Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Se mere
Virksomheden har svaret
Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Se mere
Virksomheden har svaret
Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktoplysninger
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
God
251 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy and convenient
The entire process of using the website was very easy and streamlined. I booked a room for one night on my way to Cleveland. It was everything I needed and more, great price, accurate photos of the room so I got what I was expecting. Overall, very pleased with my first time using the service
2. september 2026
Besvarelse fra Hotels.com
Hi Andrew,
Thank you for sharing your feedback. We’re glad your first experience with the website was easy and streamlined, and that the room, price, and photos all matched what you needed for your trip. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Very dirty, poor customer service
I booked online through Hotels.com.
I arrived and checked in no problem put our things inside and hung out. When it was time for bed we pulled back the covers and noticed the bed was dirty and the bedding was not changed with hair and crumbs in the bed. (The rest of the room was kind of dirty with dust, dirt, crumbs, and had toothpaste stains on the bathroom mirror, it was 11 pm so I could look past that.
Went to the desk they offered me a new room for the same price it was a down grade but again so late i was exhausted after being on the road from 7 am.
Check the bed in the new room same issue. I went back down and and just asked for my money back i fought them for an hour until they finally gave me my money back, now at 12 am you cant find a new place to stay had to sleep in the truck where the seats cant lean back. Worst experience ive ever had i would definitely look elsewhere. I saw the sandman had similar prices.
They dont care to clean and they really dont like refunding people. They were trying to get me to leave saying they have no authorization to refund me even though i paid them directly with their debit machine.
RUN ELSEWHERE TO SAVE YOU THE HEADACHE
28. august 2026
Besvarelse fra Hotels.com
Hi Shelby,
Thank you for sharing your feedback. We understand your concerns about the property conditions and your experience during your stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
The hotel charged us a higher rate than…
The hotel charged us a higher rate than on our hotels reservation.
Not impressed!
12. september 2026
Besvarelse fra Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the reservation rate and charges experience.
Please contact us through our Help Center atca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Easy to navigate website
Easy to navigate website. Helps you to find the best deal. Easy to tailor the search to include dates, number of guests, pets if any and any amenities you are looking for.
4. september 2026
Besvarelse fra Hotels.com
Hi Christina,
Thank you for sharing your feedback. We’re glad the website made it easy to refine your search and find the best deal based on your travel details and preferences. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
All the key information is provided simply and clearly
All the key information is provided, can search by preferences and location. Very simple and clear process.
12. september 2026
Besvarelse fra Hotels.com
Hi,
Thank you for sharing your feedback. We’re glad the key information was clear, the search options were helpful, and the process felt simple to follow. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
So easy to navigate and cheapest rates
1. september 2026
Besvarelse fra Hotels.com
Hi John,
Thank you for sharing your feedback. We’re glad the site was easy to navigate and offered great rates. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Easy to use the only problem is that…
Easy to use the only problem is that the app doesn’t allow me to see the whole ad for the hotel. The price is cut off in the pic
13. september 2026
Besvarelse fra Hotels.com
Hi,
Thank you for sharing your feedback. We’re glad the app was easy to use, and we understand your concerns about the hotel listing and pricing information.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Sometimes when I make a reservation it…
Sometimes when I make a reservation it will automatically be deducted from my credit card.
Other times I just give my credit card info and then I pay at the hotel when I check in.
This is how I would like it to work.
Why does the amount get deducted from my credit card right away??
5. september 2026
Besvarelse fra Hotels.com
Hi Brenda,
Thank you for sharing your feedback. We understand your concerns about the payment timing and booking details shown during reservation.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
all was good
8. september 2026
Besvarelse fra Hotels.com
Hi Abdul,
Thank you for sharing your feedback. We’re glad everything was good for you. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Besvarelse fra Hotels.com
Hi Karin,
Thank you for sharing your feedback. We’re glad the app was easy to use and that the filters worked well for you. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Great price but limited facilities and…
Great price but limited facilities and amenities
2. september 2026
Besvarelse fra Hotels.com
Hi Rick,
Thank you for sharing your feedback. We’re glad the price stood out to you, and hearing that more facilities and amenities would have added to your stay helps us continue looking for ways to improve the overall experience.
Thanks,
Hotels.com Customer Support Team
Besvarelse fra Hotels.com
Hi Amanjot,
Thank you for sharing your feedback. We’re glad you had a nice stay and found the room clean. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Expedia Customer Support Team
When I booked
When I booked , I had decided not to guarantee my hotel night , but I noticed the small box saying for 5.99 I would receive insurance on my booking , but when I clicked on it to accept it automatically added an additional 17 dollars to the 5.99 and I could not change it, it was very misleading and because of it , I will never book again with you .
6. september 2026
Besvarelse fra Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the booking details and charges experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Booked a hotel room in Ottawa with…
Booked a hotel room in Ottawa with hotels.com …stated the price was $190 including fees and taxes . Went to check out at the hotel and the charges were from expedia and every night they charged me differently upwards of $150 more than I was quoted a night !!!!!
8. september 2026
Besvarelse fra Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the booking charges and the pricing shown during checkout.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
No refund for emergency family and had…
No refund for emergency family and had to cancel. Not happy 😒
11. september 2026
Besvarelse fra Hotels.com
Hi Brenda,
Thank you for sharing your feedback. We understand your concern about not receiving a refund after canceling due to a family emergency.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review the booking details with you.
Thanks,
Expedia Customer Support Team
Enjoy the Perks!
It is easy to use the app! It has great connections to hotels and a variety of rates for any stay!
The perks and members' discounts can bring the cost down, even competing with the low rates advertised on other sites. Hotels.com also offers a free night stay with cumulative stays as well
5. september 2026
Besvarelse fra Hotels.com
Hi Dory,
Thank you for sharing your feedback. We’re glad the app was easy to use and that the hotel selection, variety of rates, member discounts, and free night rewards through Hotels.com added great value to your experience. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Easy booking
Easy booking, price is reasonable but sometimes cannot find hotel we wanted in some cities but other site can find what I wanted.
27. oktober 2025
Besvarelse fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Staff was very cooperative and let us…
Staff was very cooperative and let us Early check in. ...
Very to grateful to them
4. september 2026
Besvarelse fra Hotels.com
Hi Ali,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
East check in/out
East check in/out
Good breakfast
When spoke to abiut EV chargers, they were apologetic and made note to have looked at. Reasonable price
2. september 2026
Besvarelse fra Hotels.com
Hi Simon,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Search for hotels and Booking process…
Search for hotels and Booking process is easy.
12. august 2026
Besvarelse fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.