Made an order 2 weeks ago. Payment taken by company, but no communication about order. Parcel has not arrived. This could be a scam website/company; I would advise avoiding it. I will see if I can r... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After an initial issue, which was promptly solved, the order was dispatched and with us quickly. Will be using again. Good communication and helpful.
I asked a question beforehand and they answered it really quickly! Can't fault the customer service and the products are really well made.
I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Kontaktoplysninger
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Storbritannien
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3,8
God
218 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 35 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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I wasn't sent the right thing
I wasn't sent the right thing , I ordered a bottle holder
3. marts 2025
Besvarelse fra Buttercup Pet Products
Hey Karen, Many thanks for taking the time to write a review. We have looked into this and we can confirm you did not order a water bottle holder, but the mounting kit for one. The mounting kit clearly states that this is not a full bottle holder. We can also confirm you have never contacted us for assistance with this which is why this feedback comes as a shock to us! Please get in touch at hello@buttercuppetprocuts.co.uk and we can get this sorted for you ASAP! Many thanks, Jordan, Buttercup Pet Products
Ingenious idea for water bottles
I bought one of the water bottle holders after an instagram post on masonscavies. It makes water changes so much easier, no struggling with fiddly wires and constantly adjusting the bottles. The Guinea pigs love it and drink a lot more so much so I've recently bought another.
Thank you for the ingenious idea.
3. februar 2025
Uopfordret anmeldelse
Guinea pig water bottle holder is great…
Guinea pig water bottle holder is great . Easy to fit to cage and gives piggies easier access to the water nozzle, good quality manufacture of product as well . Very happy
12. februar 2025
Uopfordret anmeldelse
Water bottle holder is amazing quality…
Water bottle holder is amazing quality and easy to use and they have a lovely colour range and delivery was quick would definatly use these again thankyou 😊
4. februar 2025
Bottle holder
Easy to order. Had seen these water bottle holders being used on a guinea pig page. They raved about them. Not disappointed. No leaky water bottles.
4. februar 2025
Excellent product and Customer Service..
I ordered two bottle holders for my son’s Guinea pigs.. one 320 ml and one 600ml. The holders arrived but unfortunately two 320ml had been dispatched. I emailed Buttercup and quickly received a reply assuring me the matter would be resolved ASAP. True to their word another bottle .. the correct size ..was dispatched. Not only are their products excellent but I experienced excellent customer service too. Yes an error had been made but was quickly put right. Thank you Jordan for your efficient customer service. My son and the piggies are very happy.
3. februar 2025
Uopfordret anmeldelse
Genius.
I changed to a different kind of bottle from these as I didn't like the wire fixing. The others had to be unscrewed every day to fill and refitted again, which was a pain.
This is a brilliantly thought out solution for hanging the bottles. Once fixed it stays put and the bottle comes out for refilling. I have two light purple holders with two purple bottles. Genius. Thanks, would recommend to everyone.
28. januar 2025
Happy from the US
The leaking seems to have stopped. I like the bottles too. Just need the bigger sizes to be restocked. Very happy from the US.
25. januar 2025
Uopfordret anmeldelse
Delivery time was way lateer than…
Delivery time was way lateer than expected. Which is a shame as the rest of the experience was five star.
8. januar 2025
Great product and great customer service!
I ordered two water bottle holders and realised that I ordered the wrong type. The customer service was both quick and generous and the products themselves are really good quality!
12. januar 2025
Uopfordret anmeldelse
not yet received my order from you
thank you for the information on how to install and use your product but as i am yet to receive my goods I am unable to comment or indeed give a review of the product
8. januar 2025
Besvarelse fra Buttercup Pet Products
Hi Wendy,
Thank you for your feedback. We're surprised by your negative review, as we haven't received any communication regarding any issues with your order. At Buttercup Pet Products, providing excellent customer service is our top priority. If you could kindly email us your order details at hello@buttercuppetproducts.co.uk, we would be happy to investigate this further and assist you.
Many thanks,
The Buttercup Pet Products Team
Fantasicly simple bye effective thought…
Fantasicly simple but effective thought of everything to make the product sturdy and perfect. Fab service too.
8. januar 2025
Besvarelse fra Buttercup Pet Products
Hey Rachel,
Thank you so much for your kind words ☺️
Many thanks
Buttercup Pet Products
Makes things so much easier
Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea.
Yes it initially seems a bit expensive but it's so much quicker and leaking is definitely improved. Wish had done it years ago
8. januar 2025
Besvarelse fra Buttercup Pet Products
Hey Lisa,
Thank you so much for taking the time to write such great feedback! 🙂
Many thanks
Buttercup Pet Products
Besvarelse fra Buttercup Pet Products
Thank you! 😊
Many thanks
Buttercup Pet Products
Still not received item
6. december 2024
Besvarelse fra Buttercup Pet Products
Dear Amber,
We truly value hearing from our customers and wanted to take a moment to address your concerns in detail.
After reviewing your order, we can confirm that it was placed on December 5th with our Evri delivery service, which offers a 2-4 working day delivery timeframe. Your order was dispatched within our stated processing window of 1-5 working days and was delivered on December 16th. While we acknowledge that this was at the latter end of the delivery window, we have ensured that your order was fulfilled within our delivery policy which can be found here: https://buttercuppetproducts.co.uk/pages/delivery-returns
We sincerely appreciate your understanding and hope this explanation provides some clarity. If you have any further questions or concerns, please don't hesitate to get in touch.
Thank you for your continued support.
Best regards,
Buttercup Pet Products
Besvarelse fra Buttercup Pet Products
Dear Emily,
Thank you so much for taking the time to provide us with your feedback. We truly value hearing from our customers and wanted to take a moment to address your concerns in detail.
After reviewing your order, we can confirm that it was placed on December 4th with our Evri delivery service, which offers a 2-4 working day delivery timeframe. Your order was dispatched within our stated processing window of 1-5 working days and was delivered on December 15th. While we acknowledge that this was at the latter end of the delivery window, we have ensured that your order was fulfilled within our delivery policy which can be found here: https://buttercuppetproducts.co.uk/pages/delivery-returns
We sincerely appreciate your understanding and hope this explanation provides some clarity. If you have any further questions or concerns, please don't hesitate to get in touch.
Thank you for your continued support.
Best regards,
Buttercup Pet Products
The bottle holder is brilliant
The bottle holder is brilliant. It was easy to assemble and makes the water bottle more secure than the holder I had.
28. november 2024
Besvarelse fra Buttercup Pet Products
Hey Ruth,
Love it! Thank you 😊
Many thanks
Buttercup Pet Products
Bottle holders
I ordered the bottle holders. Ordered wrong size so had to return. I then reordered correct size. I had a query which was dealt with quickly and resolved via customer services.
They’re great holders. The bottles still drip but it’s so much easier to take out and replace. Would recommend them.
25. november 2024
Uopfordret anmeldelse
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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