Third time lucky…..I had issues registering a secondary card until I spoke to Hugo. I have to say he was courteous and honestly went the extra mile to ensure it was all set up. He remained with us unt... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I phoned to find out why 2 transactions I attempted to make last week were declined and to seek advice regarding my card which was partly “worn”, so that the numbers were difficult to read. I spoke wi... Se mere
Virksomheden har svaret
I needed to change my email address. I phoned them and it was actioned immediately subject to the security checks as I would have wanted. I later received an email asking me to verify the new email... Se mere
Virksomheden har svaret
The team at Caxton were fantastic sorting out a replacement card days before I was due to fly out to Sicily Kershawn and Winnie were stars and made sure my card arrived on time, and also, they kept... Se mere
Virksomheden har svaret
4,8
Fremragende
7 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My query was answered to my satisfaction
My query was answered to my satisfaction. Polite and helpful.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
it was great to talk to an english…
it was great to talk to an english person very polite and sorted my problem out very well done
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know.
Extremely helpful and knowledgeable.
Extremely helpful and knowledgeable.
Made the request easy.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We are happy to see that it has been a positive one. We will be sure to let the team know.
I was guided through the process with…
I was guided through the process with clarity, sympathy and a sense of humour, making it easy for me to understand and solve the issue. Excellent experience
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Customer service
I contacted customer service with a question about a payment, answered very quickly with full explanation. Also a follow up question resulted in a payment being refunded to my account without any hassle.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are so pleased to see that Vivienne. was able to assist you with resolving your query and provided you with clear instructions, we will be sure to let her know she has received great feed back. Thanks once again
Hannah Howes was very very helpful &…
Hannah Howes was very very helpful & reassuring.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are really pleased to see that Hannah was able to assist you and resolved your query quickly, we will be sure to let her know she has received great feed back. Thanks once again
Great service from Caxton help desk…
Great service from Caxton help desk today. Got through in less than 2 minutes and adviser Kershawn resolved my problem very professionally and with great patience.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Keshawn, We pride ourselves on customer service excellence and are so pleased you experienced this first hand. Thanks again
Keshawn was very helpful and patient.
Keshawn was very helpful and patient.
He spoke clearly and resolved my problem quickly.
Thanks you
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Thank you to the Caxton Support Team
Thank you to the Caxton Support Team, especially Hugo and Keshawn, for your prompt help and support. You provide amazing customer service. A special thanks as well to our account manager, Davie Cope, who is always ready to help.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
very knowledgeable and helpful
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that your experience has been a positive one. Thank you once again.
Lauren was extremely helpful and…
Lauren was extremely helpful and efficient. She helped us in every way.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that your problem was resolved by Lauren who proved to be helpful and efficient. Thank you for sharing your positive experience with us, we appreciate it.
I spoke with Hannah and just wanted to…
I spoke with Hannah and just wanted to say how wonderful she was. She was so patient and calm, and I felt completely supported throughout the call. She handled everything so efficiently and made the whole experience really easy for me. She’s a real credit to your team.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know she has received a fabulous review.
Took a few minutes to get connected but…
Took a few minutes to get connected but the operative was extremely patient, friendly and helpful . No AI involved . Excellent.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are really pleased to see that we were able to assist you and resolved your query quickly, we will be sure to let the team know. Thanks once again
I have used Caxton for over 10 years…
I have used Caxton for over 10 years for travel. It has always been reliable and convenient for budgeting pre-trip and managing spending whilst away. Never have an issue transfering unused funds back to my current account post-trip and to topup for another trip is quick and easy. I have recommended Caxton to several people over the years. Just finished topping up for my latest adventure and at this point Caxton is as vital as my passport!
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Customer service... a rare thing thesedays.
To cut a long story short, I had a problem with a renewed Caxton card being lost in the post. Via email, I was in touch with Keshawn Farquharson, who was brilliant from start to finish via email to get this problem solved. Shout out to Jessica Naprienko, too. Replacement card in post to Spain already.
It feels almost surreal for a financial service provider to be not just competent, but really sweet.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that Keshawn was able to assist you with your account and a new card was ordered for you. We will be sure to let him know. Thank you once again.
Very professional and helpful approach…
Very professional and helpful approach to my issue. Polite and sympathetic in attitude.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are so pleased to see that Michael was able to assist you with resolving your query and was very patient and helpful, we will be sure to let him know he has received great feed back. Thanks once again
Brilliant customer service thank you
Brilliant customer service thank you
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know
Great customer support
Great customer support. My request was fulfilled in no time
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We are so pleased to hear that the team were able to assist you recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand. We will be sure to let the team know.
Simple systems and great customer…
Simple systems and great customer service.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Had to change my surname on an expired…
Had to change my surname on an expired card. Within 2 hrs of sending an email with my deed name change it was sorted and a new card in the post. Impressed :)
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that your problem was resolved quickly. Thank you for sharing your positive experience with us, we appreciate it.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.