Discovered the Busby & Fox Cardiff shop by chance and had such an enjoyable shopping experience l felt compelled to write a review! The staff were friendly and welcoming and on a very hot afternoon, m... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I absolutely adore this brand. So many lovely clothes, lots to choose from and I just love how everything is displayed and coordinates. I’ve developed a Busby and Fox habit having discovered their M... Se mere
I had the best experience at the Bath store in February, all three ladies were so welcoming and lovely, giving great style advice without being pushy. I was so happy with the quality, material and sty... Se mere
Virksomheden har svaret
Great looking ankle suede boots but both sizes arrived damaged, such a disappointment! Their sizes don't make any sense, I had ordered my usual size 4 UK (their smallest size for those boots) and it c... Se mere
Virksomheden har svaret
4,3
Fremragende
30 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely trousers and a good fit
Lovely trousers and a good fit - very comfortable and can be dressed up or down .
3. juni 2025
Besvarelse fra Busby & Fox
Thank you so much for your lovely feedback — we’re so pleased to hear you’re happy with the fit and comfort of the trousers. Versatility is something we really value in our pieces, so it’s wonderful to know you’re finding them easy to style.
Kind regards,
Sam
Busby & Fox Customer Care
Such poor quality - style over substance
I feel so frustrated with this store. The styles and colours are lovely. The shops are stylish and well presented. It should be my favourite store but the quality is just dire.I keep going in and hoping things have changed and quality has improved. They haven’t.
The composition and cut of the fabrics is awful and has markedly deteriorated since they stopped stocking brands. To charge well over £100 for a piece of shapeless largely acrylic knitwear is an utter rip off. Nothing is lined, hemmed properly or of any reasonable quality.
It’s Thai market stall goods at Copenhagen prices and someone is reaping a huge mark up from this stuff. I’d far rather buy quality cashmere, silk and linen secondhand.
1. marts 2025
Uopfordret anmeldelse
Besvarelse fra Busby & Fox
Thank you for sharing your thoughts with us — we’re sorry to hear how disappointed you’ve been, especially as it sounds like our stores and style really resonate with you.
Quality is something we pride ourselves on so we take your comments very seriously. It's this kind of insight that helps us continue to improve, so I'll ensure your feedback is shared with the team.
If you’re ever open to it, we’d love to welcome you in-store for a personal styling session. It’s a great way for us to show you more about our fabrics, design process and the thinking behind our pieces — and hopefully help you find something that feels right for you.
Thanks again for taking the time to let us know your thoughts.
Kind regards,
Sam
Busby & Fox Customer Care
The return procedure is painful
The return procedure is painful. Unable to talk with anyone no phone number available to customers also they have to approve a return !! Well I suppose there's a first time for anything
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra Busby & Fox
Thank you for taking the time to share your feedback with us — we’re very sorry to hear about your experience with our returns process.
We completely understand how frustrating it can be when things feel unnecessarily complicated, and we’re sorry we didn’t meet your expectations on this occasion. We’re taking your comments on board and would like to reassure you that we're actively looking at ways to make the return process clearer and more convenient for our customers.
We’re a small team and always looking to improve, so your feedback is incredibly valuable to us — thank you again for bringing this to our attention.
Kind regards,
Sam
Busby & Fox Customer Care
Poor quality fabric
I always think the clothes look so lovely hanging in the window or styled in photos on the website. But the quality of the fabrics is SO disappointing. Having avoided buying for a while, as a result, I thought I’d try again and bought a dress. It arrived terribly creased and was such poor quality, especially at the price point. And about a foot too long, to boot. It was sent straight back. Love the quirky jewellery tho.
29. januar 2025
Uopfordret anmeldelse
Great customer service in Kingsbridge…
Great customer service in Kingsbridge branch today. I had a lovely clutch bag with shoulder strap as a present and unfortunately the zip broke. I took it back and although they tried, there was no similar product in any of the branches. I was given a credit note. Very nice, professional service. Thank you.
15. juli 2024
Uopfordret anmeldelse
Excellent Service
Stumbled across busby and fox in Totnes having seen a pair of shoes I liked in the window. We were greeted with two very helpful constructive happy members of staff, which is so refreshing. I had such a positive experience not only did I buy the shoes but two tops ! Then we came across the branch in Salcombe the next day and popped in and greeted by two members of staff with the same happy helpful attitude. I would recommend a visit especially if you need some advice x
2. juli 2024
Uopfordret anmeldelse
A lovely asset to Farnham town
Every time I walk into the Farnham store I'm greeted by the happiest retail assistants ever! I have really enjoyed shopping here in the last few months and absolutely love my new purchases. Definitely one of my favourite stores in town now - I will be back again after payday 😂
15. maj 2024
Uopfordret anmeldelse
Nonexistent customer service
Ordered 3 items 2 weeks ago. Kept 2 and returning one. No return label or address. You need to email them to get an approval for the return for 48 hours. Not easy but fair enough. Heard nothing one week on. Have chased 3 times to return it as going away this week. Shouldn’t be this hard. Needless to say will never use this retailer again!
10. december 2023
Uopfordret anmeldelse
Poor quality metal ivy Christmas wreath
Ordered a metal ivy Christmas wreath. In the photos it looked as though it had a faded rusty/gold patina with a light sheen. When it arrived there was no sheen or gold patina - just rusty. It certainly didn't look like the photo. It's also very flimsy and poor quality for the price. I won't be purchasing anything from them again.
23. november 2023
Uopfordret anmeldelse
Lovely clothes and accessories
Lovely clothes and accessories, good quality and always something new and interesting. Very happy with all my purchases so far.
6. november 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.