We are really happy with our carpet, we were looking at Tapi but found them expensive, a work colleague suggested these guys and the same carpet was half the price of well known stores. Would highly r... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Brilliant company to deal with. Our first time ordering flooring online as we have always used shops. The carpet feels amazing and we were happy with the price. They did forget to include grippers but... Se mere
Virksomheden har svaret
I work for a small company that has several HMO properties . Over the last 12 months we have been updating the communal areas and several rooms . We are very pleased with all the carpets we... Se mere
Virksomheden har svaret
Our experience of ordering from Carpets Online has been absolutely brilliant. I made a mistake when ordering. It was picked up by Paul, a member of the team. He sorted it all out for us so quic... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Carpets Online is a UK-based retailer specialising in carpets and various flooring solutions. With over 40 years of experience in the industry, the company has its roots in West Yorkshire and has expanded to offer nationwide services through its online platform. Their product range includes: Carpets: A variety of styles, colors, and materials to suit different preferences and budgets. Vinyl Flooring: Durable and stylish options suitable for various rooms. Laminate Flooring: Affordable and easy-to-install solutions for a modern look. Luxury Vinyl Tiles (LVT): High-quality tiles that mimic natural materials like wood and stone. Underlay & Accessories: Essential items to support and enhance flooring installations. Roll Ends: Discounted remnants of carpet rolls, offering value for smaller projects. Carpets Online emphasizes affordability by purchasing directly from manufacturers in bulk, allowing them to pass on savings to customers. They offer discounts of up to 50% on selected items and provide financing options through services like Klarna, enabling customers to buy now and pay later. The company also offers convenient services such as free samples and fast delivery across the UK, aiming to make the process of selecting and purchasing flooring as seamless as possible for their customers. ONLINE CARPET
Kontaktoplysninger
Storbritannien
- 0330 043 4350
- info@carpets-online.co.uk
- carpets-online.co.uk
4,8
Fremragende
46 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very good customer service just ordered…
Very good customer service just ordered some Vinyl from carpets online. They were very helpful as we were trying to match a vinyl that we needed more of. Carpets online made sure we had the correct one before purchasing it . Lots of communication and easy to contact online and also through the telephone
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Glad we could be of help and thankyou for your feedback.
Excellent Service
The customer service is excellent. I was given a clear idea of what I needed, which saved me money. I would have bought the wrong product if not for the intervention of the customer service. I remain grateful to this company…Carpet Online.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thanks for your feedback and we are glad we could of help.
5 * receive for this outstanding customer service
5 * receive for this company. I dealt with Paul and he was extraordinary helpful and helped with an upgrade and more knowledge about products needed. Will definitely be coming back when I need more carpets :)
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thanks for taking the time out for your feedback, we will also let Paul know.
Excellent service
Excellent service, speedy delivery and a carpet that exceeded all expectations. Ordered at a weekend and got phone call beginning of the next week advising I could get an upgrade of same carpet ordered at no extra cost. January promotion which I wouldn’t have been aware of without the courtesy call. Was advised carpet would be delivered following week and carriers involved was explained. I received the carpet today and I’m absolutely delighted with it. Given I am in the Highlands the service was second to none. Will certainly use this company again.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thanks for your feedback and we are glad you liked the carpet. We were worried about the weather and impact on deliveries so glad it came in a timely fashion!
Carpet
Had my carpet delivered this morning. Amazing quality and quick delivery. Products definitely worth the money. I will be back in the very near future for my next project thank you. HIGHLY RECOMMENDED
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for your kind feedback and we look forward to serving you again.
I ordered a small piece of carpeting on…
I ordered a small piece of carpeting on Monday afternoon. I had spoken to Paul on the phone earlier in connection to my order and he was very helpful.
I received an email on Tuesday to say it had been despatched with DX Couriers for delivery on Wednesday between 08.00 and 18.00 hours, which was very fast.
It was delivered this morning just after 9.00 a.m. , however the courier did not use my door knocker to alert me they were at my front door.
I found the carpet by my front door about 10.00 am and had to drag indoors just as it started to rain ( I am quite elderly)
Why do the couriers damage the reputation of businesses by poor services
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for your feedback and we are glad you liked the carpet. We apologies for the courier experience and have contacted them to pass your feedback on and asked why this happened in the first place.
Our experience with Carpet Online has…
Our experience with Carpet Online has been good. The customer service was 10/10, helping us with measurements, sending samples, and guiding us in choosing the right carpet. Although there was a slight delivery delay, it was handled promptly and professionally. We are extremely happy with our carpet, it feels wonderfully luxurious. I would highly recommend this company and use them again.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thanks for your feedback and for trusting us with our carpet recommendation. Apologies once again for the delay from DX Couriers but we are glad you got them fitted and are happy with them. We hope to be of service again at carpets-online.co.uk
Service from start to finish was first…
Service from start to finish was first class, quality products, so much choice. Lots of advice to help with our decisions.
Fitters were professional always on time and tidy.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for your feedback Karen, much appreciated.
I had an excellent experience…
I had an excellent experience purchasing carpet and underlay for the first time online with carpets-online.co.uk. Paul was extremely helpful and patient with all my requests and going above and beyond to make sure my experience went flawless.
The carpets and underlay were top quality and I saved at least 33% had I gone to another supplier and fitter.
5 Stars all around.
I will be back for kitchen flooring in the new year.
JL
Aberdeen, Scotland
8. november 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
We really appreciate your feedback John and will pass on your feedback to Paul himself. Thanks once again and we hope to be of service again in the future here at carpets-online.co.uk.
Really happy with the carpet and price
Really happy with the carpet and price. Looks great and friends have commented on the softness. We’re planning bedrooms next and will be using them again.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thanks for your feedback and we are glad your friends like your choice of carpet. We look forward to serving you again.
Great company to deal. Great carpet.
Great company to deal with, very happy with our carpet and they offered good advice on underlay as well. Got the carpet the same week. Would use again.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for your kind feedback
Paul was great and goes out of his way…
Paul was great and goes out of his way to help and assist
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thanks for the great feedback and ordering with us. We will make sure Paul sees this response.
quick delivery, good quality, best service
On the 2nd day of order confirm, we received email and calls about cutting to room size and picture of item color, in a few days we received the item and lowest price but good quality! I can not believe such a excellent service and good item for fair price. Surely will buy again for next BTL property and recommend to all my friends.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thank you for ordering with us and your feedback.
Lovely carpet and quick delivery
Lovely carpet and quick delivery
Great communication
Very Happy
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
We are glad you loved the carpet, thankyou for ordering with us and we hope you consider us again for your future flooring needs.
Fast delivery
Really happy with the carpets fast delivery will definitely be using this company again
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for the feedback and look forward to seeing you order with us again.
It was so very easy to order and when I…
It was so very easy to order and when I made mistake on my order they immediately rang me back to talk it through with me and were very helpful from start to finish.I would definitely recommend there service and there selection of flooring.A very professional service and I will be using them in future. Mrs J Mitchell
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for your feedback and ordering with us. We hope to see you again.
Professional
Professional. Speaking to a real person - Paul has been incredibly helpful and flexible. Really good deals.
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for your feedback and we will make sure Paul see this response.
Will defo be using them again!
I have used carpets online 3 times now and they have great customer service and really look after customers. They go above and beyond. I made an error in my order and they supported me to amend this order. I recommend them as they will actually answer the phone. I am always sceptical about online services as I like to try before I buy but carpets online are legit. Thanks again guys! Great quality padded flooring easy to lay as I did it myself and I'm unqualified!! Won't be disappointed!
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for your feedback.
Bought from them for the second time…
Bought from them for the second time and same excellent service. We were after a cheap but decent quality carpet this time and they sent us a link to some sale offers. We went for the Velo and Ashton. Highly recommended.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for your repeat custom and we hope to see you again.
Ordered carpets for the whole house and…
Ordered carpets for the whole house and from the get go they have been superb with communication back and forth. Good quality carpets too… i Willis highly recommend
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpets Online
Thankyou for taking the time out to review. We look forward to the home transformation once you're finished"
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.