It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Yummy home made meals - recently had my first delivery. Very efficient delivery. Just been reminded by my husband to order another chicken pie for him.
Virksomheden har svaret
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Se mere
Virksomheden har svaret
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
Virksomheden har svaret
Virksomhedsoplysninger
- Producent af frostvarer
- Fødevareproducent
- Fødevarevirksomhed
- Fødevareleverandør
- Frostvarebutik
- Madudbringning
Skrevet af virksomheden
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Kontaktoplysninger
2 McNicol Drive, NW107AW, London, Storbritannien
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Fremragende
2 t anmeldelser
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
excellent
great food to have in the freezer for when you're short on time but want something tasty!
13. februar 2025
I purchased 2 Lasagne, 1 Fish Pie and 2 Cottage Pies and 1 chicken & Bacon and leek pie
I purchased 2 Lasagne, 2 Grass-Fed Beef Cottage Pies, 1 fish pie and 1 British Chicken, Leek & Bacon Pie recently on the recommendation of the Charlie Bingham Ready Meals (which are lovely). I emailed CB to see if they did online ordering. They don't but they where kind enough to recommend byruby which I thought was brilliant for another company to do that. I gave one of each to my son (who is a chef to try). He has tried the lasagne so far and said it was excellent. So I can't wait to sample them for myself.
14. februar 2025
Uopfordret anmeldelse
Delicious meals and so convenient
6. februar 2025
Great and easy to use
Great and easy to use. Reliable. Lovely choices. Clear guidance. Efficient.
Thanks a lot!
3. februar 2025
The quality of the food is fab
The quality of the food is fab, the veg lasagne is the best shop-bought one I have ever tried. I was given gift vouchers for the company and was surprised at the lack of vegetarian options available. What we got was good but I would have liked to see more offerings. Long lead times for delivery were also below the standard I’d expect when paying these prices.
3. februar 2025
Besvarelse fra byRuby
Hi Katie,
So delighted that you have enjoyed the veggie lasagne. As a small company we are focused on quality over quantity of recipes for the moment. I really appreciate your comments regarding more vegetarian options and this is something we will certainly look into increasing in the future.
Very best wishes,
Milly
The most delicious ready meals we've…
The most delicious ready meals we've ever had. So full of flavour, plus you can see that the ingredients are real. The prawns in the Thai curry were big and good quality. Such a treat, especially the microwave bundle with meals ready in less than 20 mins
3. februar 2025
Fantastic food and speedy delivery.
Fantastic food and speedy delivery.
Miss read the instructions and didn't give myself sufficient time to cook a meal. I put it in the microwave to set it off and it was still delicious.
30. januar 2025
Delicious fish pie
Delicious fish pie, the packaging & care taken to get the product to the customer is second to none, will definitely use ByRuby again.
20. januar 2025
Over a week and a half late - apology accepted!
Over a week and a half late. I received a call to apologise and when I asked if we’d get some recompense for this - eg a discount on next purchase - was told they’d get back to me.
They certainly did - my experience resolving this was more than satisfactory.
The food is great. It’s just my mum, who is elderly and needs care, so requires a regular supply of ready meals. And they need to arrive in a timely fashion (which they have so far except that one time).
It was seemingly a one off.
And my mum’s carer’s love heating them for her - simply and quickly.
And (don’t tell my brother and sister this) I love to eat what she can’t finish myself. Yum.
Thanks again to Milly and her team for fixing this.
23. januar 2025
Besvarelse fra byRuby
Hi Max,
Very sorry for the experience you've had. We have had some people away and clearly dropped the ball in your case. I will email you now to resolve this. You absolutely deserve some compensation for the issues you've had.
Delighted you like the food all the same!
Watch out for my email!
Milly
Absolutely delicious
I won a byRuby voucher in a raffle and hadn’t heard of them before. I ordered coq au vin, beef bourginon and fish pie which were all absolutely fantastic! Delivery and packaging were spot on and so easy to cook at home. I will definitely be ordering again!
23. januar 2025
Delicious food slight delay with delivery
I bought meals as a gift for a new mother and have been informed the meals are delicious. I did have an issue with delivery which was delayed twice but I was kept well informed and part of the gift message was missing but on providing direct feedback regarding this I received a very quick response.
7. januar 2025
Besvarelse fra byRuby
Hi Rachael,
Many thanks for your email and I'm delighted that we managed to sort your issues. I hope that your next order goes off without a hitch.
Milly
Gifting my sis meals after baby 💙
I loved how easy it was to order meals for my sister (lives in the UK) after she had her baby. It was a great way for me to take care of her from the US. And she loves the meals!
10. januar 2025
Uopfordret anmeldelse
Tasty meals
Tasty meals. Sent to my Grandma so she feeds herself properly. She likes them very much. Only thing is they are a bit pricey to eat regularly.
19. december 2024
Just delicious
16. december 2024
Beef burgeoning awful
Beef burgeoning awful
1 piece of carrot
3 small pieces of beef! (I hope) terrible
Cost £7
Probably cost 50p to make
Don’t bother
Not even a meal for 1
Awful
Embarrassing! You need some quality control!!! 🤬🤮🤮
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra byRuby
Hello Wotnot,
I'm very sorry to hear about your bad experience. I would like to investigate this further. Could you kindly come back to me with your email address and phone number so that I can look into the experience you had.
Very best wishes,
Milly
Fabulous food
Fabulous food, as always. Never had a bad meal and not found another frozen meals business that comes anywhere near the standard of By Ruby
9. december 2024
Excellent quality
The meals are really excellent quality. The best ready-prepared meals I have ever had.
They have a number of great options for bundles if you want to buy/gift multiple meals.
The website is very easy to navigate.
It makes a perfect gift for new parents to save time in those early hectic weeks (speaking as someone who has received a byRuby package and bought them for others).
9. december 2024
Always my go to and SO good to have in…
Always my go to and SO good to have in freezer when the flu hit!
9. december 2024
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