Cardboardboxes Anmeldelser 791

I have read the negative reviews but I can honestly say that this company did their best to help me with an urgent supply of boxes for a removal. 48 hour delivery. Five Stars well-earned in my book and great customer service.

It will be an insult to Hyenas to refer to this Company as such. They are scums of the earth and to be honest a zero rating will be consider far to good for such lowlife. There are no hope for such Company as integrity will never be part of their values which of course they do not have. Please run away if you spot these parasite in the distance as they are worst than street robbers.
(UPDATE: 04/09/24) Cardboardboxes again trying to be economical with the truth. They had ample time/opportunity to resend my order. On the 13August'24 I received a correspondence from them stating that my details have been passed on to their dispatch team for them to rectify / send replacement. Then on the 15 August'24 another correspondence stating that my order was due to delivered. When I contact them on 19August'24 requesting tracking number they sent me the same old tracking number as per the original wrong shipment. At that point I realized I was dealing with shady characters. I strongly believe that my assessment is accurate and such characters should not be allow to trade and should be highlighted as SCAMMERS. Note to date no item delivered since Cardboardboxes claim it was resend. I only received my refund because I took action via paypal.

Update following merchant's response claiming that they initiated the refund. I don't believe that for one minute. It was reviewed by PayPal and they found in my favour - that's clear from the email they sent me and from the dispute dialogue online. If this merchant cared even just a little bit, the refund would have been actioned by then much sooner.

This place is diabolical - 1 star is too much. AVOID!

I originally ordered around £56 of materials on 3rd July. On 12th July I queried where the order was. I received a stock email saying normal delivery is within 5 working days. Well they'd already messed that up.

On 15th July I chased them up again. Told them I'd read these dreadful reviews. Suddenly got told that my order would be with me in 48 hours. Order arrived on 18th July. All correct apart from the paper eco tape I'd ordered. They'd sent me plastic tape instead which costs less than half the price.

They said they didn't want me to be without tape and said they'd refund the difference. I said they should pay for return shipping and refund all the price (of the paper tape). Heard nothing, so ended up raising a Paypal claim. Still no resolution from merchant, so Paypal just refunded me the money instead on 16th August.

Just go to Davpack or other reputable suppliers instead. This place is a joke.

Looks like we've been done. 6 weeks waiting and no delivery. Company says 'refund not an option'. have reported to the police. I suggest others do the same to ensure these people are caught.

Update: Goods eventually arrived after 7 weeks, thank goodness!

Update 6/9/24: The response below is a lie! This company has no shame!
This is such a shame as the goods supplied were actually okay and we would have been a very good customer! Cannot believe people like this exist.

Update 10/9/24:
Had I been informed from the very start that the lead time was going to be 7 weeks, or had I been told this on the numerous times I called instead of being fobbed off every single time, this could all have been avoided and there would have been no panic!
Funnily enough, Emma told me I couldn't have a refund before I even requested one! I think this goes some way to tell people what most of your phonecalls are about!!

You can turn this company around if you learn to be honest and upfront with your customers. No more lies!!

There is 1 star because I cannot give less. I purchased my boxes 13 days ago. Yesterday morning I called the company to cancel the order and ask for the refund, they didn’t want to do it through the phone so they suggested me to send an email. I sent it and got an answer that the order will arrive at some point but I need wait for it and then and only then, return it for the refund. Unbelievable. Also the return price and 20% fee will apply for return and refund. What a company. I only advice to order somewhere else, they are completely useless.
They have replied now below that they cannot find me, of course you can. Order #93690, placed on July 18, 2024, don't lie to the people.

Very poor experience. Took to long to dispatch item. Very unhelpful on the phone. Trying to cancel the order as it took to long to dispatch and it's a £10 charge. (Unheard of for buying 1 box).

AVOID

This is possibly the worst company i have ever dealt with, they constantly let you down on delivery, their customer services are non existent, the only escalation point is their "MD" who never attends the office! and when asked what his email address is, the reply was... "i cannot give out his hotmail email address" it really is the most unprofessional company i have come accross.

Absolutely foul customer service.

Boxes fell well outside the advised delivery date and then were delayed again.

Customer service couldn’t have cared less

I’d ordered the single wall corrugated cardboard from their website for packaging for retail orders. Another business had recommended them and I’d in person seen the backs they had received, so thought I’d order a good amount. Looking at the website the product imagery and listing shows professional clean cuts of cardboard, however once my order arrived the state the cardboard was in was absolutely SHOCKING. Clearly faulty from their suppliers. On each side they had been cut with a blunt blade, ripped, torn, pieces peeling off, dirty marks as if they were secondhand. I was appalled but thought I’d reach out to hopefully get replacements and have the faulty items collected, worst case get a refund. Nope. The company initially agreed they weren’t as ‘clean cut as they could be’, and once I’d further expressed they were ALL like this, it was now MY responsibility and at cost to ME to return them as the items were wrongly categorised as ‘unwanted’ as per their T&C’s (which they edited by the way once they sent me the link, and their product listing ((good thing I’d screenshots prior)). The items were faulty point blank. Their customer service regarding the matter showed complete disregard for my issue (which has now delayed a massive retail order for me) and came across completely uninterested. No offer of resolution at all, just pretty much ‘you sort it’. So overall, take it that once they have your money, they don’t care. Anything shown on their website, it won’t arrive as described. I’m now taking matters up with my bank as my emails are being ignored now, and I refuse to accept these as legitimate goods as advertised. Avoid avoid avoid!

I ordered boxes shown to have imporant (generic) info on them, they cam plain and bent in two to save shipping costs (duh). Then they argue about it. REFUND NOW OR SMALL CLAIMS.

Still no delivery after 2 weeks an absolute joke. Small businesses like myself can't afford to be scammed like this 😪 such a poor company so sad I've lost money

We now have a reply from the business which tells you all you need to know, so do read it. Every problem is because of the customer. No attempt to find a solution which suits both parties. Terms hidden in a document. They ignore email contact. Close the phone lines around the deadline for same day despatch. They obvious don't need or want repeat business, because they don't know how to build bridges.

Original review follows.
----

If I could swear on here I would. If I could leave no stars I would. I wish I had read these reviews before ordering from these horrible people. Be warned, they hide behind terms and conditions and will refuse to cancel orders, even when they have not despatched them. There is nobody to talk to except a belligerent 'customer service' person on the phone who will do nothing for you. The Managing Director is not in, apparently...

Firstly missing items. Then when I contacted them they sent out insufficient length (20% shorter than requested). Contacted them again and didn't hear back. Contacted them again and they just sent me their returns policy... Gone elsewhere instead

I wish I had read the reviews before placing my order. This company is way below today's standard and should be avoided. I placed my order on 10 May, after a week I inquired about the status, they said they would ask their dispatch team to get back to me (I doubt there is one TBH). Another week passed, no one got back to me so I inquired again. They are "sorry" to hear that my order hasn't been delivered and would ask the dispatch team to "re-send" the boxes again in case the last one was lost. Really? Ok, nevermind as long as my boxes are posted this time. Another week passed, I inquired again and asked for a tracking number if the boxes have been posted, they gave me an Evri tracking number which showed no update for another week, so I contacted them again. They said their dispatch team will call Evri to find out where my boxes are. Come on man, I have used Evri for many years and I know how the system works. I have no hesitation to rate 0 star for this company, the lies have however put them below zero into the negative territory. Shame on you, Cardboardboxes!

Shame these reviews weren't there when I ordered!

Clearly a scam company, ordered early May. Delivery quoted 5 working days, not terrible. Almost a month later, no response. Credit card reversal requested, but incredibly frustrating to deal with. AVOID.

If you have placed an order, make sure you raise with your credit card company and keep timestamps of any contact.

Avoid like the plague! Tried to cancel an order the day after placing it to be told 'we cant do this, read our Terms and conditions.' Fair enough, I should have read them before placing the order. So, after reading the T's and C's, I asked them to alter the order which I thought would be no problem. Nope..... the order is already loaded...how very convenient! I asked them for the courier and tracking details which they never provided and the order finally arrived over a week later...even though they say 5 days in the T's and C's
This is a company that seems to be well versed when it comes to quoting their T's and C's over the phone and I got the feeling that I wasn't the first and certainly not the last to fall foul of them.

DO NOT BUY FROM HERE.
I spent over £100 on cardboard boxes. The company sent boxes that were completely different size than what was advertised on the website which was obviously a problem. I then proceeded to call them, spoke to a lady on the phone who said the boxes that were advertised on the website were out of stock and that they had sent different sized boxes out, they didn’t guess to check with myself if that was alright. I have sent multiple emails asking for a refund but they don’t reply, even though it says they reply within 24hrs, total lie. Spoke to the lady multiple times, not helpful at all, seems like they don’t care about customers, very poor customer service. I regret not reading past reviews on here as a lot of them are 1* and obviously there is a reason for that. I repeat do no buy from here, please save yourself and buy elsewhere.

Package arrived promptly after purchase. Ideal for ordering single items.

5 weeks since I ordered for box’s, still hasn’t turned up, even though I had paid for a couple day shipping, obviously don’t care about their customers. Buy elsewhere.

DO NOT BUY!

I entered my moving date of 16 May in the Order Notes, as the website states this at checkout, "If your order is required for a house move please enter your Moving Date into the Order notes section to allow us to ensure a timely delivery".

However, despite calling ahead to check if the TV box would arrive in time for my move, I can now see the Evri tracking shows the item was not handed to Evri until 16 May (my moving date), so the company had no intention of 'ensuring a timely delivery'.

Yet, when I called to request a full refund, I was told they charge a £10 admin fee and the return shipping is at my expense because they do not guarantee delivery dates since that's the courier's responsibility (impossible to arrive on time when you don't give the courier the parcel until the requested arrival date). At that rate, I'd be breaking even for this delinquent company.

Not once did the company contact me to flag any delays or cancel, and after reading other reviews I think the box was only sent when it was because I called to check.

Reporting to my credit card to reverse the charge and reporting the company to Action Fraud and Trading Standards. If you've been affected, please do the same to save others from this fraudulent company.

---

As we are all human and nobody is perfect, I can accept that I misread the line in the company's response about my moving date as ‘did not’ rather than what was written, ‘did’. I take full responsibility for my actions and I have removed the line about ‘lying’ to resolve my mistakes in a reasonable and mature manner. I wish this company would do the same considering I am not the only person who has had issues and mine is minor in comparison with others.