Worst customer service I have experienced
This may be the worst product and customer service experience I have encountered. The coat was so ill fitting on our toddler. It was somehow too big and too small at the same time and a huge pain to put on. When I tried to return the coat it got sent back to me saying my return was rejected for “no given reason”. When I emailed them to get answers they told me that the reason was that the coat had a name sticker on it. I removed the sticker and it was otherwise new and never worn. They said they would allow me to return it again but then sent me a follow up saying they would no longer communicate with me because I “threatened” them (I told them I would report the charge as fraudulent on my card if they didn’t process the return, as per the policies on their website). I have had to file a disputed charge claim with my credit card company to attempt to get my money back now for what should have been a simple return.