Cardboardboxes Anmeldelser 791

I made a bespoke order of 250 units) single-walled, partitioned boxes for my small business at the end of November 2024, and was quoted 3 December as a delivery date. That date passed, as did others, and despite multiple phone calls and emails no genuine update could ever be given on when the delivery would be made. Any dates that were given were missed, without warning or explanation. It being the run-up to Christmas, I was soon left unable to make deliveries of existing orders or take any new orders. It also being a bespoke order, they refused to refund me, despite being unable to deliver the goods I had paid for in good faith.
Only after I instigated court proceedings in the middle of January did things start to move. Even at that point the eventual delivery was split with one part delivered a week later (the boxes were useless to me without the partitions).
The boxes, now I have them, are inferior to anything I have ever bought before, arrived poorly packaged and were clearly of Indian origin (which I suspect is potentially the reason for the delay).
The Trustpilot score of this company tells you everything you need to know. Do yourself a favour and shop elsewhere.
[cardboardboxes.co.uk - please don't add an explanation/excuse here that you were unable to provide at any point on the dozens of phone calls or emails that were sent over the last couple of months].

Order Number: 102965

UPDATE: I received my order today 31/1 after flurries of emails sent asking about my order and requesting for it to be cancelled. It was collected by Yodel on 30/1. I have upgraded the rating to 3 stars (I do think I am being too generous here). Definitely not the best experience - I am really disappointed being misled so many times. Buy at your own risk - be prepared to follow up consistently to ensure your order is fulfilled.

PREVIOUS FEEDBACK:
Please refrain yourself from placing any order. Trust all the reviews written here or you will end up like most customers here. The customer service will keep on misleading you with false information.

15/1 Wednesday: Placed my order. Delivery guidelines stated 3-5 working day timeframe.

20/1 Monday: Emailed them to ask if my order has been despatched and if there is a tracking number that I can monitor.

20/1 Monday: (Misleading Info #1) They replied confirming that my order will be delivered according to standard delivery timeframe (5 working days) which should be by 22/1 according to the order date. I received the tracking number from them.

24/1 Friday: Emailed them again because my tracking number never progressed since Monday 20/1 (Still 'With Sender').

24/1 Friday: (Misleading Info #2) They replied with an apology and told me to expect carrier notification in the next 48 hours.

28/1 Tuesday: Emailed them again because I did not receive any notification from the carrier as they told me before. Asked them to be transparent if they have issue to fulfill my order. My order was so simple and straightforward - 2 boxes and 2 tapes, no customisation or whatsoever needed!

28/1 Tuesday: They replied with another apology and confirmed that my order will be delivered Thursday 30/1 or Friday 31/1. I replied telling them that I am 100% sure I was given another false information since my tracking number never progressed in the past 8 days (since 20/1) yet they had the audacity to tell me it will be delivered by 31/1.

30/1 Thursday: As expected, the tracking number never progressed. 100% it will not arrive tomorrow. Will be sending them an email to cancel my order. Based on the experience so far, I am truly concerned about them not refunding my order and I will have to opt for charge back.

I placed an order (#220113) worth approximately £2,000 on 1st October 2024, with the promise that everything would be delivered by October 15th. Unfortunately, it has been an incredibly frustrating experience.

While part of my order (worth £540) was delivered on 25th October 2024, the rest remains undelivered as of January 2025. I have contacted the company multiple times, only to be met with vague excuses, false promises, or outright ignored. Their lack of communication and accountability is completely unacceptable for a purchase of this value.

I trusted the company to deliver as promised, but they have utterly failed to meet basic customer service expectations. I strongly advise others to think twice before ordering from this company, especially if you're making a large purchase.

AVOID. The order was delivered on a wrong day. The box came flatpacked and damaged. Upon opening and building the box, it is the thinnest cardboard you can imagine, 1mm thick. The box is "purpose built" for TVs up to 85". I have had to reinforce the box with a roll of packing tape for the TV to stand a chance. Tried to lift the box and the handles (which you have to pay extra for) instantly ripped the box. Paid extra for form corners and bubblewrap. the bubblewrap wasn't even enough to cover the screen one time let alone provide any functional use. If I hadn't waited until the day before moving to see all this, this would've been returned immediately. Worst £43 I've ever spent.

I placed an order in November 2024 with this company for some cardboard boxes. I was assured I would receive delivery for the 16th December. 1 month after the assured delivery date, I still don't have the boxes despite continues emails and phone calls! A terrible company!

I placed my order on 24.12.24, I have been contacting this company about my boxes and have not received any response. I would
Not recommend this company.

4 Weeks to deliver 4 boxes, waste of money as I had to find alternative boxes to ship the order. NEVER AGAIN

AVOID. Took 3 weeks to get my boxes & only did they send them after I sent an email asking for a refund. They ignored the refund request & immediately sent them out. Items missing from the order . Absolute shambles of a company & zero communication back.

- This is my reply to your comment on my review.
- There was no abuse whatsoever, only unresolved frustration, and I will explain:

1. **Order Placement**
- On 23/10, I placed an order with this company.
- The estimated lead time was 3-5 working days.

2. **Delayed Delivery**
- Two weeks passed, and my order still hadn't arrived.
- I began sending daily requests asking them to confirm if the parcel had been sent.

3. **Responses from the Company**
- I received very kind and reassuring replies stating that the parcel was on its way.
- Despite this, an additional two weeks passed without delivery.

4. **Urgent Need**
- At this point, I needed the boxes urgently for a large and important project.
- I decided to order again from a reliable supplier.

5. **Request for Refund**
- I contacted cardboardboxes.co.uk to request a refund and asked them not to deliver the boxes.
- They asked me to resend the refund request to another email address with additional details, which I promptly did.

6. **Unexpected Delivery Confirmation**
- I didn’t hear back from them until I unexpectedly received confirmation that the parcel was on its way.

7. **Parcel Delivery**
- The parcel was left outside my home despite my request for cancellation.
- I wrote to the company again, asking for the parcel to be collected and for a refund.
- They asked me to send a copy of the email in which I had requested the refund.

8. **Refund Request**
- I forwarded the email where I had requested a refund.
- I found it ridiculous that I needed to provide information they should already have.

9. **Company's Response**
- Their reply stated that my request didn’t comply with their cancellation policy:
- "Business customers do not have a cooling-off period."
- They didn’t address the fact that the parcel arrived **6 weeks late** instead of the 3-5 working days.

10. **Inspection of the Boxes**
- Today, I finally opened the boxes, as I had used boxes from another supplier for my project.
- I discovered that the boxes were of poor quality:
- The large boxes were folded in the middle, not along the proper folding lines.
- This caused a massive crease on the surface of the walls.
- The crease not only looked bad but also damaged the structural integrity of the boxes.

11. **Final Thoughts**
- In the end, I feel fortunate that I used the other supplier’s boxes.
- These boxes will be donated to my kids’ school.
- I’m sure they will find something fun to do with them.

Ordered over £150 of boxes early November.
NO delivery.
NO useful communication
NO phone line
Cancelled order after 3 weeks of no delivery.
NO refund after 3 weeks from cancelling.
Update:
Promised refund on 23rd November. Reminded them on 9th December. They confirmed refund actioned on 10th December but no money received so far on 14th December.
Update. Still no refund received on 23 Dec.
My bank is now investigating as I’ve filed a dispute.
Update 28.1.25- my bank/credit card is currently investigating the failure to refund my money. I don't think it would be helpful to identify my account at this stage because you will give the same false information you returned to us by email.

Avoid Cardboardboxes2go at all costs! My experience was a nightmare

Zero Communication: I requested a refund on Monday and got no response until they suddenly claimed my order was dispatched on the fifth day. They ignored my repeated questions about dispatch status.

Last-Minute Dispatch: They waited until the last possible moment to dispatch my order, causing chaos as I'm moving.

Useless Customer Service: Calling them is a waste of time. They dodge refund requests and refuse to help.

Unfair Terms and Conditions: Their terms are misleading and unfair. They claim a 5-working-day delivery is normal but don't guarantee it, and this isn't made clear when ordering. They charge an administration fee even if the parcel hasn't been dispatched for days. They ignored my refund request and seemed to dispatch my parcel just to make me pay more for returning it.

Delivery Failure: I paid £59, including £8 for delivery, and still haven't received my parcel after 5 working days.

This company is unreliable and dishonest. Save yourself the hassle and shop elsewhere!

The boxes I ordered are excellent and as described on the website. Good value for money. When I went to collect my order the collection point was clearly defined and I could park right outside. The staff were welcoming. The only downside was that I had to wait two weeks for them to be ready which was surprising considering they were standard boxes without print. I would buy from the company again but have to do so well in advance another time. Hence only the four stars.

Wished I had seen these reviews, I ordered on the 20th november and still nothing. I have had to put in a Paypal claim and try and get my money back.

Terrible, and I wish I had read these reviews beforehand. I had to resort to a refund via my credit card company after fruitless and evasive correspondence with this company. Only half the boxes were delivered and, when I enquired, I was told the rest had been taken to a pick up point (rubbish DPD, but that's another story). I was unable to collect them so asked for a refund and was told I'd have to wait for the order to be returned from the pick up point in due course. All fair enough, but when I chased up to find if the order had been returned, I was asked to log the return via a separate email and provide tracking details and dates, which of course I could not. When I responded to that effect, my point was not answered directly; instead I received an email telling me that 'goods need to be returned within 14 days of receipt', which was irrelevant, as the goods had not been received by me. Again I replied to that effect and this time was sent an email telling me that the goods had been delivered to me and that a refund was therefore not due. I got the impression that the company was trying to avoid taking responsibility at all costs and was not above acting dishonestly.

absolute joke of a company boxes took nearly a month to come and when they finally arrived they were the wrong size to what i ordered, i have had to raise a credit card charge back just done with their pathetic responses dont have the time to keep emailing them how can a company operate like this. Dont e

We have been waiting weeks for an order. No tracking information provided. Customer service are beyond useless. Just save yourself the hassle and avoid them at all costs!

I ordered 20 cardboard trays for £15.99 plus £8 delivery fee. Got a smashed parcel with only 10 trays. The ones I got had scuffs on them therefore completely useless for intended purpose.
Customer service reply - they need me to assemble all the trays and take pictures because the scuffs I documented seem fine to them. Also denied that I got only half the amount, claimed they need to check warehouse because it was delivered in full.

Terrible product, complete scammers. Stay away- better to buy on Amazon, even if this looks cheaper- because it won’t be. Stay away

This is the worst company I have dealt with after many years of online buying, it’s not only that the product is inferior like others have said it’s the total lack of customer service. I would not recommend this company in any circumstances. I ordered some boxes for postage and found they were too thin and would not protect my goods so called them to return as per their procedure. I was told I needed a return slip from their return department which was fine. I also asked what the weight was and the woman ( I assume the rude one in other posts) said just put down 25 kg, I though this was wrong so used scales and it was 12.5kg, so she wanted me to pay more for the return postage. After a week of not receiving the slip I was told there had been a flood in the warehouse and a slip would be emailed shortly, what a flood had to do with it I don’t know. After another week I was told it would be sent out straight away, it wasn’t I asked for manager and was told I couldn’t speak to him as he just pops in randomly from time to time. I then started a procedure through PayPal and now have my refund after sending goods back without a slip by permission of PayPal. They should be ashamed how they treat customers, it took me over 6 weeks with many fob offs to get my refund, I paid for goods return as well. Do not buy from them, the quality is poor and customer service non existent.

Scam company!!!
Ordered a box and bubble wrap, said 3-5 days. 2 weeks later still hasn’t arrived and they just lie on emails. Avoid!!!!