Consumer Dispute Resolution Anmeldelser 167

CDRL are clearly biased towards retailers. Even when presented with evidence of goods that are not fit for purpose and numerous emails showing slow and dismissive customer sevice they decide in favour of the retailers.

The CDRL interface is clunky and hard to navigate and frequently stops working, making the whole process of recording details and uploading evidence very difficult.

I'm so very disappointed, it seems there is no protection for customers to be found at the CDRL. I wish I'd read the numerous other poor reviews before wasting time and money making a claim via the CDRL.

Well what can I say - had my decision today and I don’t get why I was under the illusion that I had a chance of winning my claim against Curry’s. It was ruled against me. Apparently the decision was based on me not being able to prove that the washing machine I had bought, which totally ruined my LVT flooring due to a leak, was my responsibility. I quote “it is incumbent on the claimant to provide on the balance of probability that the machine is not of adequate quality at the time of delivery”. What about Consumer rights?
WTH is that supposed to mean? How can I determine if the machine works or not on delivery?? My flooring was ruined and the engineer who collected the washer the following day, confirmed it was the machine that had a fault/leak and took it away. How much more evidence do they need?
Oh of course, silly me it’s CURRY’S, and all claims get ruled in their favour. Funny goings on there in my opinion. I’m gutted. The amount of work I’ve put into this and in all good faith only to be rubbished like everyone one else on here.
Small Claims Court next stop. I will not concede this injustice and take it as far as I possibly can.
Curry’s - don’t rest on your laurels because I will not let this go.
CDRL - a report against you is going to CTSI

Absolute disgusting waste of time and totally biased towards the retailers. Purchased a £1500 OLED TV from Currys and the BBC IPlayer and other apps are jumpy. They have blamed my WI-FI, (Virgin 500 Fibre), the construction of walls in my house, said there was a possible update that might sort the issue out, and blamed anything but the TV, despite the fact the fault happened in their own repair facility! Went to CDRL and provided irrefutable evidence of all Currys lies, their failure to repair the TV, their failure to turn up to collect the TV at the right time etc etc. CDRL found in favour of Currys, and I still have a TV that doesn’t work properly nearly 7 months down the line. What a surprise. Clearly paid by Currys to deal with all their disputes, of which there are many!

Had a dispute with Corgi Homeserve which I didn’t accept their final decision. I therefore tried to lodge a complaint against then with CDRL. I filled in the form on line but since then I have been unable to acces their dashboard to respond to tbd many emails they are sending me. I have rung them, emailed them them for assistance but nothing heard back. I am running out of time to complete my complaint which is very stressful.

Total waste of time, a lot of time. I found the arbitrator's report unacceptably biased and factually incorrect, favouring the retailer (Currys) and largely disregarding the information that I had provided and the statements that I had made. It makes me wonder how "carefully" the arbitrators consider the evidence (despite their statement to that effect) and whether my particular report was largely created by AI.
If CDRL is funded by the industry whose customers it supposedly serves, there is an inherent conflict of interest, and my case is a perfect example of how this service is biased towards its funder instead of being an independent and objective party. Do not expect any justice from this service.

Total BS this company gets memebers to pay them to deal with their deiputes. The dashboard is clunky, too many links and is designed to slow the claimant down and hinder older people who would struggle. They pretend to be fair but in reality they are like a loss adjustor and simply want to keep the claims low to justify their membership. Crooks, no appeals and dragged out to put people off and hope they miss a message or request to respond. No face no appeal just a front for ripping people off.

Obviously biased to their paymasters (the retailers). Even when provided with clear evidence of fraud by the retailer CDRL still found in favour of the offending retailer. Waste of time as others have said. CDRL seems an intentionally slow process likely to result in the complainant "cooling down" after the initial rip off by the retailer. CDRL appears to have no legal status unlike an official Ombudsman. All I appeared to get was someone’s biased view virtually copied from the retailers response to my complaint.

What a total waste of time. This scheme is a scam as it puts consumer in a dead-end. Do NOT use CDRL, as it will strip you of your rights to make a Money Claim Online: small claim in (county) court. CDRL do not apply the Consumer Rights Act 2015 fairly. Avoid at all costs. Everyone done wrong by them should file a formal complaint with the Chartered Trading Standards Institute (CTSI), a government-appointed competent authority, overseeing approved ADR bodies in the unregulated sector.

CDRL found against me, the claimant. The 'respondent' never provided any evidence for me to respond to. I provided plenty. I wouldn't mind so much if they had provided evidence, but to provide nothing and then to have my claim rejected is rediculous. I waited two and a half months for that verdict. Don't waste your time with them.

The process appeared to be going along OK until CDRL just closed my complaint without resolution and without reading the last information I had uploaded (on the same day as they requested it) or warning me that they would do so. Communication is difficult via their web site. I tried to follow this up on their telephone number but it was either engaged or kept me in a queue before eventually terminating the call without any contact with an operator. Have sent a complaint to servicecomplaints @ cdrl.org.uk and await their response. Have invested a lot of time providing information to them which appears, so far, to have been wasted. My complaint was about British Gas and a life safety issue.

Completely waste of time, seems like they are set up only to serve the company you are trying to complain about.

Used CDR for a dispute with a retailer .CDR gives the company 21 days to respond , then give you 7 days for counter argument , seems one sided already. My response on CDR for the counter argument was written by my solicitor so was water tight from his perfective. even stating case law.
CDR sided with the company saying my claim is in valid, My solicitor was shocked that they rejected it. The person dealing with my case is an "apprentice" according to their linkedin.

Best to just take straight to small claim, Whole process has taken 4 month of stress.

Useless company. There for the company not the consumer. Made a decision based on the time I bought the product, when the complaint was about them.not honoring the extended warranty bought..and not even given me replacment voucher Waste of time especially when phone call evidence was included. Made up words and useless legalese and stated this is the final decision. If you don't like it take it to.court.
Made sure to block the review section the site
DON'T USE THEM. If they are not used they will be removed from service hopefully for ever

Unprofessional, inadequate and a waste of time. I’ve had an ongoing case with CDRL for nearly 10 months. Communication is very poor. They don’t do what they say they’re going to. Very, very frustrating.

I had a complaint with ASOS who have an ambiguous approach when it comes to applying their fair use policy. I was annoyed that ASOS did not make it clear to me before the purchase that under their Fair Use Policy I would be charged for returns. I made a complaint and used this service after ASOS refused to address my point. ASOS claimed they had done enough by sending a blanket email and having pop-ups to their app to ensure customer were warned this policy MAY mean they fall into the category of customers who have to pay for returns. I referred my complaint to this service and the decision maker spent half of the decision reiterating the law and the other half making an assessment if the retailer had applied its own Fair Use Policy in the way it intended to. If you read the Fair Use Policy it states they will charge certain customers for returns so others can enjoy free delivery so how is a customer meant to know which they fall into. Unless it also informs the customers with an email that they will no longer be eligible for free returns. I am disappointed in this so called ADR service because it is flawed. Also it has the scope to behave like an ADR service however it chooses to do the bare minimum. Waste of resources if the tax payer is paying for this service to exist. It is a lip service and tick box exercise with no scope to actually look at evidence from both sides to make a fair decision.

Very slow at responding and even then rather than assisting in getting the apology I had been seeking from the offending business they have state I should bring criminal charges against the business to obtain the apology and not go through themselves. A pointless waste of the past 3 months waiting on their process.

I had an absolutely terrible experience with CDRL Retail ADR. They are a complete waste of time and an outright scam! I really wish I had read the negative reviews before reaching out to them.

Even with a strong case and all the evidence clearly presented, they still found a way to reject my claims. They wasted months of my time and left me feeling frustrated and defeated.

Do not bother using their services; it's simply not worth it. They need to be shut down for how they operate. If I could give them zero stars, I would! One star is too generous! Avoid them at all costs!

We were directed to CDRL by British Gas as we have an unresolved issue. As in many previous reviews we open an account with CDRL online, completed the form with all the details they required, and submitted it to them. CDRL emailed us, via a "No Reply" address saying we hadn't sent them the information they requested, we checked our CDRL account Dashboard and could clearly see the information was there. We tried to phone them, it just rang off, we tried to contact them via the comments section on our account, it came back saying the "message not sent due to an error". We have now taken our case to the ombudsman, as this CDRL are an absolute joke.

Please don't bother with this joke of a process. My advice is to go straight to Citizen's Advice to establish your options.

They are not fit for purpose and are most definitely not independent or unbiased and are more than likely in the pay of the retailers. This I proved with my case was very clear cut and easy case with me having clear evidence in black and white writing and even photos proving my case it was so simple. But as warned before I used them they were paid and work alongside currys this turns out true they work alongside any big retailers complete fraudulent company STAY CLEAR OF THIS COMPANY!! THEY WORK FOR THE BIG RETAILERS YOU WONT WIN ANY CASE..