I Buy from burgection because I know it’s not a Chinese knock off knife and the quality is always there but the one minor thing I didn’t like is being charged the import fees.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Stellar customer support. They got ahead of the delays with FedEx shipping, before FedEx was even reaching out to me. They even offered to ship a replacement free of charge (but we got the initial pac... Se mere
Learned of Burrfection during Covid times. Got really interested in knives and blade steels. Watched Ryky's videos on whetstones and sharpening many, many times. Eventually purchased seven knives,... Se mere
I have to say that I was disappointed with the quality of the knife. Firstly, the choil was so unfinished as to be injurious, but after more than a bit of file work, sanding, and polishing, it was fin... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Burrfection Store sources knives from top Japanese craftsmen, and professionally designed sharpening products.
Kontaktoplysninger
807 CST Tower, 650 Cheung Sha Wan Road, Cheung Sha Wan, Hong Kong
- help@burrfectionstore.com
- burrfectionstore.com
Bed kunder om at skrive en anmeldelse
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very clear to process
No customer support
Package failed to ship. I reached out to support 3 times now and have gotten no response. No replacement updates, can't even cancel my order for a refund. I was just robbed
Beautiful knife
Fast delivery.
Absolutely gorgeous knife, sharp right out of the box.
Simply drops through vegetables as though they weren't even there.
Well presented.
Learned of Burrfection during Covid…
Learned of Burrfection during Covid times. Got really interested in knives and blade steels. Watched Ryky's videos on whetstones and sharpening many, many times. Eventually purchased seven knives, numerous whetstones, and now a cutting board. The products have consistently been world class, and the deliveries very fast. And Ryky is pretty darn good at making YouTube videos. Thank you!
Support?
Zero customer support via web portal after 3+ attempts. When you read their terms of service they do not guarantee that products meet advertised specifications and you really do not know what you are getting. These are likely Chinese knockoffs cloaked with clever marketing.
Great ordering and delivery experience.
Great ordering and delivery experience.
Faster delivery than I received from Wustoff in the US.
I have ordered twice from Burrfection and they did a great job each time. I highly recommend!
Product shipped right away and was…
Product shipped right away and was packaged with care. When product arrived it was in perfect condition and exceeded expectations. I was a little skeptical at first but I will recommend and definitely buy from here again!
Solid company
I've ordered two knives from Burrfection. One was held up in customs for about a week, but it was finally released and will arrive today. The other knife was sent and received without any issues. Great quality and excellent customer service from Burrfection!!
Easy to navigate the website
Easy to navigate the website, and very good quality products.
Order placed on January 4
Order placed on January 4, paid by card immediately. I received an email confirming the order, and since then nothing, no communication, no response to my attempts to communicate via their chat on the store's website. So I'll just write off the $220, which won't kill me, but I'm not happy that I fell for it.
damaged knife , dead store
most knives are out of stock
my knife arrived damaged
and the store is not responding to mails.
Fast delivery and excellent…
Fast delivery and excellent communication regarding my order.
And, most importantly, I really like the board
Missing half of my order
I ordered a cutting board and a knife and when my shipment arrived it was already opened along the perforated tear strip with the knife stolen from it and two pieces of tape keeping what was left inside the box, fedex is offering me less than half of the value of the knife that "went missing." Fedex said the items where not insured but there was no option to insure them when purchased which considering the value of some of the items sold by burrfection is a must and I would certainly have done so if the option was there. I have attempted to reach out to burrfection previously detailing what happened and received no response. I have sent another email today as of writing this review in an attempt to find a solution as instructed by fedex. I would have liked to write a positive review as I am a rather big fan of bringing japanese knives to the global market and promoting smaller non mass production companies that make much higher quality items but sadly my experience has left me with no choice but to write a negative one. (update) After receiving an email from burrfection on the 12th of January stating they are going to sort out a replacement and get in contact with fedex, I have attempted to contact them asking for any updates with the progress of the replacement. It is now the 17th of March as of this update and I have heard nothing since the 12th of January. The other half of my order still has not been used because I don't know what's going on with the rest of it. I will continue to update this.
Stones arrived really quickly
Stones arrived really quickly! Easy to deal with. Great experience
Why are you asking me stupid questions.
Why are you asking me stupid questions, I already clicked 5 stars
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