Carpets And More Anmeldelser 

205
•
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We couldn’t be happier with our new carpets. From ordering through to delivery and fitting, the customer service was fantastic, the service was quick and professional, and the quality and finish are... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Amazing company. First class service from ordering the carpets through to delivery. We have just had the carpets fitted in the h/s/l and 3 bedrooms, and could not be more delighted with the quality o... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Se mere

Virksomheden har svaret

Virksomhedsoplysninger


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

205 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(205)

33 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Ultimate Queens Noble Saxon Carpet

Definitely recommend this company ...(Just bought the Ultimate Noble Queens Saxon carpet on line) - great service from the time in placing our order, correspondence given in receipt of order, letting us know when it would be delivered and answering any questions.
Asked them if they could ring me 30 minutes before time... which they did. Carpet was delivered on time by a lovely helpful Gentleman.
Yes, received the carpet in exactly the size and colour we wanted, looks lovely down and so pleased with it, especially with the price....Big Thank You to you all.

15. april 2021
Uopfordret anmeldelse
Carpets And More-logo

Besvarelse fra Carpets And More

Thank you for your lovely feedback! We are delighted you are happy with your purchase, the delivery, price and service you received. We would be delighted to welcome you back should you need anything else.

Bedømt til 5 ud af 5 stjerner

Fantastic service and quality carpet

Fantastic service and quality carpet. Carpets received on time and are now all fitted. huge thank you to Akram for all your help!!!

You delivered exactly what and when I needed on very short notice at the best price!!!

Defo the right choice of carpet, quality is first class and it looks amazing!

Thank you so much.

23. marts 2021
Uopfordret anmeldelse
Carpets And More-logo

Besvarelse fra Carpets And More

Thank you very much Michelle for your lovely feedback! We look forward to welcoming you back.

Bedømt til 5 ud af 5 stjerner

Very fast delivery

Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast delivery and most competitive price. Delivery driver was pleasant and really can’t fault the service I received. We ordered Cormar primo ultra in moleskin and the cloud 9 contract underlay. Perfect combo for our stairs and landing.

26. februar 2021
Uopfordret anmeldelse
Carpets And More-logo

Besvarelse fra Carpets And More

Thank you for your feedback Karina, glad we were able to impress you with our speedy delivery! We look forward to welcoming you back.

Bedømt til 5 ud af 5 stjerner

Fast , friendly and smooth service

I ordered Cormar carpets, and they arrived just in 10 days. Very smooth, friently and fast service even its Christmas week and Covid times.

24. december 2020
Uopfordret anmeldelse
Carpets And More-logo

Besvarelse fra Carpets And More

Thanks for your lovely feedback Burcu, we're delighted you're happy with your order and speedy delivery, we look forward to welcoming you back.

Bedømt til 5 ud af 5 stjerner

Brilliant service start to finish!

Samples arrived next day, very impressed. We ordered both LVT and carpet in the end, driver was super helpful and arrived on time. Had them since fitted and look great. The team bent over backwards to accommodate to our tight timescales which has really made Christmas that bit better for us!

16. december 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Wrong carpet, charged extra fee

The date selector on their website isn’t accurate- I arranged for delivery two days after ordering but was then contacted to say it would be at least two weeks. They then delivered the wrong carpet but labelled as the correct one, so our fitter fitted it. It took over 3 weeks to get the correct carpet delivered, and we had to pay a delivery fee again to get it + another fitter fee, so we would have been cheaper and faster buying from a physical shop. Would not recommend and would never use again.

30. november 2020
Uopfordret anmeldelse
Carpets And More-logo

Besvarelse fra Carpets And More

Thank you for your review Viki - the carpet should not have been installed if it was the incorrect colour, nonetheless we did swap it for you as a goodwill gesture even though you had already cut and installed it.

Bedømt til 1 ud af 5 stjerner

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. I ordered carpets and was assured by a very friendly and helpful Akram, that they would be with me by a certain date. They were delayed, so I had to cancel my order and choose a different carpet. Then that one was delayed. It was eventually delivered by complete surprise - luckily I was home. It was delivered hanging of the back of a too short, open flat bed truck and when they were fitted we found they were hugely damaged. Akram advised to allow to settle for a few weeks, but they still look terrible. Actually worse than my old ones and I'm £800 of pounds worse off. My emails are now being ignored.

29. november 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor organisation

I ordered and paid for some carpet samples. I got an email saying that they didn't have the samples and they would issue a refund. Two weeks later and no sign of the refund. I emailed them but they didn't respond. I rang them twice but no answer. A month later and still no sign of a refund.

6. november 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Don't bother!

Ordered from Carpets and More Fri 21st August (3 items). First item arrived promptly (unfortunately it was the wrong item!). The second item arrived the following day (at least this one was correct) and the third item never arrived at all. Was told on 29th August that the new delivery would be Tuesday 1st September owing to the bank holiday. Wait in all day 1st Sept, only to receive a call at 3.30pm that day to say it would be the following day. Absolutely ridiculous customer service, wish I never had the misfortune of coming across these people. Twice now I've had to move the carpet fitter, meanwhile house is upside down. Stick to onlinecarpets.co.uk - underlay was more expensive but would have gladly paid the extra to avoid this hassle.

1. september 2020
Uopfordret anmeldelse
Carpets And More-logo

Besvarelse fra Carpets And More

Hello, thank you for your feedback. We sent you an upgraded and more expensive version of the underlay at no extra cost plus fulfilled your order.

Bedømt til 5 ud af 5 stjerner

I found Carpets and More on the…

I found Carpets and More on the internet and I was very impressed with their customer service and fast delivery. They are also extremely competitive. I’ll definitely use them again in the future

28. august 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent customer service

I discovered this company on a internet search during lockdown when all my local carpets shops were closed. I knew the carpet that I wanted and found it in Carpetsandmore at a very good price. Akram and his team always promptly answered emails and telephone calls and continually updated me about the carpet and delivery. I would certainly use them again for any future flooring I may require, and I would certainly recommend them to anyone who wants good quality carpets at a very competitive price. Keep up the good work.

25. juni 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Thrilled with our new flooring

Thrilled with our new flooring. We bought wood for our downstairs and carpets for our two bedrooms. Service was brilliant, delivery was speedy and they even brought it inside for us. Will be using again for our artificial grass, thank you Carpets And More!

22. maj 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

2nd time buyer from Carpets And More

2nd time buyer from Carpets And More - absolutely brilliant service, we have now finished our entire home and they have really helped transform it. We have saved so much money, as well as getting our favourite carpet and wood flooring - which look amazing now that they're fitted. The sample service was great as we could see the floor in our home, and the flooring arrived quickly once we had chosen. Thanks again to the team for their outstanding service, we have recommended to friends and family, who have all complimented our new floors!

21. februar 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Outstanding service and products

Do exactly as they promised. We ordered samples online which was really simple, they arrived next day. My husband and I ordered laminate and artificial grass, had them fitted and they've transformed our home and garden. We asked for them to be delivered a bit quicker as we were on a tight timescale and they lived up to their promises! Will be using again and would happily recommend them, professional service and amazing selection and prices

12. februar 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brilliant communication and service

Brilliant communication and service. Our order was received exactly when we asked for and now that it has been fitted we couldn't be happier - thanks to the team for such incredible service. Fast and reliable, would recommend.

22. oktober 2019
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Website needs amending and long delays

Had a terrible experience due to the website. Their website has a default selection of colour so when I was ordering and wifi playing up the website got refreshed midway and chose the default colour which I somehow overlooked. I was expecting delivery in 7 days but took 14 days to deliver and then..... wrong colour.
The sales people are pleasant to talk to but asked for half the price of the carpet to change colour, I guess being a smaller company they don't offer customers satisfaction warranty.

2. september 2019
Uopfordret anmeldelse
Carpets And More-logo

Besvarelse fra Carpets And More

Thank you for your feedback, glad we got your order and your carpet sorted despite the wrong colour selected by you at point of sale. Apologies for the delay this was out of our hands as the carpet coming from Belgium too longer than expect due to delay from the factory - at our end delivery is next working day. Thanks again for your valued business.

Bedømt til 5 ud af 5 stjerner

Top quality products and service

Top quality products and service. All our carpets and underlay arrived on time and exactly as ordered, look superb now that they are fitted. Extremely pleased with our order and happy to recommend to anybody.

25. juli 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First class service!

First class service from start to finish. The whole process was straightforward and easy, communication was brilliant throughout. Got exactly what we were after and will be back for more.

2. juni 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Extremely pleased with our new…

Extremely pleased with our new purchase. Samples arrived on time, helped us choose the carpet and got it delivered. Delivery was speedy and very helpful, driver called 30 minutes in advance which was very handy. Family and friends have mentioned how beautiful our floors look, we couldn't be happier.

10. maj 2019
Uopfordret anmeldelse

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