Mike from carpet bright has just finished cleaning our lounge carpet. He has done an absolutely wonderful job.He has removed tea and coffee stains and glue stains. I would definitely recommend Mike an... Se mere
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Very impressed, Zac arrived early and was so nice, polite and respectful. He got straight on to work and our lounge carpet and 2 big rugs look brand new! Would definitely recommend Carpet Bright and... Se mere
Virksomheden har svaret
I was so impressed with the service we received today. The technician called and messaged to let me know he would be early if that was ok with us which it was. We showed him around when he arrived and... Se mere
Virksomheden har svaret
Today ViKtor came to clean our living room carpet, stairs and landing. Also two low Victorian chairs. ViKtor was charming and professional from the start and always polite and considerate.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Carpet Bright UK
Skrevet af virksomheden
Carpet Bright UK offers exceptional carpet, rug, curtain, mattress and upholstery cleaning services to domestic and commercial customers across London and the Home Counties.
We're a professional carpet and upholstery cleaning company established in 1995. We offer fast, effective, and affordable cleaning solutions with long-lasting results, working closely with our customers to ensure their individual needs are met. Our industrial steam cleaning machines and team of certified technicians guarantee high-quality workmanship with every clean.
Why use Carpet Bright UK?
We only use eco-friendly natural cleaning solutions. Our super-quick carpet-drying system works within two hours. We will never pressure you to buy or offer you a service you don’t need. Our certified team takes pride: you’re guaranteed a great job on the day.
Carpet Bright UK’s technicians offer exceptionally high standards of customer service. We’ll always tell you clearly what we’re going to do before we start. We’ll make sure to arrive on time: punctuality is our watchword. We offer a no shrinkage guarantee. We are fully insured.
Areas We Serve
London, Kent, Surrey, East Sussex, West Sussex, Berkshire, Buckinghamshire, Hertfordshire & Essex.Kontaktoplysninger
Storbritannien
- 02030115590
- info@carpetbright.uk.com
- carpetbrightuk.com
4,8
Fremragende
2 t anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fabulous efficient service from start…
Fabulous efficient service from start to finish. Prompt responses by email at the enquiry and quote stage. Adriano was a friendly and conscientious techinician who respected our property and did a great job. Would definitely recommend this company.
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for your fantastic feedback Karen!
We’re so pleased to hear you had a smooth and efficient experience from start to finish. It’s great to know our team was responsive during the enquiry stage and that Adriano impressed you with his professionalism and care. We’ll be sure to pass along your kind words to him.
Your recommendation means a lot to us — thank you again for choosing Carpet Bright UK!
Completely incompetent technician and…
Completely incompetent technician and unfriendly and unhelpful customer care. Not sure how they have such great ratings! Must be ‘influenced’. The technician came to clean a small stain of tea on my couch and left with the stain still there plus many more stains due to the chemicals he used. A completely ruined couch. A further visit ( after much pain dealing with their customer care) only further damaged the covers. It is a Roche Bobois couch with covers costing thousands and I am left with no choice but change the covers - carpet bright response was that they take no responsibility and not even a refund will be given! Avoid avoid avoid!!!
5. maj 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for your feedback Marica. We're genuinely sorry to hear that you're unhappy with the results, though we're not entirely surprised given the circumstances.
As mentioned during our visit, the fabric had already been treated with your own stain removal products prior to our technician's arrival. Unfortunately, this often compromises the fabric and limits what even a professional clean can achieve. While we always aim to deliver the best possible outcome, we're unable to reverse damage caused by previous interventions or improper cleaning agents.
Our technician did return to attempt a further clean—despite the damage already being present—and we made every reasonable effort to help. It’s disappointing to hear that this wasn’t acknowledged.
We regret that you're dissatisfied, though our terms were explained clearly, and our decision not to issue a refund reflects the fact that the issue was not caused by our service and pre-existing.
We always encourage customers to contact us before applying any products themselves, as it can make all the difference.
Recommend
Dan was excellent. Personable, quick and efficient and useful advice for the future.
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for your kind feedback Laura! We're so pleased to hear that Dan provided excellent service and helpful advice. We'll be sure to pass along your comments to him—it means a lot to the team!
Alvin was an absolute joy
Alvin was an absolute joy. Experienced, knowledgeable and transformed our tired looking carpet. Loads of relevant advice. So pleased I made the call. More carpets later but it will have to be Alvin for us!!!!
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for such a fantastic review John! We're so happy to hear that Alvin made such a positive impression and delivered results you’re thrilled with. He truly takes pride in his work and loves sharing helpful advice along the way. We’ll make sure he’s there for your next clean—he’ll be delighted to return!
100% recommend.
The company and technician were very professional. I had a little issue after the first clean and they returned and sorted it out. I was totally happy with their service. Highly recommend
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for your kind words and for giving us the opportunity to make things right.
We’re glad to hear that our team was professional and responsive, and that you were left completely satisfied with the service. Your recommendation means a great deal to us!
We’re always here if you need us again.
Alvin is an absolute star
Alvin is an absolute star! The carpets look amazing - fairly sure he works miracles 😁
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for the fantastic review Shena! We're so glad to hear Alvin wowed you with his work—he really is a star! ✨ We'll be sure to pass on your lovely words. Enjoy your fresh, amazing-looking carpets! 😊
Alvin was extremely professional
Alvin was extremely professional, helpful and dedicated to delivering the best service. Would definitely reccomend.
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for your wonderful feedback Brandon! We're so glad to hear Alvin provided such professional and dedicated service. Your recommendation means a lot to us—we truly appreciate your support! 😊
Can’t recommend Dan highly enough
I’ve used Carey bright on 2 occasions recently, once for a matress clean, and a second time for a carpet clean throughout the house. On both visits Dan attended, and I can only have praise for his manner and work ethic. He was pleasant and determined to do a good job. I can only recommend Carpetbright, and hold their service in the highest regard, thanks to the likes of Dan
21. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for your thoughtful and detailed review Richard! We're incredibly grateful for your continued trust in us and thrilled to hear that Dan delivered excellent service on both visits. We'll be sure to pass along your kind words—he’ll be delighted! Your recommendation and high regard mean the world to us. 😊
Very professional
Zac was polite and friendly very quick at cleaning the carpets, explained what he did and I am very happy with the results
19. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for your lovely feedback Irene! We're so glad to hear Zac was polite, friendly, and thorough with your carpet cleaning. It's great to know you're happy with the results—we really appreciate your support! 😊
Besvarelse fra Carpet Bright UK
That’s fantastic to hear—thank you for sharing Richard! We’re so glad Zac was able to get all the stains out and leave your carpets looking great. We’ll be sure to pass on your thanks to him!
Krasen did a great job in cleaning our…
Krasen did a great job in cleaning our sofa , very pleased with it , he was very polite , friendly, arrived punctually .
First time using Carpet Bright would definitely use again .
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for the kind words Linda! We're thrilled to hear that Krasen made such a great impression and that you're pleased with your freshly cleaned sofa. It’s wonderful to know your first experience with Carpet Bright UK was a positive one—we look forward to seeing you again!
Upholstery cleaner service friendly staff Ian our…
Great service friendly staff Ian our cleaner was fantastic. Brilliant job done 👍
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for the great feedback Debbie! We're so glad to hear you had a fantastic experience and that Ian did such a brilliant job. We’ll be sure to pass along your kind words—much appreciated!
Excellent service
The technician was punctual and knowledgeable about the requirements for our carpets. The job was done tidily and efficiently and our carpets are looking great.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for your kind words! We're so pleased to hear the technician was punctual, knowledgeable, and delivered tidy, efficient service. It’s great to know your carpets are looking great—we truly appreciate your feedback! 😊
Highly recommend
We booked Carpet Bright after our neighbour recommended them.
Daniel did a fantastic job cleaning a large rug and our stairs. Both came up like new! Daniel was very knowledgeable about carpets and how to maintain and look after them. He gave me some very useful tips! He even gave up time to give me advice about a carpet stain in another room.
He was very friendly and professional- we will definitely be using Carpet Bright in the future.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for this wonderful review! We're thrilled to hear Daniel made such a great impression and delivered fantastic results. It's great to know your rug and stairs came up like new, and that his expert advice was helpful too. We'll be sure to pass on your kind words—Daniel will be delighted! We truly appreciate your support and look forward to serving you again in the future
Didn’t do anything
26. marts 2025
Uopfordret anmeldelse
Brilliant company - will use again and again!
We previously used Carpet Bright for our carpets, they did such a fabulous job, we contacted them again after our sofas in storage were damaged with stains, and they booked us in within a week (which is amazing availability in comparison to other companies we contacted). The engineer arrived early and looked over the sofas and just got on with the job in hand. Our sofas now look brand new. Highly recommend Carpet Bright!!
7. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for your fantastic review and continued trust in Carpet Bright UK! We're delighted to hear we could help restore your sofas and that you were happy with our quick availability and efficient service. It's always a pleasure to serve returning customers like you—your recommendation means a lot to us!
Disaster averted!
Carpet Bright were amazing! My granddaughter had drawn over our cream sofas with brightly coloured marker pens. Carpet Bright managed to get all the dye out and return the sofas to their former glory. The operative was polite and knowledgeable. What a relief.
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for your wonderful feedback Lesley! We're so glad to hear that we were able to restore your cream sofas and get rid of those tough marker stains. It's great to know you were happy with the service and that the technician was polite and knowledgeable. We're relieved we could help!
This was the best carpet clean yet
This was the best carpet clean yet. Carpet Bright are always amazing, but Zac seems to have worked a miracle! We have cream carpet in the bedroom and it looked really bad from our black cat, even though I hoover it every morning. We are absolutely delighted and this means we can put off the expense of replacing the carpet.
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for the amazing review Maggie! We’re thrilled to hear Zac worked his magic and restored your carpet to its former glory. It’s great that we could help save you the cost of replacing it! We're so glad you’re happy with the results and appreciate your continued trust in Carpet Bright UK.
Great job
Zac was great, very prompt and efficient, very helpful advice and job completed to a high standard
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for your kind words! We're so glad to hear that Zac provided prompt, efficient service and that you’re happy with the high standard of work. We truly appreciate your feedback and look forward to serving you again in the future!
Super effective clean, great service, excellent outcome!
Fast, professional and helpful. Zac from CarpetBright arrived promptly for the appointment and just did our carpets in our rental home, with professional steam and water cleaning.
The admin team explained all the pricing and packages in advance and they take your number of rooms and approximate measurements (although you can always add on extras at the time).
Our carpets were so dirty that they extracted literal MUD from them, but he added the protection layer as well and the carpets have been left smelling fresh and feeling great.
All in all, super smooth and efficient and well worth the money. Can definitely recommend!
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Wow, thank you for such a fantastic review Matt! We're thrilled to hear that Zac provided a fast, professional, and effective clean, leaving your carpets fresh and revived. It's great to know our admin team made the process smooth and transparent for you as well. We truly appreciate your recommendation and look forward to serving you again in the future!
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