Buchanan Albert Anmeldelser 

My experience mirrors the other review on denim shirt. wish I had saw this site and read the review before purchasing.

Products comes from china so takes forever to get. then when you ge it, the quality is poor. I bought a denim shirt with snap buttons and what I got didn't look like the image on the website. instead I got a "denim" shirt but had two white strips down the side of the shirt. My guess is that they were trying to go fo a slightly faded look but what I got looked like a bowling shirt from the 70's (very bight white strips that looked like someone poured bleach on it). Additionally, the shirt was terrible made, sleeves were way too short. I emailed customer service and they said I could return but the cost would be $60+ or they can give me a replacement. I asked if they could send me a pic before sending the replacement shirt so we can avoid issues. They said they could not send me a picture. With little choice, I agreed for them to send me a replacement. Then after weeks of not getting any updates, I had to constantly follow up until they finally sent me a tracking number. fast forward 2 months later, I finally get the replacement shirt but now it is not even a denim shirt, just a basic cotton shirt with regular button (with one button missing). I sent emails to customer service but they are now just ignoring me emails. I ended going to my bank/credit card and disputing the charge.

If I could choose no stars I would. I strongly discourage people buying from this company. I purchased a dress and when I got it the dress was smashed into a small bag and completely wrinkled. It also looked nothing like the picture. The worst part is now I can’t get them to respond with return instructions. I feel they may be a scam.

Negative stars would be deserved. Defective shirts and a return promise the company failed to honor.

I paid $139.98 for two Luca slim-fit denim shirts with extremely short sleeves, crude, artificial-looking bleached patches, and a missing collar snap rivet on one shirt. See the photographs.

Before taking action, Buchanan Albert required customer-service correspondence and photographic proof. I supplied both.

Its currently published policy promises a full refund or free replacement for defective merchandise, without requiring a return. Instead, I was offered a token partial refund, replacements, or the prospect of spending $40–$50 shipping defective shirts to China—with reimbursement still subject to inspection and approval.

That directly contradicts its published assurance. A company should not advertise a cost-free remedy for defective merchandise and then make the customer pay to pursue it.

I received just $19.42. The company then invoked my acceptance of that partial refund to refuse further reimbursement, leaving $120.56 unreimbursed, which I disputed.

Shoddy merchandise, misleading return assurances, and disgraceful complaint handling. Never again.