Hi Lesley,
I’m Elliot, one of Cavari's founders, and I would like to answer this properly because it is not an accurate picture of us.
Cavari is a real UK company run by real people. Our team is pictured on our "Meet the Team" page; those photographs are not generated. We operate from our warehouse at 20 Lenton Lane, Nottingham, NG7 2NR, where every order is stocked, checked and dispatched.
Customers and trade partners are welcome to visit by appointment.
On imagery, currently much of our product photography is CGI rendering. A 3D artist builds each scene from our technical drawings, so the proportions, finishes and dimensions match the product that arrives. This is standard practice across bathroom and interiors brands, and we are happy to send real photographs or samples of any piece before you buy.
On guarantees and materials, if you’ve found something on our site that doesn’t line up, please tell us exactly where. Guarantee terms differ by component (a cistern tank is covered for longer than its internal fittings, for example), which can look inconsistent when products are compared side by side. If anything is genuinely wrong, we’ll correct it the same day.
We don’t appear to have an order or enquiry from you, but if you’ve had any contact with us that left this impression, please email me directly at elliot.roxby@cavari.com
I’ll gladly talk it through.
Elliot