Carsa - Bolton Anmeldelser 

£39 test drive booked. Left my husband sat there for 2 hours and ignored him. Scam. I want my money back.

The change over was smooth and effective.

I Found the staff in the showroom to be a bit rude and not very welcoming. If I hadn’t found and approached someone they would never have asked how they could have helped or what they could do for me. Plenty walked passed me stood in the middle of the showroom clearly wanting some direction. The Salesman who did my test drive was nice and friendly. When I agreed to take a car I told the salesman id be there just after lunch on Thursday. He said HE would call Thursday morning. Instead I got an automated message on Wednesday saying my appointment was 2pm…. Later than id agreed. On collection I was 30 minutes early and again nobody spoke to me on arrival or greeted me. The only person who spoke was a fairly abrupt member of staff who told us to move our car from where we parked. When I made myself known to the staff sitting at a desk they just told me I was early and nobody could see me until my 2pm booking. They were not friendly and almost blamed me for there being nobody free because i was early. I was told to wait, not made feel welcome. The salesperson who completed my deal was again nice enough, although he vanished from the desk about 4 times during our 25 minutes handover and took a mobile phone call in the middle of it.
I found the customer service overall very poor, cold and unwelcoming and not that id expect when spending a substantial amount of money with a garage. The whole process seemed very transactional and not personal at all. The male toilet was out of order and the ladies that was being used as the alternative was a mess. This was the worst garage I've ever bought a car from.

I was attended by a fantastic team, Luis and his manager. Luis provided me with all the necessary information to ensure I make an informed decision. I was impressed by the way they serve their customers. Customer satisfaction is their moto.

Picked up my Audi E-Tron today and was helped by Lewis, who has done an amazing job at putting us at ease, taking our time to make sure the car is right for us and making the whole process smooth and easy.

A massive thank you to Maxwell and the valeting team for getting the car prepped and looking amazing, there were some minor scratches on the body work, which they took care of and made the car look amazing.

Lewis and Maxwell are a credit to the company, but every member of the team we interacted with were fantastic, thanks again.

I though of not writing this review, but sadly this company is so hopeless to make me write this review.

Booked a car to collect from a near store 8 days in advance paying a deposit. Not only the car arrived on that day, I was not even given an apology/ update regarding this. I needed a car urgently as I sold my old car. On the date of collection, when I called them, they let me know that it won't reach the showroom that whole day and I asked them to cancel and refund my deposit. They said if at all I can make it, try to come next day. I said it is highly unlikely I could come next day. Then they fixed an appoint for next day. I found out that I can not make the appointment and asked them to cancel and refund my money. They acknowledged me that it was beyond my control that the car did not arrive on time and hence I am eligible for full refund. It has been more than 2 weeks since I cancelled it.

Tried making an online service request. They need me to login and after entering the code I received on email and it is not letting me login saying the following -

"Unable to verify your account

Sorry, there has been a problem logging into your account. Please raise your issue here."

And to raise that issue, I need to login!! What kind of logic is this ?

This is truly frustrating. Hopeless

Edit - please process my refund. It's already 2.5 weeks past!

Super polite and friendly.. hassle free and very informative staff ..great service..would come back to carsa again

Terrible experience!
I arrived for a test drive on Thursday, July 23rd, at 6 PM, and the place was a mess; they were moving cars around and loading a transport truck. A salesperson assisted me with the test drive.
Everything went well and I said I wanted to buy the car, but I noticed two large dents and asked the salesperson to check if they could fix them or offer a discount. She said she would speak to the manager and get back to me by 1 PM on Friday, the 24th.
On Friday the 24th, around 4 or 5 PM, I contacted Carsa twice to see if there was any news, as I was interested in the purchase. I received no response. On Monday the 27th, I tried again and also got no reply. Today, Tuesday the 28th, I contacted Carsa once more asking for an update, and another salesperson informed me that the car had already been reserved for someone else—not me. I was very disappointed by the unprofessional attitude and the lack of communication. In short: I spent time and money following all the procedures and steps required by Carsa, only to end up empty-handed. Now, I have to start my search all over again from scratch.

I bought a car from Carsa Bolton 5 weeks ago and the manager agreed to refund my train fare to pick up the car. Despite numerous emails and phone calls the money has not been paid!
It’s only £96 pounds but it’s the principal—-I would NEVER deal with them again. One star is TOO MANY !
Cameron

Ibby was fantastic - really helpful and very smooth buying process

I saw a VW Tiguan online at the Bolton branch and reserved the vehicle to be brought to the Cannock branch for a test drive and to buy. I reserved the vehicle for £39 on a Sunday night and on Monday was told the vehicle will be reserved and moved to Cannock. I chose Friday as the day for my appointment and was notified my appointment for 10am.
Even on the night before and on the day I received notification for my appointment. Once I got to the branch no one knew anything about the vehicle. One staff member checked and saw my reservation but told me that it showed vehicle as sold on Wednesday, I thought the reason I paid £39 was so it couldn't be sold but obviously that reservation meant nothing to the salesman in Bolton.
I contacted the branch and was told that someone came in on the Wednesday and brought the vehicle even though it was reserved, they apologised but that meant nothing to me.
Just shows some staff will do anything for a sale and an apology means nothing. Very poor service!!!

Amazing experience with the recent purchase of my Tesla model Y. Jordan, Ibby, and Hamzah really went the extra mile for me. Couldn't recommend Carsa Bolton enough

Ibby was a great help and made sure we were happy and comfortable with everything. He knew we needed the car quickly and sorted it as soon as possible. In and out within an hour.

Paid £39 to reserve a car that turned out to be "double reserved" 👍🏼 great job

All was well with the test drive. But when I got back home. Found out the 12V battery was dead. This was in a car which was serviced at the same dealership a month earlier. Then found out that they have not disconnected the previous owner from accessing the car with his account. So he can switch on my climate control whenever he wants. To top it all off the FREE Warranty they offered for 90 days does not specifically cover the 12V battery. Avoid at all costs if you can...! Horrible experience for a new car 🚨

4th car from Carsa, the guys here at Bolton branch are always top. Thanks for the sale and hope to see you again.

Avoid Carsa.

My experience has been nothing short of terrible.

Since buying my car, I discovered multiple faults, including an engine warning light that their mechanics failed to fix despite several attempts. Once I reported the issues, I was largely ignored, despite chasing almost daily. I eventually had to turn up at the dealership in person just to get someone to take notice.

It took over three months from the date of purchase to finally have the car rejected.

If you're considering buying from Carsa, I'd strongly recommend thinking twice. Good customer service isn't tested when everything goes right—it's tested when something goes wrong. Based on my experience, I wouldn't trust them again and wont be buying another car from Carsa, or recommening them to anyone else.

As i can't reply to your message how about you reply to my emails instead of a review. You still owe me money.

Nothing went right for this purchase & it's extremely disappointing when you spend a lot of money on a car and travel from Ireland to complete a purchase, that the basics are missing.
- The car had supposedly been serviced 3 days prior to buying, no indication in the service booklet and there was a low pressure warning for one tyre.
- The battery hadn't been charged and the fuel tank was almost empty.
- The car wasn't cleaned or valeted to a high standard.
- The car was missing all of the floor mats, this was not mentioned anywhere in the advert or during the conversation with the sales team.
- The sales person dealing with my transaction found most tasks a challenge which slowed everything down.
- Despite pointing out a number of these issues during the test drive and asking for them to be addressed the tyre pressure wasn't fixed and the battery wasn't charged while I waited 5 hours for the bank transfer to complete.

The Bolton manager Hamza was good to deal with but I can't overlook these issues.

Had the best experience at Carsa Bolton with ILYAS who went above and beyond for my new car and went as far as coming in on his day off to accommodate for us ! Thanks so much