Caffè Nero Anmeldelser 411

We visited Hexham branch through the week on several occasions. On each visit it was difficult to get a seat as it was full upstairs with people on laptops working and having zoom meetings with looked like they’d just had the one coffee

Been a customer for 15years at Hollywood but am now avoiding this branch.The staff are surly to the point of hostility.Tables are left uncleared even when they have time to clear them .
They excel at service with a scowl.

Only cardboard cups again!The dishwasher has been broken since the refurb over a week ago-and this is not the first time. Sadly the recent (two weeks ago!) refurb at Caffe Nero Station Road Chingford is quite meagre-still filthy ceiling and horrible toilet -no new dishwasher and the existing one as usual does not work! There is a great Costa next door and some very nice independent cafes in the high street a few yards away including Wake Cup and Dada where they have real cups and lovely coffee! The hardworking staff at Caffe Nero are fantastic and one of the reasons we carried on going, as well as having made friends with good natured customers and their good natured dogs. Caffe Nero step up or I shall be taking my custom elsewhere. Very basic improvements needed-ensure we can drink from real cups rather than cardboard ones-it is not meant to be the Nero Express as on stations with cardboard cups to take on trains which I use on my way to work. Renew the toilet fittings.Clean the ceiling and the horrid large filthy air conditioner. Also, many customers go to spend quite a lot of money on coffee and food while working on laptops-even having a table big enough for a laptop is no longer so possible-there are now instead some tiny round ones not big enough for a laptop and coffee cup, let alone for two people to sit at together with their drinks. Value your customers and your staff!

I've always been a huge Cafe Nero fan and appreciate that they were one of the first chains to introduce the loyalty card. That is until they moved the card to the app. Now, a completed card just disappears when full(in my experience) and I have heard many other customers bemoaning the same thing. Such a shame but I never had this problem with the Costa app so maybe it's time to switch.

Tamworth railway station doesn't take Scottish currency. I was told its their Bank who won't accept it.
This is just not true.
This is legal currency and I believe illegal to refuse. If the lady who refused ever comes to Scotland I hope she reflects on bringing her English currency with her. Not good

Today the 17th March at Cafe Nero Trafalgar Square beside no 60
My husband who is a Army veteran (amputee) had asked to use the toilets and to adjust his prosthetic leg
Was informed by the most il mannered manager, that the toilets were out of order,because of a leak.

The manager didn’t care, and told my husband the toilets were out of order , but this was an outrageous LIE, because one of the staff quietly came to my husband and told him they weren’t letting anyone use the toilets because of the St Patrick’s day fest in
Trafalgar Square, to disrespect an Army veteran in this way is uncalled for.
My husband also showed his Veterans ID Card, there were a number of witness to this, and of course the
CCTV in the cafe, will confirm this

Spend £60-90 a month at Cafe Nero. Changed their porridge overnight. 40% fewer oats from a cheap pot of inferior oats for £2.95. 49p in supermarkets. Customer Relations did not reply to digital messages over a month. Eventually returned a phone call. Lady basically agreed with my complaint and apologised for lack of response. No offer of recompense for my experience, and she observed that once a,decision had been taken by Head Office that was it regardless of the opinion of customers. Will not be patronising a company that clearly places no value on customer feedback and doesn't empower its Customer Services to make changes, or compensate their customers for such a poor experience.

Purchased a coffee and then remembered that I have a loyalty app. The staff would not credit the loyalty app as I'd already paid, telling me it was technically impossible. Really, in 2024 this is not possible?

Great coffee but surrounding very unkempt and dirty at lincoln

Ellie at Nero in Hertford is superb at making the coffee and managing multiple customer requests, always with a smile. Excellent experience every time. Great to see someone excel at their profession

Visit the Wilmslow Nero regularly, personable staff and great coffee.

Clean and pleasant when having my coffee while reading my book in peace.

The Harrow on the hill station branch is very conveniently located! As soon as u tap out u will see this cafe Nero. I was served by Yogita and Theresa today- very helpful and pleasant staff :)

The best of the Chain Cofee Shops, good quality coffee and great customer service from Head Office.

Great coffee always, never a let down

Love the coffee but find it very disconcerting that tables are never wiped over between customers!! The staff have no excuse as they clear the cups and plates away then stand about chatting with other staff members and drinking!! I have been aware on numerous occasions of the lack of their table cleanliness, finding crumbs and coffee splashes on the surface. Come on Nero, you can do better than this!!

Cafe Nero, OXO tower London.. cold coffee in paper cups, toilets out of order, only good thing was the croissant and the blueberry muffin…

Braehead Glasgow
unfortunately I looked at the seats in the entranceway and had to move. Had I noticed them on the way in I'd have left immediately. No idea how environmental health haven't closed them down. The upholstery on the chairs are covered in stains and god knows what else. Never again...and it looks like the Glasgow store isn't their only filthy cafe..!

The Cafe Nero based at Market Place in Warwick town, is just disgusting from start to finish. There was rubbish bags outside surrounding the shop, upon entry tables hadn’t been cleaned. One of the assistants let a dog lick his hands, he then proceeded to serve food to customers without washing his hands. Another assistant then scraped rubbish into the bin, pushed the rubbish down, then also proceeded to serve customers without washing her hands. Terrible hygiene standards. Left without eating the food at all .

My recent experience at Caffe Nero in Hounslow was less than pleasant, primarily due to an unfortunate encounter with a staff member (regrettably, I did not catch her name). This specific individual's behavior was concerning, indicating a need for immediate training in customer service.

I found this staff member to be exceptionally rude and argumentative. Even when I attempted to address a simple issue, her response was far from professional and also displayed a lack of basic manners. What is even more disconcerting is that this is not an isolated incident; I have observed this same staff member engaging in arguments with other customers on numerous occasions.

To ensure a positive and welcoming atmosphere for all customers, I strongly recommend that the management takes swift action to provide additional training for this particular staff member at Caffe Nero in Hounslow.

This training should encompass basic manners, effective communication, and conflict resolution techniques. It is crucial to instill in every employee the importance of treating customers with respect and courtesy.