Third time lucky…..I had issues registering a secondary card until I spoke to Hugo. I have to say he was courteous and honestly went the extra mile to ensure it was all set up. He remained with us unt... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I phoned to find out why 2 transactions I attempted to make last week were declined and to seek advice regarding my card which was partly “worn”, so that the numbers were difficult to read. I spoke wi... Se mere
Virksomheden har svaret
I needed to change my email address. I phoned them and it was actioned immediately subject to the security checks as I would have wanted. I later received an email asking me to verify the new email... Se mere
Virksomheden har svaret
The team at Caxton were fantastic sorting out a replacement card days before I was due to fly out to Sicily Kershawn and Winnie were stars and made sure my card arrived on time, and also, they kept... Se mere
Virksomheden har svaret
4,8
Fremragende
7 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
So easy to add money to card and it’s…
So easy to add money to card and it’s all secure now.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Great service
Initially with Hugo and then escalated to Winnie, both understood immediately my problem, and helped me to resolve the issues. I was really impressed with their friendliness and ownership of the problem, responding quickly and directly. Fantastic support
2. april 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Polite and cheerful...
Spoke to a lovely lady called Hannah.
Very polite and cheerful, sorted me out in seconds and answered a question I couldn't find answer to online. Win win.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know. Many thanks
Excellent response from a pleasant
Excellent response from a pleasant, positive adviser.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are really pleased to see that Hannah was able to assist you and resolved your query quickly, we will be sure to let her know she has received great feed back. Thanks once again
Good customer service
2. april 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for taking the time to leave this review We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
fast and efficient service
2. april 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Service was very quick
Service was very quick, efficient and the issue was solved without any hassles at all. Brilliant service!
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
I hav a Caxton account
I hav a Caxton account, I had a problem with trying to redeem my balance back to my barclay bank account. The system was not allowing me to complete my actions because of an negative balance in dollars? I had to contact a representative from Caxton called "Hugo" who listened an had my complaint resolved within a day. Excellent work thank you!
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hugo as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Prompt service and easy instructions to…
Prompt service and easy instructions to follow
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Easy to do business with
Multiple contact options, and fast response to queries. Caxton has become my indispensable travel companion - the app is slick and efficient plus gives me the options I need. Each member of my family has a card now - and it’s such a great way to spend money abroad
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Happy Caxton Card and fx services user
I’ve been using Caxton Card and money transfer services for many years and have always been very happy with the service and their helpful team. Highly recommended
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
My queries were resolved promptly
My queries were resolved promptly
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that your problem was resolved by Keshawn. Thank you for sharing your positive experience with us, we appreciate it
Very easy to load card
Very easy to load card and good security to get into app
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom
Hugo was impressively polite and very…
Hugo was impressively polite and very efficient ( Not something you get over the phone nowadays)
Thanks for your service Hugo
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are really pleased to see that Hugo was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Very simple & great support
Firstly, I've had a Caxton Card for many many years and it's brilliant!
I had a specific query and the support team were very clear and helpful via e:Mail. They made it very easy for me to resolve problem I had and it was so much simpler than I had feared.
In early 2025 I'd had the same problem and it was not resolved, seemingly because of Caxton processes [or maybe because the person I spoke to didn't understand the process?]. So it was with trepidation that I raised my query and I couldn't believe that it was all resolved as a result of one e:Mail. Thank you to all the support team for their clarity and to Caxton for listening to their customers.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom! We will be sure to let Sebastian know.
Hannah was extremely knowledgeable…
Hannah was extremely knowledgeable helpful and reassuring
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that your problem was resolved by Hannah. Thank you for sharing your positive experience with us, we appreciate it.
Trying to PIN it down . . .
I rarely have recourse to contact Caxton, however I had inadvertently blocked my card's PIN during a trip abroad, and contrary to the advice that a PIN can be changed using the PIN Services mode on a UK ATM, this was on my part unsuccessful. On contacting Caxton, Hannah was very polite and efficient, and soon had resolved the issue. Very pleased.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Hannah and your pin was unblocked, thank you for your lovely review.
Great Service
Took a while to get through but when I did my PIN and Card Load problem was all fixed very swiftly. It was all very efficient and helpful. Im a fan of Caxton.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that your PIN and load issue was resolved quickly. We appreciate your positive feedback regarding the polite and pleasant service you received from Keshawn Thank you.
Caxton Excels at Customer Service
We have just opened an account with Caxton and are very much impressed with the offerings and level of customer service thus far. If you are in need of such an account, we cannot recommend this company enough given the security and personal, helpful, and kind assistance they offer.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for taking the time to leave us a great review. We are pleased to see that Lauren was able to assist you with your account We will be sure to let them know. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let her know. Thanks again
Hannah was very courteous
Hannah was very courteous, clear and helpful in answering my various questions
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom! Sebastian is happy he could assist you
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.