It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Yummy home made meals - recently had my first delivery. Very efficient delivery. Just been reminded by my husband to order another chicken pie for him.
Virksomheden har svaret
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Se mere
Virksomheden har svaret
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
Virksomheden har svaret
Virksomhedsoplysninger
- Producent af frostvarer
- Fødevareproducent
- Fødevarevirksomhed
- Fødevareleverandør
- Frostvarebutik
- Madudbringning
Skrevet af virksomheden
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Kontaktoplysninger
2 McNicol Drive, NW107AW, London, Storbritannien
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Fremragende
2 t anmeldelser
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very tasty but is the meat cruelty free
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra byRuby
Hello Philippa,
All of our meat is British and sourced from higher welfare farms. Likewise our fish is MSC certified.
Please do drop me a line if you need more info on our sourcing, we take it very seriously milly@byruby.co.uk
I wish not to order anymore meals,the…
I wish not to order anymore meals,the reason is they are to big for me on my own I did send you a email saying I don’t want no more deliveries but have not heard from you
14. januar 2026
Besvarelse fra byRuby
Hello Wendy,
Many thanks for your review, I believe that you have now cancelled your subscription to ByRuby.
All the best and please do let me know if you need any more info.
Milly
Delicious food straight from the…
Delicious food straight from the freezer, zero waste , great for busy days!
15. januar 2026
Besvarelse fra byRuby
So pleased you enjoyed the food Melanie, that's great to hear!
Tasty food straight from the freezer
Tasty food straight from the freezer. Really helpful work nights!
8. januar 2026
Besvarelse fra byRuby
So great to hear, delighted you've enjoyed the food!
Full of flavour
All meals I’ve tried had excellent flavours and top quality ingredients - I can eat this every day! Highly recommended
30. december 2025
Besvarelse fra byRuby
So wonderful to hear, thanks for the review Alexander!
Home cooked meals without the hassle
The meals taste like home cooked meals without the hassle of making them. Also convenience of taking something from the freezer and straight into the oven is such a bonus. We love them,especially the chicken leek and bacon pie that is our favourite.
30. december 2025
Besvarelse fra byRuby
Hello Kay,
That is wonderful to hear, thanks so much for your lovely review. I look forward to hearing your thoughts on the rest of the food. Delighted the food has made your life that bit easier.
Very best wishes,
Milly
The food was delivered on time and…
The food was delivered on time and extremely well packaged to remain chilled. It tasted good too!
30. december 2025
Besvarelse fra byRuby
Hello Vivienne,
Great to hear from you and many thanks for taking the time to review, I'm delighted you've enjoyed the food.
All the best,
Milly
Besvarelse fra byRuby
Thank you very much for the lovely review, I'm delighted that you've enjoyed the food!
Recent order
3 meals ordered fish pie, chicken masala and vegetable lasagna. The fish pie and masala were very nice the vegetable lasagna was not. Too much spinach which spoilt the whole dish.I would not buy that meal again unless there was no spinach in it.
16. december 2025
Besvarelse fra byRuby
Dear Jean,
Many thanks for the lovely review, I'm delighted that you enjoyed the fish pie and chicken tikka but sorry to hear that the vegetable lasagne was not to your taste.
I hope that you enjoy the rest of the food.
All the best,
Milly
Didn’t enjoy them.
Didn’t enjoy them.
Very dry and small portions. Fish pie? Where was the fish!? I think 3-4 tiny pieces of salmon! Cottage pie was tasteless and also very dry!
Very costly for such small portions!
One dish out of six was kind of okay and that was the dish coq au vin! The rest was not up to scratch!
Sorry!
18. december 2025
Besvarelse fra byRuby
Hello Madeleine,
Many thanks for your message and review. I'm sorry to hear that you didn't enjoy the fish pie and cottage pie. Our portion sizes are on par or more generous than most of our competition but I will certainly review the 'dryness' comment. I will contact you directly regarding these issues so that I can check the batches you received.
Very best wishes,
Milly
Besvarelse fra byRuby
Hi Michael,
Many thanks for your lovely message, I'm delighted that you've enjoyed the food so far.
All the very best,
Milly
The customer service is excellent
The customer service is excellent; prompt, thoughtful and generous when there is a problem with delivery. We enjoyed the fish pie, a quick way to enjoy an easy meal on a busy night.
5. december 2025
Besvarelse fra byRuby
Hello Susan,
Thank you for the lovely review, I'm delighted all has gone well with the food and that we were able to rectify delivery issues.
All the best,
Milly
Good quality and excellent taste
I haven't eaten all the meals but the ones I have had have been excellent and the quality is superb. Slightly expensive for a ready meal but we'll worth it. I will be buying more after the New Year
24. december 2025
Besvarelse fra byRuby
Thank you so much for the lovely review Paul, I'm delighted you've enjoyed the food
So happy to have found Rubys
I buy these meals for my elderly mother who is now not unfortunately able to cook meals from scratch.
She was a superb home cook so I want her to have the best quality ready meals she can have with nutritional value.
I wish they had more that are microwaveable however.
I put her cottage pie in the oven for her on my last visit and a tried a spoonful and it was delicious!
I look forward to tasting a few more on my visits .
Well done Rubys team, more recipes please then I don’t need to buy meals from anywhere else!
16. oktober 2025
Besvarelse fra byRuby
Hello Lucy,
What a lovely review, thanks so much for your glowing comments. We'll take your comments on board regarding the microwaveable products.
Best wishes,
Milly
good food good price
20. november 2025
Besvarelse fra byRuby
Hi John
That's great to hear, thanks for the feedback!
Best,
Milly
Everything was delicious but a little…
Everything was delicious but a little expensive for my budget
I enjoyed every meal ,will maybe
Order again when budget allows
10. december 2025
Uopfordret anmeldelse
Besvarelse fra byRuby
Hello Graham,
Many thanks for the lovely review, I'm delighted that you've enjoyed the food.
Treats in store for the future.
Best wishes,
Milly
Thank,you for your meals
Thank,you for your meals, l really,injoyed them with my son we can see that your meals are cooks with only the best meat thats why l am giveing and rateing,you with top marks.👍😄
26. november 2025
Besvarelse fra byRuby
That is lovely to hear Ann-Marie, thanks so much!
Besvarelse fra byRuby
Hello Harriet,
Many thanks for your review and for taking the time to contact us. I would like to ascertain some more details about this o that I can check the batch. I will drop you an email.
All the very best,
Milly
All good
All good. Delivery, packaging and most important excellent meals. Good ingredients well prepared. Thank you.
21. november 2025
Besvarelse fra byRuby
Hello Paula,
Many thanks for your lovely review, delighted that you have enjoyed the food and the delivery. I hope the food makes your life that bit easier.
All the best,
Milly
first time I tried this company all I…
first time I tried this company all I can say about them
is wow what wonderful food
5. december 2025
Besvarelse fra byRuby
Gosh, what a lovely review, thank you very much Brian! I hope you continue to enjoy your ByRuby food!
Dette er Trustpilot
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