CallonDoc Anmeldelser 

Besvarelse fra CallonDoc

For 2 dage siden

Hello Ashley,

My name is Kaye, one of the support staff here at Call-On-Doc.

We’re sorry to hear about your experience and understand how frustrating it can be when a response takes longer than expected. We strive to complete consultations within 2 hours, though turnaround times may occasionally be extended due to incomplete medical information, technical issues, or periods of high patient volume. Our team is doing its best to address each concern as promptly as possible.

We attempted to locate your account using the information available to us but were unable to identify it. To allow us to review your concern and assist you further, please reach out to our support team through our messaging board:

https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages)

We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience.

Besvarelse fra CallonDoc

For 4 dage siden

Hi Lisanne,
Thank you for your 5-star review! We’re glad to hear that Call-On-Doc provided a quick and convenient option when you needed care but couldn’t visit your doctor. We’re happy we could help connect you with the appropriate care and make the process easier for you. We truly appreciate your trust and support!

-KB

Besvarelse fra CallonDoc

For 4 dage siden

Hi Mary,
Thank you for your 4-star review and for sharing your detailed feedback. We’re glad to hear that you’ve found our prescription and refill services thorough and helpful.

We understand your concern regarding the prescribing provider. Since Call-On-Doc has multiple providers on our medical team, refill requests may be reviewed and prescribed by a different provider depending on availability and the clinical review of each request. We understand how having a consistent prescriber can be important, and we appreciate your feedback about making the refill process more intuitive.

Thank you again for choosing Call-On-Doc and for helping us identify areas where we can improve the patient experience!

-KB

Besvarelse fra CallonDoc

Opdateret for 4 dage siden

Hi Ronald,

My name is Rosh, one of the support staff here at Call-on-Doc.

We take the privacy and security of patient information very seriously and understand the importance of addressing concerns like yours. We recommend reviewing any official communications you may have received regarding your account or personal information and contacting our support team directly if you have a specific privacy or security concern that you would like us to investigate.

At this time, we have not received any communication from our internal team indicating that Call-On-Doc has experienced a data breach. We take the privacy and security of our patients' information very seriously and maintain safeguards in accordance with HIPAA regulations to help protect your medical records.

We can assure you that your data is secure and will only be accessible to authorized personnel.

We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:

https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

We’re sorry for the concern and uncertainty this situation may have caused, and we appreciate you bringing your feedback to our attention.

Besvarelse fra CallonDoc

For 5 dage siden

Hello Sonia,

My name is Kaye, one of the support staff here at Call-on-Doc. Thank you for taking the time to share your feedback. We’re glad to hear that you found our service quick.

We understand your concern regarding the additional fee for a doctor’s note. We would like to clarify that this $20 processing charge is disclosed as part of our visit process. Before submitting a visit, patients are asked to review and acknowledge our Supplemental Disclosure, which specifically states that a $20 processing charge applies when requesting an excuse note or doctor’s letter.

We strive to be transparent about applicable fees and processes before a visit is submitted, and we appreciate you bringing this to our attention as an opportunity to further clarify this information for our patients.

We have also sent you a message through your patient portal so we can address any additional questions or concerns directly. If you need further assistance, you may also reach out to our Support Team through the Call-on-Doc website or patient portal, and our team will be happy to assist you.

Thank you again for your feedback and for giving us the opportunity to address your concern.

Besvarelse fra CallonDoc

For 4 dage siden

Hi Customer,
Thank you for your 5-star review! We’re glad to hear that your prescription refill was reviewed quickly and thoroughly. We also appreciate you recognizing the importance of the questions in helping our medical team make informed and appropriate treatment decisions. Thank you for trusting Call-On-Doc and sharing your experience!

-KB

Besvarelse fra CallonDoc

For 4 dage siden

Hi Monica,
Thank you for your 5-star review! We’re thrilled to hear that you love our service and found our team prompt and responsive to your needs. We truly appreciate your kind words and are grateful you chose Call-On-Doc for your care!

-KB

Besvarelse fra CallonDoc

For 4 dage siden

Hi Tanya,
Thank you for your 5-star review! We’re so glad to hear that Call-On-Doc provided you with a convenient and stress-free experience from the comfort of your home. We’re happy that you appreciated being able to take your time sharing your concerns without a long wait. Thank you for your trust and recommendation—we truly appreciate you choosing Call-On-Doc!

-KB