capellisport.com Anmeldelser 1.228

Negative stars would be more appropriate. Placed our order on June 25th, with an expected ship date 4-5 weeks after order placement. Today is Sept. 19th (almost 3 months later) and the order still has not shipped and there is no update. We are new to the club so we literally have no team kit for our keeper. I have reached out to customer service numerous times via email as this is the only way to contact them and receive generic responses about delays and they are sorry but thankful for my patience. At this point just send the socks and shorts that do not need to be customized.

I really like what I order but what I don't like it's the Capelli take too much time to respond on what I need to do of changing my address and the other thing that I didn't like it it's that they told me my package is going to come two days after of what I expecting but it comes just a day later but it was too much stress waiting for my package

It seems to take forever for items purchased to be shipped. For the second time now, we order an item and roughly 10 days later we get notified it’s being shipped. Why that long? The items ordered weren’t personalized items, they were just goalie shirts and shorts.

This is absolutely the worst customer service I have EVER experienced. We had to order here for our team jerseys. It has taken over 3.5 months to get my order to me yet I was charged immediately for my order. Then as an apology the company refunded 25% off the jersey and shorts only which is such a small amount. Additionally, the only way you can communicate with them is through email and ever email sounds like it was answered by a chat bot. Unfortunately I am still waiting for my order. I would recommend to avoid ordering from this company at all costs.

The website is good. When I did feel the need to inquire about when my non-customized product would be shipped, I did get a kind and favorable response. I don’t like to nudge but it seems like the nudge worked to move things along. The informed tracking info was great. Hopefully the customized products will be shipped soon as they take up to 5 weeks :-(
The products themselves are of good quality.

Had to write multiple times to get my shipment going. Ordered on 9/5 and to this day - have not received my shipment 9/18.

Same complaint as everyone else. The delay in shipment and the generic response when you email them is ridiculous. They have now sent me three different emails saying my shipment is on the way however the tracking number just keeps saying that UPS does not have possession of the items. This is going to be the third weekend my daughter doesn't have her team uniform. I don't understand a company that gives an order deadline in July, a promise to have it by August 25th and only ships half a teams uniform?!? The whole team needs it to play and feel a part of it. Why would you think sending parts of orders would be ok? Plus you still have not shipped everyone else's well past YOUR "promised" date. Warn your organization that this is not the company to order from. Least they can do is over night it at their expense so my kids can wear their uniforms this weekend that I paid a lot of money for them to have.

Customer Service was very helpful
Thank you for making my order right !

The quality is excellent
Recommended

I would give 0 stars if I could. Customer service is absolutely horrendous. Spent almost $1,000.00 on soccer uniform and gear. I ordered it as soon as the link became available on June 1st and was guaranteed delivery by August 1st. August 1st came and no gear. Our team actually had to play a Capelli sponsored tournament with out their new gear. We got a partial order late August the quality is terrible the iron on decals they use were peeling up on the edges out of the packaging.It is now September 17th and I am still waiting on the rest of my order and all Capelli keeps saying is sorry we’ll get an update with in 3-4 day for you. Meanwhile other teammates ordered weeks or over a month later and received their gear with in 2-3 weeks. It is ridiculous to wait going on 4 months for your terrible quality uniforms and gear to come in. 0 stars

Great products with an amazing options.

This order, for one singular shirt, took a week to get processed, then it has been in shipping hell for the past week and a half and has yet to arrive.

I am still awaiting the delivery of my order. How can I rate?

This order was placed on September 4, 2025 - how is this "still within our standard processing time".

From your website:

HOW LONG WILL MY ORDER TAKE TO BE SHIPPED?
Our standard shipping time is 1 to 3 business days, meaning you'll receive your order within 3 to 7 business days.

Love the quick service and responses. My order was wrong and you guys were very responsive and quick to fix it!

Your customer service strategy is terrible. You don’t offer a real number to call to check on orders and a 5 week processing time is absolutely terrible compared to other companies in the industry. The only reason people order through you all is because organizations force us to. Please get it together, you all are terrible.

I finally get the Jersey order over 6 weeks later and they got the Jersey number wrong. The request to change the number was submitted the day it was ordered and they confirmed it would be updated but I guess that was a lie just like the 5 week shipping max. There’s not enough time to exchange it. Terrible terrible company

2 Jerseys and almost
10 days to the product and plus shipping, I think Amazon would be better next time

Overall I’m pretty disappointed with the platform and the speed of delivery for my daughter’s kit. The kit came after 3 months. She missed her first game in uniform. A discount on upcoming purchases and a minimal discount on my overall order which I had already placed was refunded. I would not be disappointed if our club moved to another company in the future. The experience for several parents was awful.

With the cost of shipping, I expected a quicker delivery.

Shipment showed up months late, customer service is automated and not a real person, very difficult to work with.