Caker Street Anmeldelser 

This is a company that can’t be trusted it was my friends wedding day she ordered a cake months in advance and on the day no cake till the following Monday when the wedding is over there was no communication at all don’t answer the phone or emails avoid

I am appalled by the service that this company provides. Hugely lacking in timescales and customer service. Having chased up about my cake that I ordered April 2026 for my wedding day 18th September 2026, I hardly had any responses.
I finally get an email on the very day at 15:35 to say due to unforeseen circumstances it wont be delivered until the following Monday which of course is of no use to anyone. They agreed via WhatsApp that they would issue a refund this message was sent 18th of September at 21:23 and we are now 29.9.2026 with still no further resolution and continued lack of a response. I sent a message Yesterday to chase this up and yet again no response what so ever. I have since emailed them to further prompt and I have now involved my bank to get this refunded.
I urge no one to use them, the sheer lack of accountability and the slowness to resolve issues from their end is just childish at best, please check out your local bakeries instead of this company, steer clear of them.

Based on my experience, this is not a company I would trust with an important occasion.

I ordered my 60th birthday cake from Caker Street approximately a month in advance for my birthday party on 19 September. I specifically arranged for it to be delivered on 18 September, the day before my party, so that I would not have to worry about my cake on the day of such an important celebration.

The cake did NOT arrive.

Caker Street later told me that DHL had supposedly attempted delivery at around 11am on the 18th and received no response at the address. However, we were at home. Nobody heard or saw a delivery attempt, no calling card was left, and I received no email or other notification telling me that an attempt had been made.

On the day of my party, instead of being able to enjoy my 60th birthday and concentrate on the event I had spent so much time organising, I was repeatedly having to contact Caker Street asking where my cake was.

I explained that my party was starting at 5pm and that I urgently needed the cake. I even provided the address of the venue and asked if it could be delivered there instead. Their response was that the cake was still with DHL, that they would check whether DHL could reattempt the delivery, and later that they had received no response from DHL.

So on the day of my 60th birthday party, I was left without the birthday cake I had ordered a month beforehand.

What made the situation even worse was that the cake was eventually delivered THREE days after my birthday party, by which point it was completely useless for the occasion it had been purchased for.

Even then, there was no notification whatsoever that it had been delivered. It was simply left outside behind one of our cars on the driveway, where my husband happened to find it when he returned home from work.

By the time we eventually received the cake, its condition had also deteriorated badly. It no longer looked fresh or presentable and appeared to have gone off after everything it had been through. I certainly would not have felt comfortable serving it to guests by that point. I have photographs showing the condition it was in afterwards.

The whole experience caused me a considerable amount of stress and disappointment on what was supposed to be a very special milestone birthday. I did everything I reasonably could as a customer: I ordered well in advance, selected delivery for the day before the event, contacted Caker Street when it failed to arrive, explained the urgency, and even provided the venue address in an attempt to resolve the situation.

A birthday cake arriving three days after the birthday party, being left outside without notification and ultimately arriving in a condition where it was no longer suitable for the occasion is simply unacceptable.

This was my 60th birthday, an occasion that cannot simply be repeated because a cake arrived late. I am extremely disappointed with how the entire situation was handled and, based on my experience, I would not trust Caker Street with another important event or celebration.

Awful customer service, all powered by AI. Couldn't talk to a human at all and couldn't cancel my order no matter how many times I called. Calling either leads to an AI chatbot or they will just hang up on you. Not to mention AI images used to advertise their cakes, would not recommend

The Racing Cake I ordered for my son arrived at 9.45am on the requested date of delivery. The cake was well packaged and was in perfect condition. The cake was also very tasty as well. I was a little worried after reading other reviews but we could not fault the service! I will be ordering from them again!

So easy to order and such an easy process to get your cake the hardest part is choosing the cake when you have so many amazing cakes to choose from .

Absolutely delighted with the cake we received. I explained how we needed it to look for our autistic son and they got it spot on. The attention payed to the detail of the characters was great. It was well packaged and arrived in excellent condition.

18 birthday cake for my son. Well I can honestly say it’s the best cake I have ever seen. The detail and the design was amazing. Delivery was great nice and secure. He loved it thank you caker street I will definitely recommend.

Happy with the on line order fast response.
Choices for diet requirements.Pretty animations for kids birthday.Order done promptly and just need to see the cake for further feedback

My cake for my sons PhD / birthday celebration arrived completely smashed with the lettering all smudged
Totally ruined the celebrations
Under Consumer law you are entitled to a full refund from the retailer regardless of the courier perhaps causing the damage .
I’ve requested my refund but will revert to the small claims court if not received. Do not use this company

NOTE.. Don’t buy from them.
Damaged cake and a disappointing customer service
If I could gave no stars I would. Do not use them. Even though you send photos they still can’t make an informed decision.

The cake arrived damaged, with icing and decorations spoiled and the cake shifted on its board. I sent clear photographs straight away. I had ordered it for a party the next day, so this left me without a suitable cake at very short notice.

When I called, I was told an alternative might be sent once I provided photos.
After I sent them, I was told I would need to return the damaged cake for a full refund. I explained that I could not arrange to post a perishable cake while preparing for the party and leaving for a holiday the next day. I offered to make it available for collection instead.

The damage was obvious in the photographs, i. I did not receive a practical solution when I needed one. They weren’t bothered that a five year old didn’t have a cake of her choice on the day.
Very disappointing experience for an important occasion. £145 for nothing!! I feel as if they’ve just taken the money out of my account and received nothing for it.

Bought a birthday cake and cup cakes for my sons birthday which came to £300. We were so excited as the (AI) designs that were created looked brilliant. Received the cakes today and couldn’t be more disappointed! The cake looks half finished to the point I have to get creative to try and finish it off and the cupcakes are a total mess. Do not waste your money on AI generated designs that humans can’t recreate

This is worst company I have ever interacted with. After the cake came as damaged, this was promptly returned and after chasing a few times I was told this would be refunded. I have been following up on emails and WhatsApp for over a month and there is no response let alone a refund. Please stay away and purchase with caution. I'll be taking it further as the company is ignoring all requests to give me back my money.

Would not recommend this company at all. We are waiting to hear how trading standards will handle the case. Cake did not arrive in the condition we required for an 18th Birthday Celebration. The long emails and ignorance that followed has made us remember why local is better than organisations where they just don't care.

Easy to order online. The only place I could find a sponge bob cake.

The presentation of the cake was excellent, exactly as shown on the Caker Street website, and it tasted absolutely delicious! Highly recommended!

The cake is absolutely perfect! My son is going to be so happy tomorrow when he gets his WWE cake :)
Delivery was very easy and the cake was boxed up so well and very protected.
Will be ordering again!!!

So easy to place an order. Great variety of cakes.

Thank you so much for making my baby’s birthday cake! 🎂💕 It was absolutely beautiful and tasted amazing. Everyone loved it, and it made my baby’s special day even more memorable. 🥰 The attention to detail was perfect, and you can really see the love and care that went into making it. Highly recommend! 💖✨

Very delicious cake - pusheen themed with customised message

We picked up & could see other cakes being made that looked great,

Exactly as we specified. Family enjoyed & ate the whole thing