Horrible doesn’t even begin to describe this company. Orders go unfulfilled for months, emails are auto responded to and not answered if they do answer it’s with ZERO information pertaining to the spe... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We waited two months for the first half of our order and four months for the remainder. One of the shirts came unraveled at the hem as soon as it was washed the first time. We received incorrectly siz... Se mere
My daughter had the opportunity to participate in the first Capelli Nations Cup 5v5 tournament and I cannot say enough about what a great experience it was. The tournament was well organized and the e... Se mere
Virksomheden har svaret
Had to pay shipping twice as the sight would not allow me to put both items in the cart. Made several attempts. Would have gone to another company but my Godson requested items from your company for h... Se mere
Virksomhedsoplysninger
Om capellisport.com
Skrevet af virksomheden
Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
Kontaktoplysninger
2,5
Under middel
1 t anmeldelser
Har besvaret 89 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Length of time to order
Length of time to order - ship - and deliver is extremely long process.
Still don’t have package as typing this review.
9. september 2025
Besvarelse fra capellisport.com
hi Jason, We apologize for the extended time it has taken for your order. It was delivered on September 15, and we appreciate your patience throughout the process.
Customer Service Email Only :(
The "a la carte" order process is challenging, almost impossible. And since you have to wait 2-3 business days for an email response, troubleshooting is nearly impossible. When uniform needs are often of a time-sensitive nature, this delay is costly & can prevent kids from being able to play. It's a baffling business model for a company that outfits competitive clubs and offers retail. If we had any other option, even if it were twice as much money, I would opt in.
Perhaps during predictably busy periods (new season, holidays), they could hire more staff to respond within 24 hrs, or call customers to avoid extended & time-consuming email exchanges, or provide an actual chat/phone option.
Errors happen & that's reasonable. Not having a way to address those errors in prompt and resolute manner is completely unreasonable.
9. september 2025
Besvarelse fra capellisport.com
Hi Amanda,We sincerely apologize for the frustration you’ve experienced with our order process and response times. We understand how time-sensitive uniform needs are, and we appreciate your feedback regarding ways we could improve communication and support.
Your concerns have been shared with our team to help us better serve our customers, especially during busy periods. We truly value your patience and understanding as we work to improve our processes.
Do Not Buy from This Company!
Do Not Buy from This Company!
My experience with this company has been completely disappointing. I placed an order 7 weeks ago and never received my package. To make matters worse, their customer service is terrible: they don’t respond, provide no information, and have no communication with customers.
It is clear that they are very irresponsible and unreliable. I do not recommend doing business with this company under any circumstances. Avoid buying here if you don’t want to go through the same
5. september 2025
Uopfordret anmeldelse
Besvarelse fra capellisport.com
Hi ,We’re sorry, but we don’t have information about this order from this review. Please reach out to our customer service team directly with your order details so they can assist you.
Great Customer Service
Little problem with package but Capelli Customer Service fixed it within minutes.
Great product. Highly recommend
Ovid Cusu
10. september 2025
Besvarelse fra capellisport.com
Hi Ovid, We understand your concern. I’ve checked on this, and I can confirm that your order has been delivered to the correct address. If you still have any issues, please reach out to our customer service team at customerservice@capellisport.com so we can assist you further.
I have ordered my items on 9/29
I have ordered my items on 9/29, and the order was supposed to be delivered within 7-10 business days, however, it looks like they will be delivered on 10/13.
5. september 2025
Besvarelse fra capellisport.com
Hi Ranko, thank you for your message. We’re glad to see that your order was delivered on 10/11. Please note it was shipped on time on 9/05, but it seems there may have been a delay on the shipping company’s side. We appreciate your patience and understanding, and we hope you enjoy your items!
Capelli is terrible
Too lately the shipping we pay for shipping.
Is more better Official Sport too fast 🏃♂️
Because we pay too
5. september 2025
Besvarelse fra capellisport.com
H Nereo, thank you for reaching out. We’re happy to confirm that your order was delivered on 10/10. It was shipped on time on 9/05, but it looks like there may have been a delay with the shipping company. We truly appreciate your patience and hope you enjoy your items!
We still do not have our order.
5. september 2025
Besvarelse fra capellisport.com
Hi, thank you for reaching out. We’re glad to see that your order was delivered on 9/10. Please let us know if there are any issues with your items, and we’ll be happy to assist!
Besvarelse fra capellisport.com
Hi Theodore ! Thank you so much for your review. We’re delighted to hear everything was wonderful!
I am writing to express my deep…
I am writing to express my deep dissatisfaction with the delay in the delivery of my order No. 1457019, which was placed on July 15, 2025, and is now September 9. The uniform has still not been shipped. As you can see from the attached screenshots, UPS still does not have the uniform in its possession.
I am especially upset because the soccer season has already begun, and my son has had to train and play in uniforms borrowed from other children. This has caused him embarrassment and discomfort, as he is the only one without the proper uniform due to your company's extreme delays and incompetence.
9. september 2025
Uopfordret anmeldelse
Besvarelse fra capellisport.com
Hi Sohay ,We sincerely apologize for the delay and the inconvenience this has caused. Your order 1457019 is on the way and will be delivered soon. Thank you for your patience and understanding.
Sent the wrong sized items and refuse…
Sent the wrong sized items and refuse to replace them. Then sent an email saying they consider this matter closed.
8. september 2025
Uopfordret anmeldelse
Besvarelse fra capellisport.com
Hi Dominic, Thank you for your message. To ensure the correct size is received, please follow the size chart provided on our website. We’ll be happy to assist with any exchanges or returns as long as our return policy, shared by our customer service team, is followed.
We appreciate your understanding and look forward to helping you get the right items.
Never order from this company
Ordered in July just 1 top and joggers was advised delivery date was Sept 3rd its been in quality check for 4 weeks now, customer service does not get back to you when they do its not helpful i would never NEVER use this company again waste of time
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra capellisport.com
Hi David,
Sorry for the disconnect, but it looks like the order number you’re referencing was not generated by our system. Could you please forward us the email you received from Capelli Sport (including the order number) to Customerservice@capellisport.com so we can look into this further?
1-star rating for 49% of their reviews
Like the many other reviews, our soccer club uses Capelli for uniforms and the experience has been poor in terms of the following:
1. Shipping...takes far too long.
2. Order status...no change after 5 weeks.
3. Customer Service...not helpful and can only be reached by email.
4. Quality...my daughter's backpack did not make it through 1 season before falling apart.
5. Pricing...pricing is more expensive than other brands.
The two-part question most of us are asking is how is this company still in business and why are we being forced to order from a company that has a 1-star rating for 49% of reviews?
8. september 2025
Uopfordret anmeldelse
Besvarelse fra capellisport.com
Hi George ,Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had. We understand your frustration regarding shipping times, order updates, and product quality.
Regarding your order, it is expected to be delivered by the end of this week. We truly appreciate your patience and understanding and hope this helps improve your experience.
Soccer kit delayed over 4 weeks into season
Soccer kit is so delayed. We’re 4 weeks into the season and our team can’t wear their uniforms (some players have them - not all).
2. september 2025
Besvarelse fra capellisport.com
Hi,We’re very sorry for the delay and understand how frustrating this must be for your team. We’re glad to see that your order has now been delivered, and we hope your players can start enjoying their uniforms soon.
Thank you for your patience and understanding!
Besvarelse fra capellisport.com
Hi Cynthia ,Thank you for your message. As advised by our customer service team , It looks like the shorts you received were due to ordering a different style than intended. You are always welcome to place a new order for the correct style at any time, and we’ll be happy to assist if needed.
We appreciate your understanding!
Good service and tracking alearts
2. september 2025
Besvarelse fra capellisport.com
Hi Liam! Thank you for your feedback. We’re glad you appreciated our service and tracking alerts!
EXTREMELY POOR CUSTOMER SERVICE!!!
EXTREMELY POOR CUSTOMER SERVICE!!!! I order my son's uniform in June. It is now September and it still has not shipped. I have reached out 3 times and I keep getting the same generic response. On Sept 3rd they send me an email that said my package should arrive on July 8th!!! That was 2 months ago!! If it were not required for my kids sports I would NEVER buy from this company again!!!!!
5. september 2025
Uopfordret anmeldelse
Besvarelse fra capellisport.com
Hi Nicole, We’re very sorry for the delay and understand how frustrating this must be for your team. We’re glad to see that your order has now been delivered.
Thank you for your patience and understanding!
Said it was in stock and took over 9…
Said it was in stock and took over 9 days to leave facility for shipping. Going to be 14 days to receive a small order midseason.
30. august 2025
Besvarelse fra capellisport.com
Hi Erik ,We’re sorry for the delay and understand your frustration. We appreciate your patience, especially during this busy midseason period.
Bad Customer Service and very late shipping
My order has not been shipped. I ordered on 8/17, and it is now 9/4 with no shipping and no help from anyone. I will never order from Capelli again.
30. august 2025
Besvarelse fra capellisport.com
Hi Mark, We’re glad to see that your order has been delivered successfully. We hope you enjoy your items and appreciate your patience throughout the process.
This company has awful processing…
This company has awful processing period. Orders take forever to get out, I’ve had multiple instances where after waiting months for something, it finally arrives only to find that it was fulfilled incorrect and have to start the process all over.
This time I ordered what I’d get same day from any other service only for it to be over 15 days and the shipment still says “waiting for details”.
29. august 2025
Besvarelse fra capellisport.com
H Alex , We're glad to confirm that your order was delivered . We hope you enjoy your items and appreciate your patience.
Besvarelse fra capellisport.com
Hi Jenny! Thank you for your review. We’re glad your order arrived quickly and as expected!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.