It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Yummy home made meals - recently had my first delivery. Very efficient delivery. Just been reminded by my husband to order another chicken pie for him.
Virksomheden har svaret
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Se mere
Virksomheden har svaret
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
Virksomheden har svaret
Virksomhedsoplysninger
- Producent af frostvarer
- Fødevareproducent
- Fødevarevirksomhed
- Fødevareleverandør
- Frostvarebutik
- Madudbringning
Skrevet af virksomheden
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Kontaktoplysninger
2 McNicol Drive, NW107AW, London, Storbritannien
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Fremragende
2 t anmeldelser
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Liked the food but all of them needed…
Liked the food but all of them needed to be oven cooked (as opposed to microwave)
The packaging (box and insulation wrap) were much too bulky for someone with arthritis to deal with.
24. april 2025
Besvarelse fra byRuby
Thank you for your review Rosaline and apologies that you found the packaging difficult. Our products are now available via Ocado which will mean less packaging and potentially easier for you to deal with.
Please let me know if you need any extra help. We have a good selection of microwaveable dishes but it is impossible to achieve a delicious crispy top for our pies and lasagne unless heated in the oven.
All the best,
Milly
Ordinary Fish Pie - I bought an expensive fish pie & was…
I bought an expensive fish pie & was disappointed with the amount of fish present & main ingredient was potato - I was then asked to chose a replacement chose Thai curry it was so hot with chilli couldn’t eat it - won’t buy again ☹️
10. april 2025
Besvarelse fra byRuby
Dear Miker,
I'm very sorry to hear this, it absolutely does not sound like you've had the kind of experience we expect. I will contact you directly to resolve this and find out more about what happened in this case.
All the very best,
Milly
Top class!
Easy ordering, quick & efficient delivery and, most important, absolutely delicious
14. april 2025
Besvarelse fra byRuby
Thank you very much, this is lovely to hear!
First Class Service
Service was great and the quality of the meals and food was superb. I highly recommend byRuby
10. april 2025
Besvarelse fra byRuby
Delighted you've enjoyed the food!
The food tastes excellent
The food tastes excellent, good portion sizes and the customer service is second to none. Some of the food was starting to thaw when it arrived but they resolved this brilliantly. We’ll definitely use them again.
14. april 2025
By Ruby. Definitely never again …
This company claims to produce wonderful tasty home cooked meals . Then delivered or buy frozen.
I have now tried 3 By Ruby meals and rarely write reviews but had to comment. Having used the." Cook " range of meals which are wonderful I thought it was great there was another selection at our local shop.
Firstly packaging size !! Forget feeding 2 as a meal for 2 barely feeds one let alone 2. As for a meal for one a mouse would still be hungry!
I just had the cottage pie for one. It was only satisfying when I covered it with an entire tin of beans and some veg.
Having read the instructions oven cook only for nearly an hour for a tiny portion I was dismayed to see the potatoes had spread into what I can only describe as fondant topping.. no substance at all. Hardly any other ingredients apart from this gloop and a mean ( v mean selection of mince )
The regular supermarkets do budget meals at a fraction of the price with no claims and they are far larger and more tasty.
Talking of price an absolute rip off !! Dearer than any similar competitor on the market.
Tried the Thai green curry last week and just as bad . This company is a rip off and you can email me back trying to explain why your packaging is probably the only thing which costs money. Our little village shop has had numerous complaints like mine and they will be removing them soon...go con someone else !!!
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra byRuby
Dear David,
I'm very sorry to hear that you have not enjoyed your ByRuby dishes, this is very disappointing and absolutely not what we want to hear.
We use best quality ingredients and our portion sizes are generous / very much in line with our competition.
I would like to hear more about your experience because it doesn't sound right at all. Could you kindly drop me an email on milly@byruby.co.uk and I will give you a call to discuss batch numbers etc. so that we can resolve this.
Very best wishes,
Milly
Absolutely spot on for me
Absolutely spot on for me, single man. Healthiest of food is on offer from By Ruby, and it keeps me fit and enables control of my weight, being in my mid-70s. No additives used, as they have perfeted the ability to deliver frozen food in a well-insulated box, every time.
14. april 2025
Recommended
always reliable quality, good and tasty food, a great option for lazy meals needing minimal preparation and at a fair price
3. april 2025
Great food
Great food, brilliant customer service and spot on delivery. Highly recommend!
31. marts 2025
Great tasting food
Great tasting food, exceptional quality and would highly recommend to friends and family.
Fast and efficient delivery service.
20. marts 2025
Delicious coq au vin
13. marts 2025
Brilliant food, brilliantly packaged
20. marts 2025
The food is excellent and the delivery…
The food is excellent and the delivery came as was expected.
10 out I'd 10
17. marts 2025
Good meals
Good meals, big enough, fresh tasting. Some are microwaveable some are not. The time required to oven cook/defrost them is quite long so expensive to cook. I have cancer so sometimes I really need quick food. I am looking forward to eating more of them. Thank you, and can you produce more that can be quicker please.
6. marts 2025
Besvarelse fra byRuby
Hello Mary,
Thank you for your message, delighted that you have enjoyed our food, particularly the fresh tasting nature. Freezing for freshness ensures that we lock in all of the goodness and flavour.
The only drawback of freezing is that the the cooking times are a little longer but we will definitely take on your feedback of more microwaveable options.
Very best wishes,
Milly
Impressed with ingredients.
Impressed with ingredients.
Purchased as a gift for new parents who reported that the meals were very much enjoyed and that they were impressed with the standard of the ingredients used.
6. marts 2025
Loved the food
Loved the food. Given as a gift from my nephew and his wife.from Canada. My husband had passed away and they sent me a gift card for Ruby.
27. februar 2025
Delicious food
Delicious food - cooked easily in microwave, delivered on time, well packed.
Would like to see more gluten free options.
27. februar 2025
Such great tasting food
Such great tasting food! Lots of pre done food like this misses the taste mark, and By Ruby does not, it's so delicious! Super easy to cook too, many times I've had a stressful day and come and and thought what's for tea, and always been super happy when I remember I have something in the freezer from By Ruby ready to go. Highly recommend!
27. februar 2025
Besvarelse fra byRuby
Hi Suzanne, this is great to hear!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.