Novel way of insuring your car….unfortunately they are ceasing this operation having a new owner with a new business strategy. By Miles allows the driver to take control of how much insurance they p... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Since joining miles - I have always had 💯 satisfaction, with their professional approach and service. It is a shame they will no longer able to continue after September... Closing...
My car was in for MOT and mechanic unplugged tracker which flashed up on my tracker. I quickly informed miles tracker by email and got an immediate response Very happy with quick and understanding... Se mere
By Miles is a useful way of insuring a car if you have limited or restricted driving needs. I have Parkinson’s disease and don’t use my car much now. I only pay by the miles I drive so it’s very econo... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
Kontaktoplysninger
PO Box 882, Surrey Street, NR7 7EX, Norwich, Storbritannien
- 0330 088 3838
- hello@bymiles.co.uk
- bymiles.co.uk
4,6
Fremragende
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
By miles has always been very helpful…
By miles has always been very helpful during the time I have had car insurance from them.
5. februar 2026
Uopfordret anmeldelse
Great customer service
Great customer service. Shame it’s all coming to an end!
5. februar 2026
Uopfordret anmeldelse
Fees and Tracker drained my car battery
Tracker drained my car battery
Had to pay a fee to cancel insurance rven though it was within 7 days
Avoid
They claim below it doesn't drain the car battery… but it does, you will find others have reported this issue online also.
6. november 2025
Besvarelse fra By Miles
Hi Courtney,
Thank you for your feedback. I'm really sorry to hear you've had a bad experience while with us.
In terms of the Miles Tracker, the way in which it operates is that it will periodically use your car's battery when the engine is off to ensure it's still connected to our network. That said, it uses so little power that it'd take several months to drain an average car battery.
Our Miles Tracker mainly uses the socket for the small amount of power it needs and reads engine codes, but it won't change anything on the car. The sort of functions it performs are standard and won't affect your car's electronics.
We typically need to charge a cancellation fee to cover the cost of setting up your policy, setting up your Miles Tracker, posting it out to you, and then arranging for its return. We do try to be as transparent as possible when you purchase the policy, which is why the cancellation fee is detailed on your quote page, in your policy schedule and documents and in our FAQs.
If you'd like to get in touch with us to discuss your this at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.
Best,
Callum
Taking out insurance with By Miles was simple and straightforward
Taking out insurance with By Miles was simple and easy, and as a low mileage user it is great that I only have to pay for cover for the miles I drive. I don't understand why all insurers don't offer this facility, as it would be fairer on all road users!
5. november 2025
By Miles are a great company
I have been with By Miles for a couple of years and cannot fault them. The customer service is fantastic, communication very good and their costs are very competitive. I highly recommend them.
31. januar 2026
Uopfordret anmeldelse
Love this Company
Love this Company. Really fair way of pricing cost of Car Insurance and additional features on their App that adds value to being a Member.
Had a reason to contact Customer Service with a query and Josh thankfully continued the efficiency of this Company.
Thanks again.
2. februar 2026
Uopfordret anmeldelse
It was well organized and easy to…
It was well organized and easy to renew. I am sorry you are not insuring any more.
16. februar 2025
Uopfordret anmeldelse
Great price because you pay only how…
Great price because you pay only how much you drive .
24. oktober 2025
Competitive price, easy app
Very competitive price and easy to use app. Device was installed in seconds. Happy customer.
30. oktober 2025
I had an issue with my car’s mileage…
I had an issue with my car’s mileage tracker not working, and I contacted ByMiles customer care for support. The team was very helpful and responsive throughout the process. They quickly identified the problem and arranged a replacement without any hassle. I’m very satisfied with the service and appreciate how efficiently the issue was resolved. Great customer care experience.
19. januar 2026
Uopfordret anmeldelse
Excellent communication
Excellent communication, a quick response, reliable.
24. januar 2026
Uopfordret anmeldelse
EFFICIENCY IS THE KEY
The young lady I spoke to was efficient and considerate. How I wish all agents could emulate her. Sent the necessary documents the SAME day by E mail TREMENDOUS!!!
22. januar 2026
Uopfordret anmeldelse
I find it cheaper my car insurance…
I find it cheaper my car insurance policy. And the people very helpful and friendly.
23. januar 2026
Uopfordret anmeldelse
Probably one of the worst service…
Probably one of the worst service providers I have ever experienced
Rude and unsatisfactory in every way.
Do not get insured by them
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra By Miles
Hi Darren,
Thank you for your feedback, I'm really sorry to hear you've had a bad experience whilst with us. This is not at all the experience we aim to provide, and we would love to look into this for you.
We're always here to help, so please do give us a call on 0330 088 3838 week days between 10am and 4pm or send us a message via the live chat feature in your app. You can also email us at support@bymiles.co.uk
Thanks,
Callum
Been insured by miles 5 years
Been insured by miles 5 years, always been good communication, been stress free experience the couple of times I've dealt with them, originally chosen them because they were cheap.
22. januar 2026
Uopfordret anmeldelse
Excellent service
Excellent service. Kept fully informed throughout. Easy process. Polite.
22. januar 2026
Uopfordret anmeldelse
benefits me to be insured by By Miles
I drive very little and I only pay for what I drive so it benefits me to be insured by By Miles
17. oktober 2025
Amazing communication and so easy to…
Amazing communication and so easy to navigate.. recommend 100%
20. januar 2026
Uopfordret anmeldelse
You know exactly what you're paying for
ByMiles makes it nice and clear exactly what you're paying for and their app is so easy to use.
21. januar 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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