I would never recommend Carbar to anyone. The experience has been incredibly frustrating from start to finish. They are very quick to take your money, but when it comes to actually deliveri... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The whole process from initial contact to car hire was incredibly easy with great team members. I expected the process to be cumbersome - akin to borrowing your dad’s car as a teenager!! The hig... Se mere
Virksomheden har svaret
Wow! What a refreshing experience dealing with SJ at Carbar in Nunawading, Victoria. Not your typical car salesman. Was friendly with open conversation when he was demonstrating the car to us and e... Se mere
Virksomheden har svaret
Experience was effortless. Approval - Fast, communication was great. Vehicle Handover/Pickup - Super efficient, fast, friendly on time no delays. I would highly recommend and I have recommended to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
carbar helps you to get a car on your terms, in a way that best suits your needs today. In just a few clicks, you can sell, subscribe or buy a car online at your convenience. Fancy seeing the car and driving it away. Simply book a viewing online and visit us in Brisbane, Melbourne or Sydney. Sell, subscribe and buy at http://www.carbar.com.au
Kontaktoplysninger
15 Walkers Street, 3131, Nunawading, Australien
- 1300 620 685
- reviews@carbar.com.au
- carbar.com.au
4,4
Fremragende
208 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Product
I was a bit unsure of Carbar given the large amount of negative reviews. My experience was great. Anthony was fantastic in communicating and the staff in the office (Bianca) were great also.
I urge people to refrain from giving negative reviews if you do not fully understand how the service works. Yes the upfront fees are costly in comparison to traditional car rental, however the service carbar are offering is different and i feel its priced well.
Id like to see them offer an additional service similar to whats on offer in the UK where every 6 months you can have a brand new car.
14. april 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you Jay! We're thrilled to receive your review and have passed your feedback on to the team. Drive safe, Kieron from Carbar
Good idea saves all hassle of company…
Good idea saves all hassle of company car options - all looked after by Carbar.
19. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you for kind review Glenn. We're glad you're enjoying your car and all the services that come with subscription. Drive safe, Kieron from Carbar
Great!!!!
Great!!!! Excellent customer service.....friendly staff..
19. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thanks B M Fahim! We're thrilled to receive that feedback. We hope you’re enjoying your car and all the services that come with subscription. Drive safe, Kieron from Carbar
Still happy with the services the…
Still happy with the services the provide for carbar services. Never disappointment with them. Always there to answer and concerns or questions you have. Friendly staff. They are loyal to their customers. keep up the good work!
19. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
We’re so pleased to hear you’re happy and we’re very proud of our team to receive this feedback. We’re all working really hard to provide the best service we can. Thank you and drive safe, Kieron from Carbar
Took so long to organise a car
Took so long to organise a car, even though they were taking payments and I still haven't received a car yet. It's been over 2 months
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Hi Kjo, we're sorry to hear about your experience and wait time for your vehicle. This is certainly not how we like to operate and we've tried to call you get some more feedback so we can improve the experience. Thanks, Kieron from Carbar.
Excellent service and highly recommend Carbar
We’ve had our car subscription with Carbar for over 6 months and have been very happy with the customer service, and how simple the process was.
Dave at the Melbourne office was wonderful at helping us find the perfect car to suit our family. Highly recommend Carbar to everyone I know!
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you Jodie, we’re so happy to hear this feedback. Dave was over the moon! We hope you’re enjoying your car and all the services that come with subscription. Thanks again and drive safe, Kieron from Carbar
Customer service needs improvement
This is my second year using carbar and the customer service has become non existent. You message them using their website and it never gets answered at all.
It is a good concept which is the reason I am still using it but customer service needs to up its game. I would also suggest that loyalty should be rewarded..
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Hi Paul, sorry to hear you haven’t had a good experience. Your feedback is important and we understand the team has been in touch. Please feel free to contact us if there's anything else we can do. Thanks, Kieron from Carbar.
Very friendly and helpful staff
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thanks Deigo! We’re so happy to receive that feedback. We hope you’re enjoying your car and all our services should you need them. Drive safe, Kieron from Carbar
I haven’t been charged
I haven’t been charged even though receiving letter outlining I would. Also no answer to email
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you for letting us know Andrea. We understand the team has been in touch. Drive safe, Kieron from Carbar
Delivery dates on website are false. Customer service poor.
Took them weeks to respond after I had made the payment. Their website dates are false as they told me they can't fulfil to the timescales. (I was after a car in 3 weeks time) ended up asking for a refund.
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you for the review James and we’re sorry it took so long to get back to you. Drive safe, Kieron from Carbar.
Variety To Choose From
Your selection of cars is great however I didn’t get the car I requested. Customer service were very helpful along the way.
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you for the review Aaron and apologies for not being able to give you the car requested. We hope you’re enjoying the car you have now. Drive safe, Kieron from Carbar
Convenient, Stress Free & Excellent Customer Service
It was the easiest and stress free experience. Really loved the friendly customer service, they were always helpful, prompt and if unable to assist they would follow up with a call. The whole experience was convenient and given me peace of mind knowing cars looked after and I’m looked after. Thank you! Will be back again
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thanks Lilly! We’re thrilled to receive this feedback and it's great to hear you’re enjoying your car subscription. Drive safe, Kieron from Carbar
I have cassie as my lady l deal with…
I have cassie as my lady l deal with and she is great
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thanks Trevor and we think she’s great too! We hope you’re enjoying your car and the peace of mind you have with subscription. Thanks again and drive safe, Kieron from Carbar
Love this platform and it’s Range
Love this platform and it’s Circular nature to ownership! Thoroughly enjoying the service
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
We’re so pleased to hear Darren and thank you for your positive feedback. Please feel free to reach out to the team if you need anything further. Drive safe, Kieron from Carbar
I've had a great experience with…
I've had a great experience with Carbar, I couldn't recommend this service enough. All the staff are amazing
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you Ruth! We’re so pleased to hear you’re happy and have passed the feedback on to the team. Thank you and drive safe, Kieron from Carbar
Initially I had trouble contacting your…
Initially I had trouble contacting your office leaving messages and then not being replied too.
The system is excellent but the mileage has to be addressed fairly.
I am very happy with the Vehicle and service given to me.
Regards
Haydn
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you for the positive rating and feedback Haydn! Someone will be in touch to discuss a solution on your mileage concerns. Drive safe, Kieron from Carbar
started well but did not last.
Service was great until our subscription was approved then I heard nothing back, I had to check in and follow up with them. We were not kept in the loop at all along the way, I would have expected some updates and information on where my order was in the process, not very professional, felt like they had my money and now I was chasing them. When we eventually got the order the car was a different one than the one I ordered. I was not informed of the change and was not allowed to be part of that decision making process. I have since emailed them asking them follow up questions - I have has no response back from them. Their online system also does not work along with their phone app - I will be cancelling my subscription as soon as the 3 month period is up. I would recommend a different service if you are looking at a car subscription.
16. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you for the review Dylan and we’re sorry it took so long to get back to you. Your feedback is really important and we’ve tried calling you to discuss how we can improve our service in future. Thanks, Kieron from Carbar.
1 point for the concept!
1 point for the concept, which is great, and 1 point for the car, which I love to drive, but that is all.
The customer service experience was very poor, and almost my worst to date for a service with this kind of value. The value of my individual custom could be more than $12,000 per annum, yet your team were condescending and unable to answer basic questions, including an ETA for the vehicle delivery despite it being already in stock, or the registration plate details so I could set up a toll account. At pick up, the lack of a mutually agreed condition report is also highly concerning.
13. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you for your feedback John and we’re sorry to hear you didn't have a great experience. Your feedback is really important and we’ve tried calling you to discuss how we can improve our service in future. Safe driving, Kieron from Carbar.
Purchased a 1 year old car as we are in…
Purchased a 1 year old car as we are in the country, Arrive to pick it up to find about 30 stonechips in the bonnet which were not mentioned plus 3 very obvious dents in the panels which the dealer claimed he never saw. Lying and Misleading People!!!
13. marts 2020
Uopfordret anmeldelse
Billing method is not consistent
Billing method is not consistent. Car is fine.
12. marts 2020
Uopfordret anmeldelse
Besvarelse fra carbar
Thank you for your feedback San. We understand the team as been in touch and we hope everything is ok now. Drive safe, Kieron from Carbar
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.