Die Wäsche finde ich toll und schon mehrfach gekauft. Leider funktioniert die Lieferung inkl. Zoll und Versand nicht mehr. DHL verlangt nach Ankunft in der Schweiz nochmal die Mwst sowie zusätzlich me... Se mere
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Se, hvad kunderne siger
Invested in 10 pairs of the briefs a couple of years ago. They're really nice quality and look great, but after around 2 years in regular rotation with other underwear, all pairs have ripped at the wa... Se mere
Virksomheden har svaret
By far the best underwear. I use it under a suit to make me feel sharp, under a gi to make me feel powerful, under jeans to make me feel relaxed and at all times to make my package happy. So yes, the... Se mere
Virksomheden har svaret
Be aware that an international buyer has to pay 15 EUR to return an item which I find prohibitive (I actually like their products but received a bad fitting tee shirt so I had to return it). They cons... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
CDLP is a Swedish premium underwear company set to perfect the male and female base layer in terms performance, style and sustainability. Shop CDLP underwear online.
Kontaktoplysninger
Stockholm, Sverige
- customercare@cdlp.com
- cdlp.com
3,4
Middel
56 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Die Wäsche finde ich toll und schon…
Die Wäsche finde ich toll und schon mehrfach gekauft. Leider funktioniert die Lieferung inkl. Zoll und Versand nicht mehr. DHL verlangt nach Ankunft in der Schweiz nochmal die Mwst sowie zusätzlich mehr als das doppelte Gebühren.
26. august 2026
Issue with items in sales
Ordered some items that were in sale and supposedly in stock but the order was cancelled as they were out of stock apparently. Also when you filter sales item by size they show you items that are not available. Not best practices here. Products are good
18. august 2026
Uopfordret anmeldelse
£15 delivery fee AND £15 return fee
£15 delivery fee AND £15 return fee. Is this a joke?!
Certainly wont be buying from CDLP again
13. august 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you for sharing this feedback, and we're sorry to hear the delivery and return fees left a bad impression.
We want to explain where these come from, since it's not only about covering costs. Free shipping and free returns tend to encourage over ordering and higher return rates in general, which has a real environmental cost through extra shipping and packaging. We would rather build a model that encourages people to order thoughtfully than one that treats shipping and returns as free and disposable.
That said, we recognise that reasoning doesn't make the fees feel any better in the moment, and your feedback on that is fair.
We're sorry this affected your overall impression of ordering with us, and we appreciate you taking the time to share it.
Customer Care CDLP Team
1 Star
1 Star – Misleading product images for a £150 premium product I rarely leave negative reviews, but I feel this is warranted. I purchased the Mobilité Shorts for £150 because I specifically liked the clean design with the MOBILITÉ branding shown in every product photo on CDLP’s website. What I actually received was a completely different version. The MOBILITÉ and CDLP logos had been removed entirely, making the shorts look much more generic. At this price point, design details matter—that’s exactly what you’re paying for. After contacting customer service, they admitted that the shorts had been updated and the logo removed, but that they had simply not updated the product photographs. They apologised and offered a return. Whilst I appreciate the apology, that’s beside the point. Customers should receive what is advertised. If a product has been materially changed, the website should be updated before continuing to sell it. These are £150 shorts, not a £20 impulse purchase. Expectations are understandably much high
Thank you for your honest and transparent response. I genuinely appreciate you acknowledging that this was a mistake on CDLP's side rather than a misunderstanding on mine.
I'm pleased you've updated the product images so future customers won't have the same experience.
As a long-standing CDLP customer, my disappointment was simply receiving a product that was materially different from the one advertised, particularly for a product that now retails for £170, where those design details form part of the value.
I appreciate your offer to make things right and would certainly be open to that. I genuinely hope we can resolve this positively, as I've always regarded CDLP as a brand that stands for quality and attention to detail. I'll happily update my review to reflect the outcome once we've had the opportunity to resolve the matter.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Dear Tien,
Thank you for taking the time to share this, and we're sorry for the experience with your Mobilité Shorts order.
You are right, and we want to be straightforward about it. The shorts were updated and the branding removed, but our product photography was not updated to reflect this change before the item continued to be sold. That is a mistake on our side, not a matter of interpretation, and we understand why receiving something different from what was shown was disappointing, especially at this price point.
We have now updated the product images to accurately reflect the current design, so this will not happen to anyone else. We appreciate you flagging it directly rather than letting it go unnoticed.
We are sorry this affected your experience with a brand you have supported for years, and we would welcome the chance to make it right if you are open to it.
Customer Care CDLP Team
Invested in 10 pairs of the briefs a…
Invested in 10 pairs of the briefs a couple of years ago. They're really nice quality and look great, but after around 2 years in regular rotation with other underwear, all pairs have ripped at the waistband seam. I thought given what they cost they've last a bit longer than a couple of years.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you for sharing this, and for being with us for the past couple of years. We're glad to hear the fit and quality stood out to you day to day.
That said, we're sorry to hear about the waistband seam on your briefs. That's not the durability we design for, and we'd like to take a closer look. Seam failure across multiple pairs at the same point suggests something worth investigating on our end, whether that's a specific batch or a construction detail we should revisit.
Please reach out to us at customercare@cdlp.com with a couple of photos of the seam and, if you still have them, your original order details. We'd like to see what we can do for you.
Customer Care CDLP Team
Delivery is always late and take months…
Delivery is always late and take months to get, everytime.
24. juni 2026
Besvarelse fra cdlp.com
Thank you for sharing this feedback, and we're sorry to hear your delivery experience hasn't met expectations.
We've reviewed your order history, and your most recent order was delivered within 6 business days of shipping, which reflects the delivery timeframe we aim to provide consistently.
We understand delivery speed matters, and we'll continue to make sure our shipping performance stays reliable.
Customer Care CDLP Team
CAUTION AGAINST ORDERING FROM THE UK
I can’t speak to the quality of their product as i never received it, but I would offer caution to anyone considering ordering within the UK. The goods I ordered were passed to Fedex, who delivered to the wrong address. Fedex left no card at my address and the online tracker just said ‘delivered to an address which is not the recipients address’ (that’s useful!). Obviously these things happen and, having asked our neighbours, i contacted CDLP to ask for a refund. Initially i received an AI reply telling me the parcel had been delivered to my address, so I tried again and second time round (and 36 hours later) received a reply from CDLP staff, telling me it was my responsibility to contact Fedex! I can’t usefully do more with Fedex than i did, which is report the goods lost using an online form, so i have told CDLP that it is their responsibility under the UK consumer rights Act 2015 to resolve and have yet to hear back from them. For transparency, in case CDLP read these comments, my order number is 277989 and the response from CDLP is below. Be warned, if their chosen courier messes up, you will not be offered a refund or a return but will be invited to go through a second process of AI/chatbot/online hell with their courier! There’s a lack of understanding that the law requires that they resolve the issue.
“From what we can see, the tracking states that the parcel was delivered to an address other than the recipient. Unfortunately, we do not have access to any further details regarding the exact delivery location. For the fastest resolution, we would recommend contacting FedEx directly, as they are usually able to provide more specific information about where the parcel was delivered.
If you would prefer not to contact FedEx yourself, please let us know and we will of course be happy to contact them on your behalf. Please note, however, that investigations initiated through us typically take a little longer, as we need to wait for updates from their claims team.”
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Dear Chris,
Thank you for the detailed feedback, and we're sorry for the frustration this caused, especially with your holiday timing on the line.
You're right that the early replies didn't reflect the level of support you should have received, and we recognise that going back and forth between us and FedEx is not what a customer should have to deal with when a parcel goes missing. We've taken that on board.
We're glad we were able to get a replacement sent out and confirmed delivered to you the following morning, and we really appreciated your patience while we sorted it out. We're continuing to pursue the investigation into the original parcel with FedEx directly, so there's nothing further needed on your end there.
Thank you again for giving us the chance to put this right, and we hope you had a wonderful holiday!
Customer Care CDLP Team
Prohibitive return fees, bad customer service
Be aware that an international buyer has to pay 15 EUR to return an item which I find prohibitive (I actually like their products but received a bad fitting tee shirt so I had to return it). They consider these fair return conditions that cover their fees. It certainly does, but it does not seem fair for the buyer in my opinion, so I decided not to order from them anymore (which in the end will make them lose money) which did not seem to bother them. Overall, very bad online customer experience.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you for taking the time to share this feedback, and we're sorry the tee didn't fit as expected. That's exactly the kind of detail we want to hear about.
We do want to explain where the return fee comes from, since it's not just about covering costs. Free returns tend to encourage over ordering and higher return rates in general, which has a real environmental cost through extra shipping and packaging. We'd rather build a model that encourages people to order thoughtfully than one that treats returns as free and disposable. That said, we recognise that reasoning doesn't make the fee feel any better in the moment when you're the one paying it for a genuine fit issue, and your feedback on that is fair.
We're sorry this experience left a bad impression overall, and we'd welcome the chance to make it right if you ever give us another go. A well fitting CDLP tee is a very different experience.
Customer Care CDLP Team
Think twice before ordering online
I previously bought underwear from CDLP and was very impressed at the quality of t shirts and boxer shorts, however spending online over £600 on CDLP products I had to constantly chase them for an update on why my items were not received. We are now at the 6 weeks mark and this is totally unacceptable as the website never indicated that the chosen items were out of stock etc.
I now have received a refund but despite great underwear they lacked professionalism in their customer service. I hope they can pull their socks up.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you for taking the time to share your experience, and for your loyalty as a returning CDLP customer.
We take full responsibility for what happened here. A 6-week wait with no proactive communication is simply not good enough, and we are truly sorry for the frustration this caused. You deserved better, both in transparency around stock availability and in how we kept you informed throughout.
We take your feedback seriously and are committed to doing better. We hope to have the opportunity to restore your confidence in us in the future.
Warm regards,
- Customer Care CDLP Team
Long delivery time could be enhanced
27. april 2026
Besvarelse fra cdlp.com
Thank you for your feedback! We are glad you chose CDLP and we appreciate you taking the time to share your experience.
We hear you on the delivery time and we are continuously working to improve this. Your feedback is valuable to us and will help us do better going forward.
We hope to see you again soon.
Warm regards,
- Customer Care CDLP Team
They charged for shipping even if it to change size
Bought six tshirts from CDLP and payed 562,03 Euro. I wanted to return two of them to another size, for that they charged me 20 euros more... I used to love my tshirts from them now I'll never order again. They have even changed the size of their large tshirts without saying so on their website...
20. april 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you for sharing your feedback, and we are sorry to hear about your experience.
You are right that we recently updated the sizing on our t-shirts following customer feedback that the previous fit was too long. We sincerely apologize that this change was not clearly communicated on our website at the time of your purchase. That is something we are taking seriously and will improve.
Regarding the exchange fee, we want to clarify that the 20 Euro charge is our standard return shipping fee that applies to all returns and exchanges. Once your return is processed, your new order will be shipped to you completely free of charge. We understand this can feel frustrating, especially in this situation, and we are sorry for any confusion around this policy.
Warm regards,
- Customer Care CDLP Team
Really nice product and smooth delivery…
Really nice product and smooth delivery to Canada
23. februar 2026
Besvarelse fra cdlp.com
Thank you so much for your kind words! We are thrilled to hear you enjoyed the products and that your order reached you smoothly all the way in Canada. We look forward to welcoming you back soon.
Warm regards,
- Customer Care CDLP Team
Super soft fabrics
Super soft fabrics, my boyfriend loved his underwear that I got him as a gift will definitely repurchase!
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you so much! We’re thrilled to hear the gift was a success and that the softness and comfort were appreciated. We look forward to welcoming you back again soon.
- Customer Care Team, CDLP
I have been pleasantly surprised by…
I have been pleasantly surprised by CDLP. Quality of the items is really good, design is amazing and fabric is one of the softest I have bought. Will definitely repurchase!
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you so much for your kind words. We’re delighted to hear that the quality, design, and softness have exceeded your expectations. We look forward to welcoming you back again soon.
- Customer Care Team, CDLP
Besvarelse fra cdlp.com
Tack så mycket! Härligt att höra att du uppskattar både design och kvalitet.
- Customer Care Team, CDLP
Besvarelse fra cdlp.com
Thank you so much! We’re honored to be your choice and thrilled to have you with us.
- Customer Care Team, CDLP
Amazing products
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you so much! We’re thrilled to hear you’re enjoying the products.
- Customer Care Team, CDLP
Obsessed with the midweight t-shirts
Obsessed with the midweight t-shirts - OBSESSED!!
Customer care is great - I needed to swap sizes at one point and the speed I received my new order was insane.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you for the kind words. We’re really glad we could help with the size swap and that the replacement reached you so quickly. It means a lot to hear our customer care made a difference.
- Customer Care Team, CDLP
I’ve been really impressed with CDLP
I’ve been really impressed with CDLP. The quality of their products genuinely stands out. Everything feels premium and well-made. The fabrics are incredibly soft, fit is spot-on, and you can tell attention to detail is a priority in their production. Overall CDLP feels like a brand that really cares about their customers experience.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you so much for sharing your experience. We’re truly happy to hear that the quality, fabrics, and fit stood out, and that our attention to detail comes through. Knowing you feel cared for as a customer means a great deal to us.
- Customer Care Team, CDLP
High quality products with huge…
High quality products with huge attention to detail. Great support and quick handling when I needed change of size. Strongly recommend both products and the company
10. december 2025
Uopfordret anmeldelse
Besvarelse fra cdlp.com
Thank you for the wonderful feedback. We’re delighted to hear that the quality and attention to detail stood out, and that our team could assist quickly with your size change. Your recommendation truly means a lot to us.
- Customer Care Team, CDLP
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