Third time lucky…..I had issues registering a secondary card until I spoke to Hugo. I have to say he was courteous and honestly went the extra mile to ensure it was all set up. He remained with us unt... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I phoned to find out why 2 transactions I attempted to make last week were declined and to seek advice regarding my card which was partly “worn”, so that the numbers were difficult to read. I spoke wi... Se mere
Virksomheden har svaret
I needed to change my email address. I phoned them and it was actioned immediately subject to the security checks as I would have wanted. I later received an email asking me to verify the new email... Se mere
Virksomheden har svaret
The team at Caxton were fantastic sorting out a replacement card days before I was due to fly out to Sicily Kershawn and Winnie were stars and made sure my card arrived on time, and also, they kept... Se mere
Virksomheden har svaret
4,8
Fremragende
7 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rate of Exchange poor
Easy to top up, however the rate of exchange isn’t the best on market. I just got an email to get special rate, topped up and still poor, now stuck with them as costs money to withdraw cash.
I have another provider which offers much better rate.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We'll review your feedback.
Great service
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for your feedback
Great customer service and easy to use…
Great customer service and easy to use card. Def. recommend it.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're very happy you found our customer service great and the card easy to use. We appreciate your recommendation!
Idiot forgot his pin number!!
Thank you for responding so quickly, so that I am able to use my card!👌
I would suggest that some type of notification that the number was blocked could help - I spent several fruitless attempts at revealing the number, thinking it was my colourblindness preventing me from seeing it!! Also, text message telling me it was unblocked. Might have been expedient. Thanks again!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that we responded quickly and you can now use your card. Thank you for the suggestion about notifications for blocked numbers; we appreciate your feedback regarding the challenges you faced. We will consider this for future improvements.
Always pleasant and helpful
Always pleasant and helpful - a very efficient service
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate your kind words! We are happy to hear that Winnie's service was efficient and helpful for you. Thank you!
Called Caxton this morning with log in…
Called Caxton this morning with log in problems and call handler Marfe dealt with problem in professional manner
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that Marfe resolved your log-in problems. We appreciate you taking the time to share your positive experience with us.
Michael Obasuyi – star man!
Michael Obasuyi was efficient, reliable and provided me with a service which was second to none.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you received such excellent service from Michael. Thank you for sharing your positive experience; we appreciate your feedback and are grateful for your recognition.
Knowledgeable and patient IT support.
Frustratingly, I keep forgetting my password, this causes problems with the Caxton app because it doesn't recognise my email.
H.H. (we're not meant to use names) was amazing and with great patience was able to guide me through the necessary fields to rectify the issue.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We're glad that our colleague Hannah was able to help you resolve the email recognition issue and guide you through the necessary steps.
Helpful call centre
Lauren was precise, well versed in protocols, clear and courteous. A great asset to the team.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that the service was precise, clear, and courteous. We appreciate your recognition of Lauren as a great asset, and thank you for your feedback.
My problem with new card activation …
My problem with new card activation was recognised and very quickly resolved
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that the card activation issue was quickly resolved. Thank you for sharing your positive experience with us!
Issue with loading money on travel card.
I had an issue with loading up my Caxton travel card. The person I spoke to handled the issue quickly and efficiently.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that the issue you encountered when loading your travel card was handled quickly and efficiently by Keshawn. We appreciate your positive feedback.
Currency load-up issue.
I had need to address a currency 'load-up' issue, the consultant ( Keshawn ) was very understanding and helpful in arranging for the matter to be resolved. All resolved very quickly. My Caxton travel currency card is very useful to me.
A very satisfied customer.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that Keshawn quickly resolved the currency matter to your satisfaction. We appreciate your feedback and are glad you find the travel currency card useful. Thank you!
Courteous and proactive
Courteous and proactive. Very happy with this company and its customer service.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're very happy to hear that you are pleased with our customer service and proactive approach. Thank you for your positive feedback!
I needed help and phoned to Caxton…
I needed help and phoned to Caxton customer service. I spoke to Keshawn who was just great: understanding and helpful. After my call he also emailed me with some more information I needed and confirm sending replacement card.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you had such a positive experience with our customer service. We appreciate your feedback and are glad the assistance provided by Keshawn was helpful and understanding. Thank you for sharing.
Very helpful staff
Very helpful staff. Keshawn ensure that replacement cards to cover those expiring were sent out without problem
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that Keshawn was helpful and ensured your replacement cards were sent out without any issues. We appreciate your positive feedback!
I had an admin access issue and needed…
I had an admin access issue and needed to change an email address. Within the hour all sorted by Caxton. Excellent customer service, thanks. Stewart
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that we resolved your admin access and email issue quickly. Hannah appreciates your positive feedback and is glad we could provide excellent customer service.
Excellent client support
The helpful and professional manner in which me query was dealt with
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you taking the time to share your feedback. We are happy that your query was dealt with helpfully and professionally by Vivienne.
I was given the time to explain all the…
I was given the time to explain all the issues arising and given the patience to deal with everything I needed. I'm very pleased
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that Marfe provided the time and patience to address your concerns. Thank you for sharing your positive experience with us!
Keshawn Farquharson was fantastic
Keshawn Farquharson was fantastic, professional, very helpful and supportive. My mobile signal is terrible where I live but he took his time with me and we completed all updates. He told me about other services which you provide and sent his contact email if I needed it. A first class service from Caxton staff. I had also sent proof of my new address and Jessica Naprienko had updated that within minutes, again a first class service. A clear 10/10 and more.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you had a positive experience. We appreciate your comments regarding the support you received, especially with the updates and address change. It's great to know Keshawn's efforts were helpful. Thank you for your feedback.
Sorted my problem speedily and politely.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We are happy to hear that we resolved your issue quickly and respectfully. Thank you for your feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.