We contacted Camper UK after reading their many good reviews as we had a few issues with our Burstner motorhome on a Fiat chassis. From the very start we received excellent communication with Conno... Se mere
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Se, hvad kunderne siger
The dealership where we bought our Malibu campervan from went bust just after we bought the van. Camper uk have taken over resolving warranty issues and they couldn’t have been more helpful. Highly re... Se mere
Virksomheden har svaret
We contacted a number of Dealerships looking to purchase a Malibu 640. Fortunately Camper UK had one available which we reserved with Carl. Carl guided us expertly through the part exchange and buying... Se mere
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Camper UK replaced the glow plugs following a Fiat recall and completed a software update. George met me and went through the work plan. He was extremely pleasant and easy to deal with. Simon carried... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
A family run business based in Lincoln, Camper UK prides itself on being the complete motorhome company. Whether you are looking to purchase a new or used motorhome, repair or service your existing motorhome or are looking for parts and accessories, we can provide it all at Camper UK. We also have a dedicated fleet of hire motorhomes and our own leisure park for those looking to get away for a well-deserved break.
Kontaktoplysninger
Camper UK Ltd, LN24JB, Lincoln, Storbritannien
- 01522697070
- enquiries@camperuk.co.uk
- camperuk.co.uk
4,9
Fremragende
378 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
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Professional and fast service
Professional and fast service, helpful staff, fantastic facilities.
11. februar 2025
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Besvarelse fra Camper UK
Thank you Jacqueline for your wonderful review! We're so pleased you found our service professional and fast, with helpful staff and fantastic facilities. We truly appreciate your support and look forward to seeing you again in the future! - Camper UK
Very good service Richard was the best
Very good service Richard was the best
Would recommend him and camper uk
10. februar 2025
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Besvarelse fra Camper UK
Thank you for your fantastic 5-star review, Alan! We're thrilled to hear you received excellent service and that Richard made such a positive impact. We truly appreciate your recommendation and look forward to welcoming you back in the future! - Camper UK
Great Service
Got us in at short notice to replace missing drive belts.
Good communication from Jack to keep us informed on progress.
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you for your 5 star review! We’re pleased we could get you in at short notice to replace the missing drive belts. We’ll be sure to pass on your compliments to Jack he’ll be happy to hear your feedback. If you need anything else, don’t hesitate to reach out! - All the best Camper UK
Our 5 star goes to Richard in sales
Our 5 star goes to Richard in sales. He goes the extra distance for his clients. We have no hesitation recommending Richard to anyone who is wishing to purchase.
1. oktober 2024
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Besvarelse fra Camper UK
Thank you so much for your wonderful review! We're delighted to hear that Richard went the extra mile to help you with your purchase. We'll be sure to pass on your kind words to him. Your recommendation means a lot to us, and we're grateful for your support! - Camper UK
Besvarelse fra Camper UK
Thank you for your feedback! We're glad to hear that the tap repair on your Eliseo was carried out promptly and to your satisfaction. If you need any further assistance, don't hesitate to reach out! - Camper UK
Had a fantastic experience with Jack…
Had a fantastic experience with Jack from the service team, very polite young man. Got everything sorted with our van without any trouble, would recommend
3. december 2024
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Thank you so much for your kind words! We're thrilled to hear you had a great experience with Jack from our service team. We'll be sure to pass on your feedback to him. We really appreciate your recommendation and look forward to welcoming you again soon! - Camper UK
Brilliant service team
Great team at Camper Uk, but I must say that Jack in service is such a kind and pleasant gentleman that has helped me a number of times now, he always makes my day with his positive and confident attitude even when im struggling with various issues on my vehicle
13. december 2024
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Besvarelse fra Camper UK
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you've had such positive interactions with our team, especially Jack. He's truly an asset to Camper UK, and it's wonderful to know that his kindness and confident attitude have made a difference for you. We'll be sure to pass on your lovely comments to him – they’re sure to make his day!
If there's ever anything else we can help with, please don’t hesitate to get in touch. Safe travels, and we look forward to seeing you again! - Camper UK
Great weekend
Great weekend. We all enjoyed ourselves. Thank you for all your hard work.
31. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you for your lovely feedback! We’re so glad to hear you all had a great weekend and enjoyed yourselves. We truly appreciate your kind words about the hard work that went into making the event a success. We hope to see you again soon!
All the best, Camper UK
Camper UK damaged my vehicle.
Camper UK damaged my vehicle and then went into complete denial.
I have been a loyal customer with Camper UK since purchasing a new vehicle from them in 2017. I have spent many thousands of pounds with them having HAB/damp checks, servicing etc. in the intervening years.
However, I noticed over the last couple of years that Camper UK appeared to be churning staff on an extremely regular basis and that the standard of workmanship had been in decline since the departure of Alan Pickering the erstwhile partner and co-founder of the company.
In April 2023 took the vehicle to them to have a noisy swivel seat repaired. Repair not satisfactory, so had to return in 2024. Vehicle handed back to us at end of day by 2 members of staff, one being an apprentice sat in the said chair. To our utter horror some trim had been damaged due to said seat being rammed rearwards to its absolute extremity.
After sales manager then inspected. Virtually ignored us whilst doing so, and basically insinuated that we had inflicted the damage over a number of years and were trying to take a lend of the company. An already fraught situation was massively inflamed by the managers confrontational attitude. I ended up in tears and my husband extremely agitated as a result. A stand-up argument between my husband and the said manager then ensued.
Thereafter, an exchange of emails with current MD resulted. MD of course backed his staff at the expense of a lost customer, as he is obviously so fearful of losing more staff, not that he should necessarily be employing managers with such appalling customer skills.
Within the exchange of emails the MD had the audacity to state that over the years we had been in receipt of multiple goodwill gestures from them. When asked to name even one, he failed miserably. In fact, due to the raft of mostly warranty related issues we had with this vehicle, including new upholstery in Germany, along with the wrong satellite dish fitted by Camper UK followed by an incorrectly fitted replacement by them, we are massively out of pocket with all the travelling to and from their premises, days wasted etc. We actually spent so much time there in our early days of ownership, we almost felt semi resident. If complimentary coffees count as goodwill gestures then yes, we had our fair share, but believe me we got nothing else.
This vehicle has been cherished from new, and in fact quite a considerable sum had just been spent on it having it fully ceramic coated and the alloy wheels totally refurbished.
Had we as owners inflicted this damage we would have been the first people to put our hands up and pay for any repair. Given that the damage itself was not that significant and is probably quite easily rectified, it was the attitude of the after sales manager that was so unpalatable and which turned a relatively benign situation so ugly.
15. august 2024
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you for taking the time to share your perspective. While we respect the importance of customer feedback, we believe it is crucial to provide clarity and balance to this situation, as there are two sides to every story.
First, we want to address the core of your concerns: at Camper UK, we pride ourselves on acknowledging and rectifying our mistakes when they occur. However, in this instance, after a thorough investigation, we remain confident that the damage to your vehicle was not caused by our team. This conclusion was based on multiple factors, including the vehicle’s condition when it arrived and the detailed inspection process undertaken before and after the work.
Regarding your comments on staff conduct, we take such matters very seriously. However, it is important to highlight that the situation escalated inappropriately, leading to behaviour that left us with no choice but to ask you to leave the showroom for the safety and well-being of our team.
We understand this experience was upsetting for you, but equally, our staff deserve to work in an environment free from aggression or intimidation. Our management team acted professionally throughout and tried to resolve the situation amicably, but this became increasingly challenging under the circumstances.
We are sorry that this matter has led to the loss of your confidence in Camper UK after so many years as a customer. While we understand your frustration, we firmly stand by the integrity of our team and the actions taken during this incident.
We wish you all the best in your future journeys - Camper UK
What a professional Company - Camper UK.
Our first visit to the Camper UK camp site and their special Birthday Celebration Weekend.We thought the whole long weekend was terrific. And What a lovely camp site.
Everyone worked so hard right from the site, marquee, transfer buses to the showroom. All of it so professional managed .
Very impressed!
And hopefully rewarded with some excellent fund raising for Air Ambulance through extremely good value food & bar pricing, auctions , raffles, etc
Entertainment was brill first-rate , marquee nicely decorated and warm. Hog roast was amazing and well arranged for so many people .What more could you ask for.
The Motorhome Sales and Service Centre was equally impressive and professional in all aspects
We would definitely recommend the Company and hope to come again.
Well done Camper UK!!
31. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience at our 20th anniversary Celebration Weekend. It’s wonderful to know that you enjoyed everything from the campsite and entertainment to the hog roast and fundraising efforts for the Air Ambulance. We take great pride in offering a professional and welcoming experience, and we're thrilled that it made such an impact. We truly appreciate your recommendation and look forward to welcoming you back in the future!
All the best, Camper UK
Friendly
Friendly, helpful staff. Had a Fiat Professional 1st service on our campervan
15. november 2024
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you for taking the time to share your experience! We're so pleased to hear that our staff made a positive impression and that your Fiat Professional 1st service went smoothly. We hope to see you again in the future! - All the best, Camper UK
Splendid weekend
The atmosphere, the entertainment and the bar prices
31. oktober 2024
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Besvarelse fra Camper UK
Thank you for your kind words! It’s always our goal to create a fun and memorable experience, and it’s great to know we hit the mark. We hope to see you again next year!
Brilliant weekend so well organised all…
Brilliant weekend so well organised all staff really helpful definately coming next year, the camp site itself is very well kept
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you so much for your wonderful feedback! We're thrilled to hear you had a fantastic weekend and enjoyed the event. It’s great to know that you found our staff helpful and the campsite well-kept. We’d love to welcome you back next year! Your support means a lot to us!!
Great weekend
Great weekend . Such a lot of hard work and planning had gone into making the event so successful. Well done everybody.
One small comment please could we have better recycling.
31. oktober 2024
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Besvarelse fra Camper UK
Thank you for the great feedback! We’re so glad you had a fantastic weekend and appreciate your recognition of the hard work that went into making it a success. We’ll definitely take your comment about recycling on board for future events. Thanks again, and we look forward to seeing you at the next one!
Fantastic weekend …
We have been to a number of good weekend at Camper UK, but this was something else. A fantastic weekend well planned and executed.
31. oktober 2024
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Besvarelse fra Camper UK
Thank you for the wonderful review! We’re delighted to hear this weekend stood out as something special among past Camper UK events. Knowing you enjoyed the planning and execution means a lot to us. Looking forward to many more fantastic weekends together!
Brilliant weekend
Brilliant weekend, highly recommend. camper couldn’t do enough for the campers. Nicest marquee I have seen, well decorated.
31. oktober 2024
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Besvarelse fra Camper UK
Thank you for the great review! We’re thrilled you had a brilliant weekend and loved the marquee decor. Our team enjoyed making the event special for everyone. Looking forward to welcoming you back!
Camper UK weekend
I thought the whole experience was excellent.
Extremely good value:- site costs, bar tarrifs.
Entertainment, first rate, each evening
Curtesy busses, excellent
Staff, friendly, polite and obliging.
We would definitely recommend and come again.
14. november 2024
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you so much for your fantastic review! We’re thrilled that you enjoyed our 20th-anniversary celebrations at the Open Weekend. It’s great to hear you found it to be of excellent value with the site costs, bar tariffs, and first-rate entertainment each evening. We’re also glad the courtesy buses and our friendly team made your stay even better. Your support helped us make this event extra special and raise funds for Lincs & Notts Air Ambulance, a cause very dear to us. We’d be delighted to welcome you back in the future. Thank you for being part of such a memorable celebration!
Helpful with good communication
Thanks to Jack and Connor for sorting out some warranty items on our Carthago, kept us informed on parts delivery and made sure all parts were at Camper UK on the planned day so we didn’t have to have 2 visits
30. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you for sharing your experience! We're so pleased that Jack and Connor could assist with your Carthago warranty items and keep everything on track for a single visit. It’s great to hear they kept you informed on parts delivery and made sure everything was ready for you—minimizing visits is always a priority for us. If there's anything else we can help with, just give us a call. Safe travels and enjoy your journeys with your Carthago!
Thanks Connor and Jack for helping sort…
Thanks Connor and Jack for helping sort my outstanding warranty work.
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you for the feedback! We're glad to hear that Connor and Jack were able to help with your warranty work. Our team is always here to make sure everything goes smoothly, and we’re delighted they could assist. If there's anything else you need, please don’t hesitate to reach out. Safe travels!
Friendly helpful service.
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra Camper UK
Thank you for your kind words! We're so pleased to hear that you found our service friendly and helpful. Providing a welcoming and supportive experience is what we strive for. We’re here for anything you need, and we wish you many enjoyable journeys ahead!
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