Dangerous product almost causing a house fire, 20 days later still unresolved and only offering to replace a plug, nevermind the damage caused! Give timelines they don’t stick to and little customer... Se mere
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Se, hvad kunderne siger
I cannot praise this company highly enough. I had an issue with my induction hob, the help desk person was a dream to speak with and promptly arranged for an engineer to visit. The engineer c... Se mere
Virksomheden har svaret
I needed to replace the motor on an old built in extractor. The whole motor assembly was inexpensive, I pre-ordered the part. I had great email updates, arrived by post and it worked. Some minimal... Se mere
Virksomheden har svaret
The engineer arrived on schedule. The problem didn’t present itself clearly but the engineer made a few adjustments and said we could call him back at any time if the problem persisted. The alarm b... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The CDA Group Ltd.
Skrevet af virksomheden
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Kontaktoplysninger
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, Storbritannien
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4,0
God
7 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor customer service and maintenance
I had really great customer service for my dishwasher. However my integral fridge freezer is dripping water down the back and growing mould. When I complained I had to pay over £130 to get someone to come out. He was rather patronising and asked for a bit of cable (from any old parcel) to stick up the vent at the back of the fridge to clean it out. It took 5 minutes and it could have been suggested on the phone BEFORE taking my money. The fridge is still wet inside and growing mould....
13. januar 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Amanda,
I am sorry that you have not had a good customer experience with us this time. I have passed your comments onto our Engineer Manager and I have also raised a recall ticket for the engineer to re attend.
Five star service from engineer
Had a problem with the oven, had an appointment with a CDA engineer which I accidentally missed. 0 problem with that on their end and they rebooked it right away.
Engineer came round and everything was sorted in less than 5 minutes. Fast, polite and effective.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
Good Morning Terence,
Thank you so much for taking the time to share your positive experience with CDA.
Efficient and on time
Andy came on time, called to say he was on the way and fixed my appliance without any fuss. He was knowledgeable and efficient...great job.
25. marts 2026
Besvarelse fra The CDA Group Ltd.
Hi Christine,
I will pass your compliments onto Andy who will be so pleased with your feedback. Thank you.
Issue not resolved and no response from…
Issue not resolved and no response from yourself
26. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Janine,
I can see from the notes on our system that our Service Partner engineer visited you on the 24th March and advised you that the your appliances had been installed incorrectly and that you would need to ask your fitter to come back to correct this and once this had been done we would be able to come back out to you again. If this is not the case please ring our Call Centre on 01949 862 012 and we will be able to help you further.
Customer service was excellent and so…
Customer service was excellent and so was the attitude of the engineer that attended.
My isdues was resolved quickly and to my full satisfaction
25. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Mrs Scholey,
Thank you for your post. Both Nicola your Case Handler and Danny your engineer will be delighted with your feedback.
On time and worked well
25. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Ron,
Thank you for your feedback.
Poor quality product and long wait for repairs
Hob broke down for the 2nd time in 3 year.
Week and a half to get an engineer visit, where the spare part hadn't arrived
Another week and a half to come back and then the wrong part had been ordered due to the wrong model number on the system, despite having been repaired before and having the correct model number on the cover provided by D&G.
So another week and a half for the final repair to be made.
Engineer was very pleasant. But substandard products having broken down twice in two years, the engineer basically admitted the products are built in Europe and can't handle our electricity supply. And over 4 weeks to repair a hob, which was extremely inconvenient.
25. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Afternoon,
I am so sorry that you had such a difficult customer journey with us. It is not acceptable the length of time it took to repair your hob and we are reviewing our processes with regards registering appliances that are not done so directly with us.
Quick fix
Quick fix , Eng was friendly.
However it took them a week for them to come after raising the issue as urgent .
20. marts 2026
Besvarelse fra The CDA Group Ltd.
Good morning,
Thank you for your kind feedback, I'm sorry to hear of the delay regarding the visit date. Its fantastic to hear you were impressed with our engineers service.
I will share your comments with the relevant teams.
Oven repair
Mick Arrived well within the time slot and got straight in with it. Very personable and was done very quickly
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
We're delighted that you are happy with our aftercare. Thanks so much for taking the time to share your feedback.
Nigel is an efficient and pleasant…
Nigel is an efficient and pleasant engineer. Helpful and punctual.
21. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for your kind feedback. Its wonderful to hear that you were happy with the service provided by our engineer.
The engineer came on time and was…
The engineer came on time and was efficient I waited 2 weeks for them to fix it but other than that everything was good
21. marts 2026
Besvarelse fra The CDA Group Ltd.
Good morning,
Thank you for your feedback, I'm sorry to hear of the delay regarding the visit date. Its fantastic to hear you were impressed with our engineers service.
Besvarelse fra The CDA Group Ltd.
Thank you for such positive comments regarding your recent engineer visit, this is wonderful to hear.
Contact was easy and kept in touch
Contact was easy and kept in touch, organised local engineer to call who ordered part and came back and fitted the part, all good.
18. marts 2026
Besvarelse fra The CDA Group Ltd.
We're delighted that you are happy with our aftercare. Thanks so much for taking the time to share your feedback.
Danny came and fixed the cooker after…
Danny came and fixed the cooker after us waiting ten days for it repairing. He was a very pleasant young more and efficient.
We were not happy about being left ten days without the cooker especially as that was the second time it had broken down which was five months previously.
Hopefully we will be okay now ,I seems the fan had not been working normally from day one .
Mrs Snaith
21. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Mrs Snaith.
Thank you for the wonderful review, we are pleased to hear you received fantastic service with our engineer Danny.
I'm sorry to hear of the delays regarding your appointment date, I will ensure the feedback is passed over to the relevant teams.
Great Service
Repairs were carried out by Graham, effectively and efficiently. He arrived on time and completed the job to the highest standard. Thank you for a great service.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
We're delighted that you are happy with our aftercare. Thanks so much for taking the time to share your feedback.
The chap that fitted oven door was…
The chap that fitted oven door was pleasant and got on with the job, which was done in no time. He tidied up after and all was done.
18. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Pauline,
Thank you for taking the time to leave a 5 star review, I'm delighted to hear that you were impressed with our engineers service.
The problem has not been resolved to…
The problem has not been resolved to our satisfaction just techno babble to excuse the problem we will not buy another CDA product
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for your feedback, I'm sorry to hear you were not impressed with our repair.
I can see our engineer previously attended to your CDA hob & found it was working to specification. If the fault remains/ has returned we can arrange for our engineer to reattend & resolve this. Please contact us directly to arrange this on 01949862012.
Engineer arrived on time & was very…
Engineer arrived on time & was very efficient & friendly. Tidied up after repair
19. marts 2026
Besvarelse fra The CDA Group Ltd.
Good morning Lesley
This is wonderful to hear, thank you for leaving a review and sharing your experience.
Our team will soon learn about your kind words and feedback, thank you.
The repair was not straight forward and…
The repair was not straight forward and eventually ended up taking 4 visits to resolve. The engineer was patient and demonstrated great tenacity in resolving the problem, all while remaining professional and considerate throughout the process.
20. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Sam,
Thank you so much for the 5 star review. We're absolutely delighted to hear that you had a great experience with us. Your kind words mean the world to our team, and we truly appreciate you taking the time to share them.
Efficient and educational
Not only did the engineer Graham arrive on time and do a clean and excellent repair, but he also told us things about the oven we had not realised. A repair and an education. Thanks Graham
19. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Morning David,
This is wonderful to hear, thank you so much for your feedback. I will share your kind words with our engineer Graham.
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