Cardboardboxes Anmeldelser 792

Like all manufacturers we are looking for value for money. We used Cardboardboxes for the first time late last year and will not be purchasing from them again.

The boxes we ordered had been manufactured wrong and didn't close making the boxes unusable. They had also be packed inside boxes which were too small and the manufacturer had bent all the boxes to squash them in!

So beware, terrible product, terrible customer services who don't understand the sales of goods act.

Do not use this company. I tried to cancel an unsent order and they tried to charge me £15 restocking fee on an order worth £17. I reluctantly decided to go ahead with the order and it was taking so long to dispatch that I contacted them and was ignored. I opened a case with PayPal and was refunded fully instantly. Avoid like the plague.

I ordered some used boxes for my house move - and they said that they would arrive within 5 working days, BUT, they arrived after 3 working weeks.

I had to spend extra money as I had to buy boxes from another company.

I will never buy from them again. Very disappointed customer here.

I panicked because I placed my order so close to the day of moving, but they kept they promise so the boxes were delivered just one time! What a relief! Thank you so much

As many others have experienced, this company really needs to give up selling and look at some other options. I buy boxes and packing supplies regularly for my business from another online company and lately a customer wanted a smaller quantity of products in each box for resale and our regular supplier didn't have this size available so I looked around and found what I needed at Cardboard Boxes, so I ordered them. 2 weeks later and still no delivery so I called and they apologised and said they would ship right away. Another week and nothing and same again, "sorry we will ship right away, we don't know what's happened". This went on until eventually 7 weeks after placing the order it was despatched. I thought it was very poor that they were not proactive at all but the size was what we needed so I decided to give them another chance as we all can have a bad day. Well how wrong was I, it seems this company have a bad day, every day. Another order placed and we had to chase this one as well and it took over 3 weeks for it to be despatched but this was after many phone calls where they promised to speak to the warehouse to despatch it and emails of which none were replied too, so I would definitely say if you get your order in a reasonable time, you are very much in the minority. Best advice is to use another company not within this group to place your order with. We wont be using them again!

I was very worried reading the poor reviews here - I postponed the purchase like 2 weeks because of that. The problem is that I couldn't find anywhere else the exact boxes dimensions I needed - apart from the cardboardboxes.co.uk

I took the risk and ordered the three boxes I needed. Around £80 in total. I paid with PayPal using a credit card - as I was worried ( you can always get your money back easily, if you have used a credit card plus PayPal offers some protection :-)

I paid the extra £10 for next day delivery - mainly because of the negative reviews.

Order placed and now waiting....
They do not even send an email, to aknowldege the order. This was a bad sign. I printed as PDF the final page with my order number. It was the only proof I had.

Next day, around noon, Yodel on the door. Boxes have arrived. Very nicely packed. All as expected.

Do not use this company! I made a £250 order on 11th September. Despite company saying they had sent boxes, they did not arrive and they could not give any information. When they finally admitted that the boxes had not been sent and agreed a refund, it was 10.10. It is now December and I am still waiting for the refund. They don't give any advice or help over the phone but just tell customers to email. The emails go months without any reply and if they do reply it is dishonest.

They know why and my advice is, you just avoid them!
Honestly, don't waste your time and money!
They lost us business!

Cant say anymore due to ongoing action against them.

I would give a zero if I could. I cancel my order within hours on a Saturday as I had placed it by mistake. The item cost £3.50 plus £8.50 for delivery. They told me they could cancel it as it hadn't been dispatched but that they would charge me £10 for the inconvenience. Do I need to add anything else? Stay away from these people. Now they are saying that individuals are exempt but at no point in the process I was told that. This information was provided after leaving the review. I would be happy to edit this review if I can get a refund. My orden nr is 86882 and of course I'm an individual, I had ordered ONE box, how could you assume I was a business and intending to charge me £10 for
cancellation?

We ordered a large number of boxes for a very specific commercial service we were providing based on a short season. We were told 2 week delivery and they missed that date straight away. After many emails and phone calls, we finally received a partial order after 12 weeks, to late for the season for which they had been ordered. Total waste of money. Now refusing to refund us for the items they didn't bother to send. Utterly disgraceful.

Ordered a small quantity of wreath boxes to send to Canada in the 24th of Nov 2023 and still have not received them.
Spoke to company on Tuesday 5th of Dec promised I would receive by Thursday 7th
No delivery received
Rang again to be told Sat/Mon
No use to me now whatsoever.
Asked for refund told me to email them.
I now wished I had checked this company before purchasing
Do not order from this useless company.

Claimed to have sent my order but the courier hadn’t even received it. I asked the company to cancel my order and I replaced by ordering from another company. Almost 3 weeks later and they’ve sent my order, even though id cancelled / replaced and the only response they could find was to send me a link to their returns policy. They now want me to cover the cost of the return and incur a 20% restocking fee. Being a small business I rely on good service and for companies to stick to their delivery timescales or at the very least, be honest when questioned about any delays. This company instead decided to lie, ignore me and waste my time and money, which when running a very small business I can’t afford to do.

tried to give the benefit of the doubt
Had two orders and the first one never showed up until it was chased and then was received the next day. Tried using them again and once again didn't receive for two weeks (after chasing) - no number to call either and no responses to emails. Then received the order with 80 boxes missing. Won't be using again

Having only just read these reviews, I'm quite surprised about such a bad overall rating.

I had a strange gut feeling as the website isn't the most consumer friendly, but my TV removal box arrived within 5 working days, really thick and good quality, although the package only comes with less than 1m of bubble wrap (says 500mm on the website, I thought it said 500cm, so my fault), which is hardly enough for wrapping a 55" TV.

I emailed them as I didn't receive a tracking number when my order was processed, and they got back to me the morning after, so can't complain about their customer services either.

This is the worst company I have ever had the misfortune of using. I wish I had read the reviews before ordering with them. Please also read the reviews for CardboardBoxes2Go.

Ok, now it is my time to write a review - on positive note - order came within 5 working days, THANKS GOD as my move fully depends on them, on the negative side - I received SECOND HAND ASDA BOXES in a very poor condition, boxes falling apart - they have been used and the quality is not there. I could have get to ASDA and get it myself for free. I received 10 small new boxes new, 1 roll of tabe plus was promised packing material, which came in as 1-2 meters of it in USED CONDITION (ordered x 5M roll of bubble wrap (500mm width)) and 10 big used ASDA boxes, paid £33 for it, I guess that is how people make money - sell things they get for free! Outrageous! It has never been said I would get used boxes and this is very dissapointing! Would not recommend using this company again!

The company haven't contacted me even though they asked Trust Pilot for my details to resolve the issue following a previous review. Details provided and not heard from them. A reasonable time has passed so I am taking this to the ombudsman. Will provide updates.

I have ordered my boxes on the 27th of September and received them on the 4th of October.
I was worried only because I couldn't track where is my order. Otherwise I'm happy 😊

I ordered a pack of ten boxes in March which duly arrived. No problem so far. Wanting to order more of the same size and being unable to find them on the website I emailed for help. I had a reply giving me the weblink to find them again. I placed my order on 5th September, which arrived on the 9th. Not needing the new boxes immediately, I did not open the package until a few days ago to discover that the boxes are a totally different size. I emailed the company who replied:
“We are very sorry to hear that you have a problem with your order. We do attempt to rectify any problems where possible. Please could you kindly clarify the following information to enable me to investigate this matter further: Your order number. Date items received. Description of Item/s expected & Item/s received. Supporting photographs would be helpful. We look forward to hearing from you”.
I replied with all the requested information, to get minutes later:
“We are very sorry to hear that you have a problem with your order number 83462 We do attempt to rectify any problem wherever possible .However, we do expect parcels to be checked upon receipt & for us to be advised of any shortages within 3 days as stated on our Despatch Note which accompanies your delivery (please also refer to our Terms & Conditions) and so we are unable to progress your query in this instance.”

Placed an order with this company on 12/9/23 - then I read the reviews - I know I should have done this before ordering but lesson learned!
After reading the horrendous reviews I immediately cancelled my order using the email provided on their website and requested a refund minus the £10 administration fee - which is pure extortion! I received an email on 18/9/23 saying my refund was being processed and would be with me shortly. It is now 2/10/23 and I still haven’t received my refund. I have sent 3 further emails with no response. Do not touch this company with a barge pole!