CanaDream RV - Halifax Anmeldelser 

The team at the Halifax office was so helpful and friendly. They took the necessary time with all customers while making a comfortable space to wait our turn. The Deluxe Campervan was in perfect shape and well appointed. We felt taken care of from beginning to end.

Booking an rv is easy with Canadream. From experience we know their prices are competitive. This was our 3rd trip with them in 5 years. Although Rv’s are never old it is good to check everything thoroughly. The website of canadream is very extensive which also mean you sometimes overlook things like Northern Surcharge. So make sure you study every bit! Customerservice is quick amd friendly.

We hired the RV for 4-weeks of travel.
The RV was new, the Staff were knowledgeable & helpful. All documentation was clear and easy to follow.
Why not 5-stars? Started the trip with a 1/4 tank of gas! Felt “knickel & dimed” with all the extra charges and fee options.

Our motorhome was easy to use and no issues on the road. We had an absolute best time and this was our first motor home experience!
Staff were helpful and lovely.

The pick up was quite efficient. The RV was properly provisioned and very clean. It was equipped with everything we needed for an enjoyable trip.

Staff was very courteous and helpful. Great to work with. Thank you

Our fifth booking with Canadream, so they must be doing it right for us. We booked online, but optimized our booking via email.
The pickup and return processes were handled swiftly and pleasantly. The staff were pleasant an efficient and gave us belief that they were really concerned that we should be able to make the most of our journey.

The SVC is just the right size for us: the slide-out bedding area gives a large comfortable bed without having to climb up into the overcab or climb over each other.

It's good to be able to complete the safety video in advance, as we like to be on the road as soon as we can.

Very nice staff. This time we were helped by Kathleen in Hallifax she was very helpful and sweet.

Vehicle was in good shape and we didn’t experience any issues. It was our first RV experience so nothing to compare with but the driving was easy and parking and hook up very straightforward. The staff were helpful and made the pickup and drop off very simple. Bed was comfortable but a challenge for a tall person to climb in and out over my partner. The canopy was permanently disabled due to a corporate policy decision which was unfortunate as we could have used it. Also missed having access to a bbq so no fancy meals. For a first time 10 day experience I would consider Canadream again.

Everything was clear and explained well through the whole process. Except for clarity on the awning. There was no communication on the awning being disabled during the booking and subsequent correspondence. We only saw that detail after picking up the RV and on the road.
I understand why CanaDream has this policy.
If this was clearly laid out during the booking and follow ups or even during the vehicle pickup process we would have taken a canopy with us

Perfect introduction and overall explanation of the RV. Super friendly, useful recommendations and everything in time, but still relaxed and not in a hurry. It was a totally good experience!

Friendly & professional staff at pick up & drop-off. We loved the motorhome which was almost new (5000km)
Loved the slide-out which converted the m/h into a "Tardis"! It would be good if the kitchen kit was more generous with crockery as only 2 of each item. Had to buy a mug as one broke. The usb points were great for charging when not hooked up, fridge & freezer were excellent. Confortable big bed. Reversing camera was useless but then we always used a spotter behind. Lots of storage space. V useful being able to rent leveling blocks as previously we had to buy them & give them away after.
We would definitely use them again if in Canada.

0

We had a great experience with the RV.
Just remember, you got a free coffee maker, as the supplied one was not working so we bought one.

Great service for the location and explanation of the truck camper ! Truck camper had some small issues but nothing bad. It was 3 years old but feel like more 6-7. The only thing I didn’t like it was always the extra fees. Extra fees to pickup the camper depending on the hour and the same for return and 160$ for replace the fridge handle that broke down when travelling. But Halifax office have good people working there. Will recommend Canadream but check all the details before. For Newfoundland, it was an extra 750$, wish we seen before.

We did loved it, I had some issue, had the assurance, everything looks fine 👍
The owner help us in French, that was helpful….

Perfect camper, clean and good beds, spacious refrigerator including a large separate freezer compartment. The cutlery was a bit sparse, 2 plates, 2 cups, 2 sets of cutlery, which means washing dishes often! Needed assistance on the road with the slide-out, perfectly helped. When we travel through Canada, we only want a Canadream. We'll be back Next year!
Paul Stephan de Vries, The Netherlands

Trotz vereinbarter Übernahmezeit mussten wir mehr als eine Stunde warten. Als Gegenleistung durften wir das Fahrzeug zwei Stunden später als vertraglich vereinbart, abgeben - das war ein faires Entgegenkommen.
Das große Ärgernis war jedoch ein anstehender Ölwechsel: wir übernahmen das Wohnmobil mit einem km-Stand von 14900 km. Nach ca. zwei Tagen wurde im Display angezeigt "lassen Sie das Motoröl wechseln". In der deutschsprachigen Broschüre konnten wir lesen, dass das Motoröl alle 14000 km gewechselt werden muss. Wir haben drei Tage unseres Urlaubs vergeudet, um eine Werkstatt zu finden, die den Ölwechsel durchführen konnte: entweder kein Personal, das Werkstatttor zu niedrig, das Fahrzeug zu schwer, Termin erst in zwei Wochen möglich! Es ist uns völlig unverständlich, dass CanaDream den fällig gewesenen Ölwechsel nicht vor der Übergabe des Fahrzeugs an uns durchgeführt hat. Sehr, sehr schlechter Service!

First of all, when I arrived to pick up the RV, it wasn’t the one that had rented. They gave me what they said was comparable to it. It did not have a pull-out which made it very uncomfortable for the second person to sleep as the overhead cabin did not accommodate a person who measured 6’1 feet. You might think this is silly, but I had been dreaming of renting a Canadream for well over two years and I was disappointed that it did not have your huge logo on the top front and rear of the RV.

Great experience, Canadream is highly recommended. From the booking and pre-pickup check-in to the friendly and support oriented staff at Halifax, and the easy return, everything was very well. We also liked the onboarding videos and the Q&A Trouble shooting guide for any issues we might run into during our trip.
One small comment is that the duvet was a bit musty, and we had to air it before using it for the first night.
But we had a great experience!

What we really liked:

The Van Camper we rented was very clean and the people we worked with at check in were very friendly. Everything seemed very organized.

Drop off went really well and we had the option for a late drop since we did have a bit of a wait on pick up.

What we didn't like:

1. We had to wait 2 1/2 hours before we were able to get on the road. We understood that things were challenging on that day and I understand that can happen, but I had to give them less one star for this. I think this is an area where having another vehicle available would be great, or at least some credit for the wait. We were jet lagged and we had to shop so we didn't get to our first campground until almost dark.

2. There were no rubber gloves, bucket, dust broom and only one individual toilet chemical in the camper. All these items were supposed to be in the vehicle.

3. We only received an extremely brief explanation of our camper and could not locate the privacy blinds for the back window until our trip was almost over. They were actually located in a small pocket that you can only see if you open the rear doors and look way up. Not the biggest problem as we had lots of very private sites, but the daylight did wake us up early

4. The heater and the hot water heater seemed problematic. The simple video explained how to run the Truma panel which seemed like it had a lot of options. We could only use the electrical settings as the gas settings did not seem to work for us. We called for assistance and this got things initially working on electricity, but we never called back to try and trouble shoot the gas settings, due to the amount of time it seemed to take the first time. Probably user error on our part, however, this is something that should be reviewed with the customer before leaving. We had watched the demonstration video and it did not offer much help.

So at the end of the day we gave them 3 stars, but they would still get my business again now that I know the things I need to double check. We had a great time on our visit to the Maritimes!