Dangerous product almost causing a house fire, 20 days later still unresolved and only offering to replace a plug, nevermind the damage caused! Give timelines they don’t stick to and little customer... Se mere
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Se, hvad kunderne siger
I cannot praise this company highly enough. I had an issue with my induction hob, the help desk person was a dream to speak with and promptly arranged for an engineer to visit. The engineer c... Se mere
Virksomheden har svaret
I needed to replace the motor on an old built in extractor. The whole motor assembly was inexpensive, I pre-ordered the part. I had great email updates, arrived by post and it worked. Some minimal... Se mere
Virksomheden har svaret
The engineer arrived on schedule. The problem didn’t present itself clearly but the engineer made a few adjustments and said we could call him back at any time if the problem persisted. The alarm b... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The CDA Group Ltd.
Skrevet af virksomheden
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Kontaktoplysninger
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, Storbritannien
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4,0
God
7 t anmeldelser
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The products CDA sell are pants
The products CDA sell are pants. I’m on my second dishwasher, and this unit has had 3 engineers visits. Shockingly poor products and customer service. Would never buy CDA products again.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for your feedback. We sincerely apologise for the issues with your CDA product. I understand the frustration this has caused & your comments have been shared with our quality team.
Thank you for also responding to our request for more information, i can see the parts for your repair were dispatched directly to you on 16/4, if you could please confirm on 01949862012 once these have arrived we will arrange for our engineer to re-attend to resolve the issue.
This company is awful
This company is awful. The washing machine lasted 3 yrs, (just 2 of us, washing once a week) offered a new machine at discounted price. Reluctantly, we felt we had to stay with them. The 2nd machine lasted 25 months. Broke before christmas 2025, engineers came out, ordered parts, wrong parts turning up, then waiting again for an engineer. (As contractors only work 1 day a week!!) This went on for 4 months before, out of the blue, about a month ago, we recievedand email. "It couldnt be fixed and was beyond repair" this was for no other reason then costing CDA too much on getting and engineer out, this problem was fixable, they just didn't want to waste any more time on us. They also had the audacity of offering us a new discount on their substandard washing machines. Today 5 months since it all began, a part has turned up, 1 month since they wrote us off. I have been extremely happy with my Hoover washer/dryer, its a total breath of fresh air, no tripping out through over heating, no banging and clunking and very easy to operate. 1 once had a Hotpoint for 10 yrs and a Zanussi for 20 years. Please, think twice about CDA.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
Good Morning Fiona
Thank you for your feedback & for providing some further information for us to investigate your customer journey.
We sincerely apologise for your experiences regarding your CDA washer dryer. I can completly understand your frustration regarding this.
Please rest assured that your comments have been shared with the relevant teams who will investigate the causes behind the multiple faults and we be taking necessary steps to prevent similar occurrences in the future. Your feedback is invaluable in helping us improve our services.
I can see that our Customer Care team have previously reached out regarding a discounted replacement, if there's anything else we can do to assist please contact us directly on 01949862012.
Had the dishwasher 1and half years used…
Had the dishwasher 1and half years used it for six months and had 3 engineers out they changed it for a new one and had that for 2 months and today the engineer as come out and the main board as gone not happy with Wickes and CDA
16. april 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for the feedback.
I'm so sorry to hear of your ongoing experience with our Matrix dishwasher, it is especially unusual to hear of a fault so early on & I can completly understand your frustrations regarding this.
The ticket has been referred to our quality team & your case handler will contact you shortly with a resolution.
Received my part with in a few days of…
Received my part with in a few days of ordering only thing there was no instructions of how to change the part. Would suggest a short page of instructions might help.
13. april 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Mrs Jehu,
Thank you for the positive review & feedback.
Your comments have been passed on to the relevant team for reflection regarding parts order, however I'm afraid we are not always able to provide instruction as we do have to recommend most parts are fitted by qualified engineers.
Besvarelse fra The CDA Group Ltd.
Good Afternoon Gordon,
Thank you for taking the time to share your experience with CDA with us . I can see you spoke with Kailun, Heather and Connor all of whom will be delighted with your feedback.
Polite and professional engineer…
Polite and professional engineer repaired my appliance very quickly without making a mess. Well done.
15. april 2026
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for your feedback. Jehu our engineer will be very pleased with your compliments.
Sorted things out for me no problems
15. april 2026
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for your post. Danny the engineer that looked after you will be delighted.
Danny arrived promptly and was very…
Danny arrived promptly and was very polite and helpful - able to quickly fix our oven and advise around an issue with our extraction system. Thanks!
15. april 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
Good Afternoon Matthew,
Thank you for taking the time to share your positive experience with this 5 star review.
We are delighted to hear that you were happy with our engineer Danny.
We are so pleased that Danny was able to resolve the issue in a prompt and efficient manner.
Shocking lengthy
Shocking lengthy
Process passed from one department to another got a date for the repair 2 weeks waiting and had a phone call on the morning saying the engineers gas safe qualification had run out ,
Bought a new appliance with a reputable company in the end
15. april 2026
Besvarelse fra The CDA Group Ltd.
Good Afternoon Colin,
Thank you for your feedback, I'm so sorry to hear of the negative experience.
I have looked into this & can see we used a trusted service partner in your area to complete the repair, I agree this service is not acceptable. Your comments are very much appreciated and they will be fed back accordingly to the relevant teams for training & reflection purposes.
If you wish to discuss this further then please do contact us directly on 01949862012.
Besvarelse fra The CDA Group Ltd.
Good Afternoon Wayne,
We really do appreciate you leaving a review , thank you for taking the time to provide this. Its wonderful to hear.
Broken oven was fixed on 1st visit
The oven was less than a year and half old when it broke. 2 weeks later the engineer turned up with the right part to fix it and repaired it very fast. It is not 5* only due to not really having the process explained clearly, as I would of thought we should get a report that it was fixed, that the engineer and/or myself should agree it was working correctly and also he just left rubbish and the broken part on the kitchen side. (I was in a meeting whilst working from home when he completed it, but I could have stopped for 5 minutes if he needed).
13. april 2026
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for the feedback, your comments are very much appreciated and they will be fed back accordingly.
Lovely staff, easy to arrange appointment and excellent service
Our less than 1 year old Wine cooler suddenly kept heating so I contacted CDA and liaised with Connor who got me booked in for an engineer. Darren the engineer was friendly and knowledgeable and was able to replace the compressor part. Very happy with the service received.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
Good Morning Lydia,
We appreciate you sharing your experience, thank you.
Its wonderful to hear that Connor & Darren were friendly & helpful. I will pass your feedback over to them both.
Mick the hero…
Mick did a great job superb rescued the sock that got stuck in the filter and gave tips on how to svoid further occurences. Ticket no 17135
14. april 2026
Uopfordret anmeldelse
Besvarelse fra The CDA Group Ltd.
Good Morning.
Thanks for leaving us such a wonderful review!
We're glad Mick was able to help you and he really appreciates your kind words.
Communication good and arrived on time…
Communication good and arrived on time and undamaged
14. april 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Mrs Warman,
Thanks for leaving us such a lovely review.
I'm delighted to hear you were impressed with our service.
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for leaving such a lovely review, our case handler Nicola will be delighted with your comments.
We're really glad we were able to help.
Engineer arrived on time and wa very…
Engineer arrived on time and wa very polite and helpful.
13. april 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Christine,
Thank you for the 5 star review. We’re so glad to hear that you have had a great experience with us.
Efficient and quick - good communication
Prompt response. Good communication, efficient service. Job done!
8. april 2026
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for leaving us such a positive review, we really do appreciate it.
repair new faulty extractor
New extractor delivered faulty (after previous engineer visit), engineer came to fix but unable to. Product no longer available after being installed a year ago.
20. marts 2026
Besvarelse fra The CDA Group Ltd.
Good Morning,
We are sorry to hear about some of the issues you've experienced with your CDA Extractor fan.
I can see a alternative model has since been sent to Pathfinder along with a extra chimney section for them to install.
If you wish to discuss this further please do contact us directly on 01949862012.
Thank you for your patience & taking the time by leaving us your review.
Great service
Great service, on time, identified issue straight away, part fitted quickly and Oven working great again thanks Danny
9. april 2026
Besvarelse fra The CDA Group Ltd.
Good Morning Sam,
Thank you for leaving a 5 star review, its wonderful to hear of the excellent service provided by our engineer Danny.
Service was fantastic
Service was fantastic, very polite and accommodating, quick fix on oven and is working as good as new. Very friendly service, would recommend 10/10
10. april 2026
Besvarelse fra The CDA Group Ltd.
Good Morning,
Thank you for your feedback & 5 * rating.
Your comments have been passed over to the team, I know they will be delighted with your comments.
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