CARAT* London Anmeldelser 369

My order was stolen/lost my the DHL driver and I contacted both DHL and Carat London right away to report the issue. DHL have accepted liability however Carat London are yet to send me out a replacement! The customer service has been appalling and my emails are being ignored. I called the shop which was useless and no one would even point me in the right direction of someone that could help. Looks like I have lost over £100 so not only is the DHL driver a theft so is this company.

I have ordered from this company twice now, and both times their customer service team has been extremely helpful. They really go above and beyond to help and are so kind about it! I ordered the Calluna necklace and then the bracelet and both are equally gorgeous and arrived very quickly. Leanne in particular was lovely and was able to help me receive the bracelet I had ordered in time for an event.

I ordered a Sapphire Pendant and white gold chain for my daughter’s 21st birthday which was going to be whilst we were on holiday in two weeks time. I messaged customer services to enquire if the items were in stock and if they’d be delivered before our holiday. Leanne advised me that the items were in stock and to contact her after placing the order so as she could ensure it was delivered in time. I did this and she replied that it had been despatched. I received frequent updates on the status of the order and delivery. The sapphire pendant is lovely and my daughter loves it. I would definitely order from Carat London again as I couldn’t fault my experience with them.

First class service and amazing customer care. Placed an order on Friday and it was delivered today for my mum’s 90th birthday. The bracelet is beautiful.
Thank you so much Leanne.

Rapid delivery service
Amazing customer service
Great products wouldn't want to shop anywhere else

I bought a pair of earrings for my wife’s birthday and I emailed Carat’s Customer Service to see if they could be delivered in time for her. A lovely, helpful lady called Leanne got back to me letting me know she’s posted them the same day as my order so they would get to me in time. She was very helpful and would recommend them to anyone. Thank you Leanne.

Worst service ever! Not only does the customer have to cover the costs of returning the item (+ any applicable duties), but they also refuse to accept the package back, completely ignoring customer support requests. My experience ended up with me wasting €321 on a bracelet that didn't fit me, and an additional €120 trying to return the item. It's just a scam, don't bother wasting your time and money.

Lovely products but sadly the returns process is a little shocking.

Returns is at your expense plus they deduct the delivery charges off your return.
Lesson learnt the hard way, suffice it to say that I won't be ordering from them again

Found some earrings for my wedding with less than two weeks to go. I wanted to make sure they’d arrive in time so I emailed Carat London, they responded within 20 minutes and got my order shipped within the next 5 minutes. It’s such a relief and I can’t thank Leanne enough. Great company with great customer service!

Avoid this company like the plague

Did not receive my order and
Company will not refund my money

Non existent company service

I want my money back !!!!!!!

Having ordered my earings via Ebay I requested if the earings could be sent to me urgently as i purchased them for my wife on our 66th anniversary.
I got an immediate reply from Leanne customer services who looked after me from start to delivery. My wife was very happy with these pretty earings.
Thank you Carat.

Very helpful customer service!

I lost my original Carat* London ring a couple of months ago and the team at Carat* has been a complete dream. My ring is no longer on their website or in their stores but they were able to re-create my ring without changing me an arm and a leg. I cannot thank Leanne enough for all of her help. I recomend Carat* London to everyone who is looking for a special piece of jewellery.

I ordered the Briar earrings and Quentin bracelet in white gold plated for my upcoming wedding. Leanne in customer service was superb, ensuring my delivery arrived in time - I can’t thank her and Carat enough for a great service and beautiful products.

Having placed an order with Carat for 2 items I noticed the standard delivery time was outside the time that we wanted for a special birthday present.
After contacting customer service Leanne immediately arranged a next day delivery with DHL. Top service.

I had left my order very late and was worried it wouldn’t arrive in time for my anniversary. Thankfully Leanne was amazing, replying to my email straight away and shipping the necklace immediately. It arrived 2 days after I’d ordered it with a hand written note, nicely wrapped and looked brilliant. The customer service and product quality were impeccable.

Gorgeous pair of earrings. One of the earrings broke after a couple of wears, possibly due to them being very delicate. When I raised this with Carat they replaced the pair of earrings with no problem or additional cost. Leanne the customer service advisor was extremely helpful and polite. Thank you so much. Will definitely be back!

Amazing service! Quick delivery, brilliant customer service everytime!

Delighted with the Service
Leanne was particularly fab, I ordered a gift and the delivery online would have meant it would pass the date I needed it for. Leanne found a way to deliver the goods using priority delivery and I received it the day before I needed it! Couldn't be more happier!

I ordered a pair of earrings a gift. I was worried they wouldnt arrive in time and contacted Carat London to see if they could estimate delivery time. They decided to put my order in express and I received this the next day. The product itself was beautiful and the gift went down a treat! Would recommend!