Third time lucky…..I had issues registering a secondary card until I spoke to Hugo. I have to say he was courteous and honestly went the extra mile to ensure it was all set up. He remained with us unt... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I phoned to find out why 2 transactions I attempted to make last week were declined and to seek advice regarding my card which was partly “worn”, so that the numbers were difficult to read. I spoke wi... Se mere
Virksomheden har svaret
I needed to change my email address. I phoned them and it was actioned immediately subject to the security checks as I would have wanted. I later received an email asking me to verify the new email... Se mere
Virksomheden har svaret
The team at Caxton were fantastic sorting out a replacement card days before I was due to fly out to Sicily Kershawn and Winnie were stars and made sure my card arrived on time, and also, they kept... Se mere
Virksomheden har svaret
4,8
Fremragende
7 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very simple and self explanatory for…
Very simple and self explanatory for loading a new card
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that loading a new card was a simple process for you. Thank you for your positive feedback; we appreciate it.
Excellent customer service
Excellent customer service after a bit of concern about my account. Keshawn was very prompt to respond to my email and answered my question to my satisfaction. 10/10.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you taking the time to share your experience. We are happy to hear that your concern was resolved quickly by Keshawn to your satisfaction. Thank you for your feedback!
Very helpful
I called to change my email address and also to remove two card holders from my account. The call was handled smoothly and efficiently.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that your call was handled smoothly and efficiently while updating your email and removing card holders. Thank you for your positive feedback!
Super speedy address verification
Had to update my address within my online Caxton account so they could send me a new card. I emailed the proof of address document and within less than 5 minutes they responded to say my address had been validated and it was fully updated in their system. Very efficient indeed - thank you for great service.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We are happy to hear that updating your address and validating your proof of address document were handled efficiently. We appreciate your positive feedback and are glad you received great service from Michael. Thank you!
Really fast and efficient service
Really fast, efficient service. Michael was excellent and solved my issue immediately
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We are so happy to hear that our service was fast and efficient for you. It's great that your issue was solved immediately by Michael. Thanks for the excellent feedback.
I'm excellent
I got a brain cancer (grade 4, glioblastoma), seizures and speech problem. I tried to explain, and eventually, succeeded.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We truly appreciate you sharing your experience and are grateful that you were eventually able to explain your needs.
I've been using Caxton for years
I've been using Caxton for years. They are very responsive and helpful and I trust them completely
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate your long-term trust in our services. It's wonderful to hear that you've consistently found us responsive and helpful over the years. Thanks for your feedback.
5 stars for operator, but service is time-limited.
I had a swift response from Keshawn who was very helpful indeed. It was around 2am in New Zealand and there wasn’t much time (until 4pm UK time) before the service wasn’t available. The response I had on Whatsapp was quicker than by email.
I wish this was available 24-7 or at least from 6am UK time, it would have been far less stressful and I wouldn’t have lost so much sleep, being 13 hours ahead.
So five stars for Keshawn, only 2.5 stars for Caxton.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate your feedback and are happy to hear that our colleague Keshawn was helpful.
Bye Bye.
I’ve used Caxton for a number of years now with no problems, but hells bells, the hassle and amount of phone calls to get a replacement card is beyond ridiculous.
So much so to the point of withdrawing my money and using another company.
Total RUBBISH now.
Goodbye.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate your long-term patronage and are sorry to hear about the difficulties you experienced obtaining a replacement card. We'll investigate this issue to improve our service. Thank you.
Good customer support
Good customer support when I tried to pay in foreign currency for a hotel abroad, which otherwise would have cost me an extra five percent + a conversion fee from my bank.
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that our support helped you avoid extra fees while booking your hotel. We appreciate you sharing your positive experience!
I was helped to change my phone number…
I was helped to change my phone number as part of the logging in process. I can now log in again without a problem.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that Vivienne was able to help you change your phone number and resolve your login issues. Thank you for sharing your positive experience with us!
Caxton have always been a great…
Caxton have always been a great company/card to use whilst on holiday. The app is easy to use, great exchange rates and swift uploading currency when abroad. I recently lost my Caxton card during a house move but thankfully Hannah Wright swiftly acted to cancel the card and send me a renewed card. Thank you for your excellent customer service care Hannah.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you find our app easy to use and appreciate the exchange rates. We're also glad that our team could assist you with your card replacement. Thank you for your positive feedback.
Easy to access without any issues when…
Easy to access without any issues when I’m in aboard its useful 👌
26. december 2025
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you find our service easy to access and useful while abroad. Thank you for your positive feedback; we appreciate it!
Help to navigate
The website is a bit confusing for what I wanted to do but I had personal help from Keshawn
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate your feedback and are sorry the website was a bit confusing. We're glad Keshawn was able to provide helpful personal assistance.
Keshawn is an asset to Caxton
The gentleman that helped me was very courteous explaining what was required to reset my PIN and gave additional help. Extremely helpful and has my thanks for his help.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that the assistance with resetting your PIN was helpful and courteous! We appreciate you taking the time to share your positive experience with us about Keshawn
Great service from Caxton
I got through quickly and was treated well, got my problem sorted. Excellent service.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We are so pleased that you were treated well and your problem was sorted quickly by Keshawn. We appreciate you taking the time to leave us this great feedback.
My experience with the Claxton advisor
My experience with the Claxton advisor, his name was Keshawn was very positive. And he was a efficient in his work so overall positive/ good experience.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you had a positive experience and that Keshawn was efficient. We appreciate you taking the time to share your feedback.
All good
I use the Caxton currency card for foreign currency transactions when on holiday. It all seems to work fine. The website is easy to navigate and I've never had any issues. All good.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that your experience using the card for foreign currency transactions has been positive. We're glad you find our website easy to navigate. Thank you for your feedback.
The staff are very helpful and look after me very well
Staff look after my problem and sorted out e everything for me.I did not have to ring again all good.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that our staff resolved your issue effectively and efficiently. We appreciate your positive feedback and are glad everything is good.
Got all the information I needed for my…
Got all the information I needed for my intended travel abroad using my Caxton Card. Call handler was very helpful
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that Keshawn was helpful and provided all the information you needed for your travel abroad using your Caxton Card. Thanks for your feedback.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.