Although they say they take returns, at the customers expense, they fail to say shipping back to China is roughly $100. More than I paid for this ugly ass dress. Unless you like formal wear to look... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Even though I don’t wear men’s clothing myself, I’ve been so impressed by Albert Clothing and the level of care that goes into everything they do. The attention to detail in the designs, the qualit... Se mere
Virksomheden har svaret
Delivery time is an absolute scam. 3 Months ago was my order!! Still haven't received it. It's always just "please keep waiting" or total disinformation (gonna send it EOW, but 2 weeks later still n... Se mere
Virksomheden har svaret
I don’t usually leave reviews but I recently brought some items from the new Albert collection for my partner and I must say it’s exceeded my expectations. I was worried about it arriving in time for... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Albert Clothing is a London based luxury menswear brand creating timeless formalwear, tuxedos, and handmade shoes. Crafted with precision and quality, our pieces outlast trends and embody modern elegance.
Kontaktoplysninger
Storbritannien
- albertclothing.com
2,9
Middel
76 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 64 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really pleased with our purchase from…
Really pleased with our purchase from Albert Clothing! I bought a Evarest Coat for my husband and he absolutely loves it. The quality is unbelievable, it looks great and gets compliments every single time he wears it. It’s always lovely to find something that looks stylish and is also a great fit with the person wearing it. We couldn’t be happier with the purchase and would definitely recommend Albert Clothing. Will certainly be shopping here again.
25. oktober 2026
Uopfordret anmeldelse
Although they say they take returns
Although they say they take returns, at the customers expense, they fail to say shipping back to China is roughly $100.
More than I paid for this ugly ass dress.
Unless you like formal wear to look like something made in an Amish, girls school home economics class look elsewhere.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Hi Lori, We’re sorry to hear about your experience. However, we would like to clarify that Albert Clothing is a menswear brand, and we do not sell dresses. It appears that this review may have been intended for a different retailer. We kindly ask you to double-check the company name so that your feedback reaches the correct business.
Kind regards,
Albert Clothing Customer Services
This company is fraudulent- they never…
This company is fraudulent- they never delivered my goods. Cancelled my order weeks later and kept the money. Emails promised help and never helped
15. oktober 2026
Uopfordret anmeldelse
Appalling Customer Service
Appalling, substandard service! DO NOT USE THIS COMPANY. I have been awaiting a refund. They also sent me items as substitutes for items that I originally ordered due to stock issues.
When returning them, I had to foot the £20 postage bill for items that I didn't want. As of today, one month on from the date that Amy had stated the refund had been made, I am still waiting, this is approaching two months since the date of order, and so I have had to initiate a chargeback with my credit card issuer.
NEVER EVER AGAIN will I use or recommend them. Shoddy and unreasonable timescales for refunds. They really need to look at their internal practices.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Hi Scott,
We’re very sorry for the experience you’ve had and, in particular, for the inconvenience caused by the stock issues with your original order.
We understand how frustrating it must have been to receive substitute items you hadn’t requested, then have to arrange and pay for their return. We also appreciate how disappointing it is to be left waiting for a refund after being advised that it had already been processed. You should not have been left feeling that you needed to contact your card provider to resolve the matter.
We recognise that this has taken far longer than it should have, and we’re sorry that our communication and handling of the situation have fallen short of the standard you rightly expected. Your feedback regarding our internal processes and refund timescales is taken seriously.
We’re grateful that you have brought this to our attention, and we sincerely regret that we have lost your confidence.
Kind regards,
Albert Clothing Customer Care
They are scammers
They are scammers, i ordered a coat from their website and after saying that it wasn’t available i asked for a refund. The support team said that it was going to take up to 14 days but after more than a month nothing arrived. Awful experience and I’ll proceed with a lawsuit
9. august 2026
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Hi,
We’re very sorry to hear about your experience and sincerely apologise for the frustration caused.
We completely understand how disappointing it must be to have an order cancelled due to stock availability and then experience a delay in receiving your refund. This is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into this for you and resolve the matter as quickly as possible. Please contact us directly at info@albertclothing.com with your order number so that we can investigate the refund and provide you with an update.
Kind regards,
Albert Clothing Customer Care
Absolute Scam
Scam! Be aware. I'm a menswear addict and am spending a lot of money at Suitsupply, Berg & Berg, Grand Le Mar, Natalino, etc. – so I know a bit about menswear brands and retailers. Albert surprised me with the worst experience I ever had. I had different incidents, but here is the last one: I ordered a shirt. It came defective: Wrong buttonholes, unfinished material, and wool that feels and smells like the worst China outlet. I wanted to return and provided pictures. The defects were acknowledged by Albert. But they said I have to pay the return costs from Germany. Even though it's their fault – the item is defective. This is against applicable law. I gave them a legal notice but they didn't care. Need to look for my rights with a lawyer now as I don't tolerate brands that scam their customers. I can tell you from more experience: They are great in marketing cheap China products and have the worst customer service I have ever seen, and I have seen a lot. Stay away.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Hi Iskender,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you have been disappointed with your experience.
We would like to clarify that our team has been in communication with you regarding the concerns raised about your shirt and provided the relevant return information so that the item could be sent back to us for inspection and the matter addressed accordingly.
During our correspondence, you also requested that we cover the customs and return charges associated with sending the item back from Germany. Unfortunately, we are unable to cover these costs. You subsequently advised us that you would prefer to keep the shirt rather than proceed with the return, while still requesting a refund. As the item was not returned to us, we were unable to proceed with a refund through our returns process.
We appreciate that this is not the outcome you were hoping for, and we are sorry that we have not been able to reach a resolution that meets your expectations.
We do take all customer feedback seriously and would still welcome the opportunity to discuss the matter with you directly should you wish to do so.
Kind regards,
Albert Clothing Customer Care
LOOK AT THE 5-STAR REVIEW DATES- DO NOT BUY
Almost All the 5 star reviews happened around the same few days. Obviously trying to bump up there trustpilot rating. DO NOT BUY
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Hi Alec,
Thank you for sharing your feedback.
We would like to clarify that we are unable to identify any order or previous purchase associated with your details. As such, we have no record of you having purchased from Albert Clothing or experienced our service first-hand.
We take all customer feedback seriously and are always happy to address genuine concerns from customers. We also value the feedback shared by our customers, and all reviews are welcome.
If you have had a direct experience with Albert Clothing, we would be grateful if you could contact us at Info@albertclothing.com so that we can look into this further.
Kind regards,
Amy
Client Services Manager
Albert Clothing
Delivery time is an absolute scam
Delivery time is an absolute scam. 3 Months ago was my order!! Still haven't received it. It's always just "please keep waiting" or total disinformation (gonna send it EOW, but 2 weeks later still nothing)
Never again
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Hi Keanu,
We’re truly sorry for the long wait and for the frustration this experience has caused. We completely understand how disappointing it must be to wait so long for an order, especially when you have been expecting regular updates from us.
Having carefully checked the tracking information, we can see that your parcel has been marked as delivered.
If you have not received your parcel, please do get in touch with us directly. We would be more than happy to look into this further and help establish where your order has been delivered.
We sincerely apologise again for the delays and for falling short of the experience we want our customers to have. Thank you for your patience, and we hope we can help bring this matter to a satisfactory resolution.
Kind regards,
Albert Clothing Customer Services
Avoid at all costs
Avoid at all costs. They are posing as a superior brand, but the quality of the clothes is similar to Shein, etc. I returned my items, paid return shipping, was never refunded (despite receiving email confirmation) and managed to get money back via a bank chargeback claim.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Hi Kyle,
Thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointed you have been with your experience with Albert Clothing.
We’re particularly sorry that the quality of the items did not meet your expectations. We always want our customers to feel confident and happy with their purchases, so it is disappointing to hear that we fell short on this occasion.
We also sincerely apologise for the frustration caused by your return and refund experience. We completely understand how upsetting it must have been to return your items, cover the return shipping costs and, despite receiving confirmation from us, still have to go through your bank to recover your money. This is certainly not the level of service we strive to provide.
Please accept our sincere apologies for the disappointment and inconvenience caused. We genuinely appreciate your feedback and will take your comments on board.
Kind regards,
Albert Clothing Customer Care
Received a white linen suit in time for…
Received a white linen suit in time for my brothers wedding took a couple of days longer than I expected due to customs but overall I’m happy and will order again soon 😊
24. juli 2026
Uopfordret anmeldelse
Ordered a pair of trousers on July…
Ordered a pair of trousers on July 31st. It’s now August 4th and there has been no communication. I have emailed customer services but have received no response. I can see that I’ll have to let this run its course until I can start the process for a charge back. I would avoid!
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your review, and we're sorry to hear you're disappointed.
While you placed your order on Friday, 31st July, we've experienced a particularly high volume of orders, which has slightly extended our dispatch times. As stated on our website, we ask customers to allow 1–2 working days for dispatch, and as we do not dispatch orders over the weekend, processing resumed on Monday.
We completely understand your concern, especially when you hadn't yet received an update. However, your order should now be on its way to you. We're also sorry that you haven't yet received a response to your email we're working through a high number of customer enquiries as quickly as possible.
We appreciate your patience and hope that once your order arrives, you'll be pleased with your purchase. If you have any further questions, please don't hesitate to get in touch.
Kind regards,
The Customer Service Team
This is a spam
This is a spam. I never recieved my order, they make it look professional. Copying other webshops to make it look identical. Even tracking of the package for a month looks real. Customer service does not reply to emails.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Hi Huldras,
Thank you for taking the time to leave a review.
We're sorry to read about your experience. However, after checking our records, we have been unable to locate an order under the name provided. As a result, we're unable to investigate the issue you've described.
If you did place an order with us, we'd be more than happy to look into this for you. Please contact our customer service team with your order number or the email address used to place the order so we can investigate and resolve the matter as quickly as possible.
We take all customer concerns seriously and are committed to helping resolve any genuine issues.
Kind regards,
The Customer Service Team
Commande erronnée, service client mauvais
Mauvaises indications de mesures dans le size chart. Le blazer arrive plus petit qu'annoncé. Ne financent pas le retour et ne propose pas de remboursement, seulement un pauvre avoir de £30 qui ne permet de rien acheter sur leur site, sans compter les frais de douanes et de livraisons. Service client et qualité désastreux.
À fuir.
25. april 2026
Uopfordret anmeldelse
very negative
The company obviously doesn't mention that UPS will add custom fares on top of the bill: items do not look like the pictures: the army ivory shirt has white buttons on the website - they are in fact black brown. And the coat, above a 500pounds price tag, is delivered with an unsawn pocket. Very amateurish, definitely a do-not buy
6. januar 2026
Uopfordret anmeldelse
I was sceptical about ordering from…
I was sceptical about ordering from this company as I read a lot of negative reviews on here. I ordered a cricket sweater around Christmas. It arrived very quickly, beautifully wrapped, and was exactly as advertised. It’s beautifully made and I’m very impressed with the entire process. I very rarely leave reviews but I thought I should share my positive experience.
5. januar 2026
Uopfordret anmeldelse
Avoid. Scam site
Avoid.
Total scam site. Ordered 2w ago, got the confirmation email but nothing since.
Put the order numbers into the site and says no such order - but the money's gone out of my account.
Have followed up on email etc. Nothing.
I blooming hate insta shops like this that are nothing but cheap knock off THEIVES!
27. december 2025
Uopfordret anmeldelse
Satisfied Customer
I have been with Albert Clothing since years. They’re my first place to look for whenever I need formal clothing. And trust me when is say this they have solved every problem I ever faced with my orders. I’m about to place another order very soon.
27. december 2025
Uopfordret anmeldelse
No customer service for returns and exchanges
I requested a return for items that weren’t the quality I expected but the seller just doesn’t accept returns.
They won’t reply.
This is completely unlawful in Europe and any shop now provides courtesy to buyers to return or exchange products if necessary.
One of my worst shopping experiences online
3. december 2025
Uopfordret anmeldelse
Thank you but no thank you.
Thank you for the kind offer. Although I attempted to get a refund on my original and have been hanging onto credit for almost a year. So strange I would be offered this now. Despite writing so many times.
I’ve already spent money fixing the trousers somehow not bother sending them back.
I’d rather not deal with Albert clothing ever again. Reading the reviews this seems to be shared by many customers.
Shocking. Service, quality and experience.
I would recommend for all to stay away.
14. december 2025
Uopfordret anmeldelse
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