BYLT Basics Anmeldelser 2.139

As a customer from the beginning and someone who used to encourage my circle to try Bylt, I can no longer say that I look forward to any new drops. #1 issue: the dramatic price increases are a no go for me. For a t-shirt that cost 18 dollars less than two years ago jumping to 40 with no changes to design is pretty outrageous. This was a brand that was coveted for the value to quality. Anyone that recently found out about them wouldn't know this but long time customers see the huge increases. Its simple math, lower prices=more sales and happy customers, high prices= less sales and alienation.
Stop being greedy and look out for the people that brought you up. People are getting killed in this economy and their logic is : let's raise prices!! Wth.
#2 Design. Seems they are talking design cues from Adidas and this boxy baggy look. Not cool! Seems now like they are just throwing anything against the wall to see if it sticks. Every single person that i know that used to wear Bylt is looking elsewhere. Its not that we are cheap its just that we aren't fools. Treat your customers right.
Lower your prices and I can navigate the cascade of designs you throw at the wall.

Great experience.

Kelvin was awesome and very helpful!! Will definitely be shopping more with them.

Clothes are great (5 star) but the website shopping experience is a complete fail (1 star). I’m a frequent returning customer but every website visit is a hit or miss experience. More often than not there are some weird technical difficulties on their site…most recently you get an “error occurred on this page” message when you try to click on a item for more details. Doesn’t matter if you’re using Chrome or another browser. Real shame because the clothes are good…if only you can see them in more detail than the thumbnails that come up in a product search. If I can’t see those details, I’m not buying it and so I’ve moved onto another retailer’s site with great clothing AND a a good website experience.

I have a ton of BYLT clothes and appreciate the comfort, style, and fit of their clothes. I was having an issue with not receiving an order I placed recently and the customer service team was quick to respond and very helpful in getting things sorted out

Introduced to BYLT from my future son-in-law. Decided to order some racerback tees for myself and love the fit & quality. Had a question about a recent order, and Rachelle was very responsive and provided excellent customer service. Highly recommend!

Very responsive and understanding; offered to exchange shrunken pants for a new pair at no cost

I’ve always had a fantastic experience with BYLT, from the quality of their clothing to the excellent support team. My recent order delivery issue was handled by Mercy, and the whole process was smooth, quick, and stress-free.

Had an issue with one of their shirts. Return/exchange was seamless and they even reached out to see how things were going! You don't see that in this day and age of internet buying. Thanks BYLT!

Absolutely horrible customer service (in-store and online), and even worst quality. I bought a pair of pants that started to de-thread and eventually tear, in under one year and bylt would not exchange or refund me.

My experience at the Irvine, CA location was a joke. The young girl that "helped me" said there is nothing they can do because it's been over 30 days, and they "recently changed their policy" on exchanges. I asked to speak with someone else and she offered the support email address, and said they probably won't do anything either.
Absolutely a failure in attempting to help and soothe over a customer that has had a bad experience with your product.

The online support has not replied to any of my three emails, asking for a possible exchange, partial refund or outright return due to faulty manufacturing. I tried waiting for a response and received nothing. So my takeaway is that Bylt clothing will last 30 days and after that you're out $120 for pants, because they'll rip and there's nothing Bylt will do about it.

To contrast great customer service, I had a faulty Camelbak I bought from REI over a decade ago, and when I went to the store to troubleshoot, they gave me a brand new one, no questions asked. Talk about brand loyalty and customer care.

I will never buy from or recommended built ever again. The quality is a joke and they don't care about making right with customers. I have Lululemon clothing that I purchased 15 years ago, that hasn't torn or even frayed, and vuori is also high Quality that I've recently tried. Vuori also replaced my shirt that was starting to de-thread, several months after purchase, with zero hassle.

Bylt gets two thumbs down, zero stars if I could and zero recommendations.

The clothing is amazing but they need to take a customer serivice lesson from Nordstrom. They are garbage when it comes to returns, exchanges, and expedited shipping. They dont give a crap about needing things on time. Also, they use USPS which is also garbage for packages. Super disapointed.

The customer service was right on. The product is very good.

Great product and customer service! Very responsive and able to help repair any damages very quickly.

Not only are thier clothes simply quality, but their customer support is amazing. I truly love their brand. Had an issue and their chat was easy and fast to navigate. Carol, my rep took care of the issue within minutes. Amazing job. Love me some BYLT

The quality of their product is phenomenal! I’ve been purchasing from BYLT for years now, and their product holds up.

Also, their customer service team is responsive and super helpful! (Which is rare these days) I’ll be a lifelong customer for sure!

Worst customer service and responses that I have ever dealt with. They have one email, no phone number and employees that clearly don’t care. Two times they have lost my return/exchange arguing with me the order did not exist. I can not talk to management or anyone in charge, I’m sure this is on purpose. Only thing to do is dispute charges and show bank all saved correspondence.

I rarely leave negative reviews, but this experience with BYLT has been extremely frustrating and poorly handled from start to finish.

I placed an order and waited for delivery, excited to receive it. When it arrived, the entire order was wrong. I immediately contacted customer support, provided photos as requested, and asked for an exchange so I could receive my original items.

From there, the process became drawn out and exhausting:
• Long delays between email responses
• Repeated back-and-forth communication
• Requests for photos and confirmations
• Being told items were being sent — when they were not

At one point, I was told my replacement order had shipped. Only one item arrived, not the full order. When I followed up, I was told the tracking number they gave me was “incorrect” and actually referred to a previous shipment that never included my missing items.

After additional emails, I was then told the remaining items were sold out — which raises the obvious question: why was I told they were being sent if they were unavailable?

To make matters worse, after explaining clearly that their proposed solution was unacceptable, BYLT ignored my response entirely and unilaterally issued:
• A refund for only two items
• A standard 30% discount code, which BYLT regularly offers anyway

This does not compensate for:
• Receiving the wrong order
• Multiple shipping errors
• Conflicting information
• Time spent chasing support
• Being misled about item availability

I requested a full refund for the entire order, which is reasonable given the repeated fulfillment failures. That request was disregarded.

Update: After significant back-and-forth, BYLT did eventually agree to refund the entire order. I appreciate the final resolution, though the process to get there was far more difficult than it should have been.

Mistakes happen — but how a company handles them matters. BYLT’s communication, follow-through, and customer care in this situation were extremely disappointing.

I bought a pair of sneakers online and paid $79.00 including taxes. When the sneakers arrived, I didn't like them and wanted to return them. They told me they charge a $7 return fee, but they only refunded me $62.00, $17.00 less than I paid. I tried emailing to complain, but no one responded. They simply stole my money.

Carol and the customer service team were top notch. Grateful to have bought from BYLT.

I needed to exchange a pair of pants and the process was extremely easy with free shipping. I also had some stitching issues on a pair of pants, they sent a free replacement pair immediately without needing to send the affected pants back. Their customer service has been exceptional. Hopefully this quality issue is a one-off and if it is, they are a 5 star!