our team and we completely understand your frustration!
We would like to make this right for you. Please email us at info@celestelondonuk.com with your order number and we will look into arranging a full refund for you directly, no return needed.
Again, our apologies. This is not the level of service we want to provide.
Kind regards,
Celeste London
Ordered a dress and sizing and quality are not as advertised
Ordered a dress and it has arrived today - followed their Size chart for the Avelisse dress and sized up to XL and this dress has arrived tiny.
Fabric looks nothing like it does in the image and as stated in previous reviews- this is a Chinese warehouse not the front the website says where they state "sketching designs" etc etc.
I've asked for a refund although reading these vreviews im glad I paid on my credit card as it seems that getting any money back from the comoany is going to be a nightmare.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Hannah,
We're sorry to hear the Avelisse dress didn't fit as expected. We understand how disappointing that is, especially when you followed the size chart.
We've received your refund request and want to assure you we will handle it. Please check your inbox for our reply from info@celestelondonuk.com. If you haven't received it yet, do check your spam folder and feel free to email us again.
We want to get this resolved for you as quickly as possible!
Kind regards,
Celeste London
Better than expected for work
I bought the graham suit for a work thing and it was better than I thought. The fit looks clean and not cheap like some others online. I didn’t even need to get it altered which is rare for me. Shipping was free and came pretty quick too.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Great to hear Evan, glad the Graham suit worked out for you straight off the rack. Thanks for the kind words and enjoy wearing it!
Celeste London
I received the wrong item now refusing to arrange a return
I received the wrong item. Read their policies online and it states that if the item arrives damaged or incorrect they will cover the cost of return shipping just email their customer care
Emailed customer care to ask them to arrange a return and they are now saying shipping costs are covered by me all the way back to China, which is completely different to their information online
The other options i was offered was to keep the wrong item and get either 20% refund or they will give me 40% off to buy it again meaning I’m out of pocket each way for an error on their part
I just wanted to return the item with them covering the shipping costs like they stated and get a refund
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Celestelondonuk
Hi Billie
You are absolutely right and we sincerely apologise. This was our mistake. When a wrong item is sent, return costs should never be on you and that is not how we operate.
It's clear there has been a miscommunication on our end and this has been handled incorrectly by a member of our team. We will send you a new email today to arrange a replacement of the correct item at no extra cost to you.
Please check your inbox (and spam folder) for our message from info@celestelondonuk.com and we will sort this for you!
This is not the experience we want any of our customers to have and we are taking steps to make sure this doesn't happen again. Thank you for your patience and again, our sincere apologies.
Kind regards,
Celeste London
info@celestelondonuk.com
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