Burtonkia Anmeldelser 31

Shocking company, avoid at all costs!! If I could give a 0 star as a review I would! Bought a van from these and less then a week into having it we had problems. Customer service is shocking and helping solve the problem and getting it into a garage they deem ok on the warranty is another thing! Do not waste your money. Staff are unhelpful and just want to sell you the vehicle! No after care what so ever!

Shocking customer service, avoid at all costs !!!!!

Claire Harrigan dealt with our purchase. Everything was handled very smoothly and nothing was any trouble for Claire. Will definitely be back, as we had a great experience with Kia Burton.

Keith was fantastic throughout the transaction. Visited on Sunday to secure the car after already test driving and cannot fault the sale. All questions answered honestly and managed to achieve a deal after some negotiation. Very thorough and would happily recommend him to anyone looking to purchase a Kia at Burton!

Keith, the salesman who dealt with my Sportage purchase was extremely helpful, knowledgeable, friendly and made the whole buying experience easy. On collection of the 10 month old vehicle, which was in perfect showroom condition, he took the time to explain and indeed implement all the controls to my requirements, which meant I could just drive the car with ease knowing everything was set up. Can’t praise him enough, nor the vehicle. Luxury on wheels.

Good professional friendly service.

Our sales assistant, Keith Thurlow, was excellent. He carefully explained the process we would go through to buy our car, advised on additional items we could purchase, explaining the pros of each without being pushy, and took time to sit in the car with us explaining all of the controls - we had not had a Kia car before. He discussed a service plan with us, and took time to wait for us whilst we set one up with the service department. All in all, an excellent experience, would certainly recommend him to others.

We went to Kia Burton today to see, buy and hopefully drive away a £27,595 Kia that was advertised on Autotrader.
Yes, I was a genuine cash buyer with cash in the bank to buy and drive the car away.
The man I spoke to refused to budge on the price.
When we looked at the car it was not clean and parts were missing from the boot, even though the car is not used (delivery mileage only) and we had given him 2hrs notice of travelling from Oxfordshire.
I was close to accepting the full price but then noticed that the car did not have front mats. There were actually the plastic posts poking up in the drivers foot area that the mats connect to!
You sell an expensive car without basic mats?

So I said to the man that I will buy the car if he puts mats in there for me to drive away. He checked his stock, they had them in stock (of course they did) but he refused to throw them in.
I was amazed.
They lost a sale for the value of two mats.
I walked away.

Either you allow your ‘salespeople’ to sell or at least supply a car with the basics before selling it.
Had you accepted my cash it would be earning you around £2.50 a day in interest – an incredibly poor business decision.
====UPDATE====
I eventually relented and paid for mats and returned today to pick the car up.
It wasn’t the smoothest handover (LOL no mats in the car!) as we nearly had to take a trip to the post office because the wrong V5 was being referenced, but I have to say that Archie was great and we eventually were able to drive it away after about 2 hrs.
Then when we got the V5 it had the incorrect name (again) and after two weeks I'm still awaiting a reply from their incommunicative sales manager who I suggest you avoid.

After trailing round various dealerships where we were really disappointed, it was completely different experience when we visited Burton Kia. We were able to park, everything was priced, immaculate, the dealership was spotless and the sales team were brilliant. The deal was very fair and conducted in a really professional manner.
The hand-over was on time, not hurried and the vehicle was absolutely gleaming.
We cannot speak highly enough of Burton Kia and the Kia we now own. Our expectations really were exceeded and we are delighted to be one of their now loyal customers.

Outstanding service from the team. From start to finish. Can’t fault the aftercare from the team.

The service staff are incredibly helpful and can’t do enough for you. Always use Burton Kia, wouldn’t go anywhere else!

I’ve always bought my cars from Burton Kia and honestly wouldn’t go anywhere else. Every time I’ve dealt with them it’s been a really good experience, whether it’s buying a car or getting it serviced.

The team are always friendly and easy to deal with, and nothing ever feels like too much trouble.

I’d definitely recommend Burton Kia to anyone looking for a dealership you can trust.

I have used Burton Kia for years now changing my car several times. As a family run business I have had nothing but positive experiences from day one from everyone associated. I couldn’t recommend Burton Kia highly enough. 5 stars from me.

Everything ok with the purchase how ever car was shaking over 60mph found in test drive tried to call dealership 3 times still and said would get a call back, explained living over an hour away and asked if I could take it local still no response, so had to take it cost me £170 for some new rear tyres due to them been mid shaped, this is something you don’t expect to be doing when buying a new car, still waiting for garage to provide me a refund for this especially when I traded a car in with no issues!

From our first visit to collecting our new car, we felt welcomed and looked after.

The young man (Ben) I dealt with was very helpful and polite. This is the sixth Kia I've had from this dealer over the years and have always had good service.

NEVER BUY FROM **

Awful customer service
Extremly poor customer service. I made an offer on price of a car but then was bombarded with messages.

Someone called and said the car it’s still for sale and would I like to come and see it.

I asked him about my offer to which he said we only sell car at the asking price. I was like why calling then as I already made an offer. The man on the phone said to be with arrogance” WE ARE GOOD AT SELLING CARS”Kia venga 2018 with 60000k miles up for £5995. The market value of the car is £4875.00. So they wanna make 1k plus profits on a car which will be brought by a middle class section. Refer to the pics attached.

You just say yes or a no to an offer made by the customer.

On auto trader where the car is listed to sell has same model for the price of 6.2k for half the miles clocked.“GOOD AT SELLING CARS” even if it’s a rip of price and taking pride in scamming their customers.

I will not be buying and will keep my friends and relatives away from them.

Then told me that on closing message “SORRY, YOU DONT HAVE THE BUDGET”

I have the budget but not going to get ripped off.

UPDATE:

just had the Director, Harry Bullock phone me and continually shout “We will not see your vehicle. Come and collect your vehicle” due to the review I put on below.

Also stated no complaints process to take this higher.
Also allowing a car that is unsafe to be driven away.
Did not address any of the complaints made via email prior to this Google review.
Was aggressive and rude and hung up part way through the call.

I have now taken this higher to the Motor Ombundsman. This garage should not be allowed to put the KIA logo on their building if this is how they represent their brand.

I actually bought a car from this garage around 10 years ago, had excellent service, both in sales, in servicing and warranty faults. Looks like under the leadership of Harry Bullock, the customer experience has gone downhill.

I reiterate that with the way I have been treated here by both Harry Bollock and The service team, this garage is not fit for purpose and needs thorough investigation when reviewed by Kia head office.

I will also be escalating in other areas until I receive a full, written apology from Harry.

DO NOT GO HERE!

Service team member was incredibly rude. Sighed at me because i asked them to contact another garage about lubricant type. All being said before they even looked at the issue. I’m not a mechanic. Also have to wait 20 days for car to be seen. No offer of a courtesy car and instantly made no effort to help. Just said none are available. Not even bothered saying, we don’t have one now, but we will add you to the list and contact you. Just brushed off and told to contact Kia customer service. Literally from the moment of ringing she tries to get out warranty issues. Do not bother buying a Kia, if you have don’t use this garage. No support, or care in the world for customers.

Avoid this service department at all costs! I am beyond frustrated with their lack of accountability. My head unit keeps shutting down and restarting. Despite having a service plan, they are demanding £144 just to look at it, even though they failed to check it during my last visit.

I followed their instructions and captured video proof of the fault, yet they still refuse to honor the service plan or warranty without extra fees. To make matters worse, they use "warranty voiding" as a threat to stop you from going elsewhere, while quoting thousands of pounds for repairs they haven't even properly diagnosed. They are quick to take your money during the sale, but as soon as you need support, they disappear. Absolutely unprofessional and irresponsible.

Awful experience with car, told they were going to fix things and didn’t. Not sure how they passed our new car on a MOT as so many issues that would potentially be fatal in an accident. After ringing multiple times and being promised a call back, nothing happened so had to contact the manager. Absolutely gutted as we had such high hopes. Do better!