Worst company in the world. I wasn’t home to receive the item and it went back to their depot and they kept promising to redeliver it but weeks later nothing happened so I asked them just to refund me... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bei der erste Lieferung hatte der Fahrer der Spedition Mist gebaut und die bestellte Whirlpool-Abdeckung beschädigt. Da hatte ich mich zu früh über die schnelle Lieferung gefreut. Die Reklamation... Se mere
We bought our Thunder Bay spa eight years ago, and it still looks like new. Even though it is way out of warranty, the Canadian Spa customer service has been amazing - most problems have been resolve... Se mere
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, t... Se mere
Virksomhedsoplysninger
Om Canadian Spa
Skrevet af virksomheden
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Kontaktoplysninger
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.com
4,3
Fremragende
2 t anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excited as we await our Sauna purchase…
Excited as we await our Sauna purchase recently made with Canada Spa Company.
Want to give a big shout out to Matt Brewer regional sales rep for great service so far of going up and beyond especially with the prize win. Thanks and hope all to continue with our product! Also want reach out to Dave whom first gave info too. Sure this company will excel with such team reps 😊
13. april 2025
Uopfordret anmeldelse
Great service overcoming a problem.
We had purchased a Toronto spa which unfortunately developed a fault. Luckily we dealt with Tony at Canadian Spa who was really helpful and professional and arranged for a replacement speedily and without any quibbling/hassle. On delivery date Craig and Joseph arrived and removed the defective tub and installed the replacement again without any problems in a professional manner. Thanks to all involved especially Tony who removed any stress from the situation. Would definitely recommend - the tub is great!
10. april 2025
Uopfordret anmeldelse
Quick replacement of defective part
My inflatable spa had a defective liner, which the company replaced within a week free of charge. Their customer service is excellent.
25. marts 2025
Delighted with our new Yukon hot tub
Delighted with our new Yukon hot tub. It is a quality product, and very well made.
7. april 2025
Uopfordret anmeldelse
The customer services is excellent
The customer services is excellent, speedy responses, amazing knowledge of their Spa's. Always happy to provide solutions to any issues that you may have
24. marts 2025
Eventually satisfied
On this occasion I purchased my goods and had them shipped where as last time I refused? Last time for 16 jets shipped to my address you wanted £100 shipping!!!
6 months later you only charged £30 shipping for exactly the same shipment.
Please don’t mug your customers off?
24. marts 2025
Unkompliziertes bestellen
Unkompliziertes bestellen, unkomplizierte Lieferung mit sehr freundlichem Mitarbeiter und ein gutes Preis-Leisungs- Verhältnis. Kann ich bis jetzt weiterempfehlen. Ich hoffe das die Qualität langzeit so gut ist wie sie erscheint.
22. februar 2025
Schade das kein Schlüssel dabei war
19. februar 2025
Very courteous customer service!
DHL delievered my bar with the glass broken. I informed DHL on telephone and after that I called Canadian Spa Company to inform them that I‘m gonna fight with DHL, that it‘s their fault. Canadian Spa Company said they will take care of the problem with DHL and immediatly send me a equal replacement. I never expected that.
THANK YOU
23. februar 2025
What can I say!
What can I say!! From start to finish the service was above my expectations. Tony was amazing and very helpful. I highly recommend buying the installation package unless you can do it yourself.
I am so impressed with the company and the family love the hot tub!! Perfect addition to our garden
28. februar 2025
Uopfordret anmeldelse
Good, arrived swiftly.
The water testing app provides straightforward, step-by-step guidance to balance your hot tub's chemicals, specifying the exact quantities to add. It also features handy links to purchase any necessary products.
13. december 2024
Uopfordret anmeldelse
Prompt service with the order and…
Prompt service with the order and helpful advice given regarding fitting.
28. januar 2025
Good and easy homepage
Good and easy homepage. Fast delivery and robust quality of the product. Thank you. On top free of charge delivery out of UK which is great.
25. januar 2025
Great service
great service, quick delivery and the new spa cover is great
29. januar 2025
Uopfordret anmeldelse
We had our Hot Tub serviced
We had our Hot Tub serviced - the engineer was awesome and very professional and polite.
Would highly recommend this service
30. december 2024
Réactivité exceptionnelle !
26. december 2024
Chilliwack IR sauna
The product (a Chilliwack IR sauna) far exceeded our expectations. Extremely well constructed, easy to put together and delivers a much higher heat than we thought possible from an IR sauna. Service from Canadian Spa was excellent with sauna delivered faster than expected. I did have to help the driver unload it - was easily the heaviest thing I've ever lifted - so if you're not in a position to assist, make them aware of that when discussing delivery.
22. november 2024
Uopfordret anmeldelse
Great product, good follow up service
The spa arrived a little late, but is great!
Really pleased to receive an after sales call from Canadian Spa to make sure I had received my item in the end.
Relaxing hot tub evenings ahead!
4. januar 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.