Although they say they take returns, at the customers expense, they fail to say shipping back to China is roughly $100. More than I paid for this ugly ass dress. Unless you like formal wear to look... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Even though I don’t wear men’s clothing myself, I’ve been so impressed by Albert Clothing and the level of care that goes into everything they do. The attention to detail in the designs, the qualit... Se mere
Virksomheden har svaret
Delivery time is an absolute scam. 3 Months ago was my order!! Still haven't received it. It's always just "please keep waiting" or total disinformation (gonna send it EOW, but 2 weeks later still n... Se mere
Virksomheden har svaret
I don’t usually leave reviews but I recently brought some items from the new Albert collection for my partner and I must say it’s exceeded my expectations. I was worried about it arriving in time for... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Albert Clothing is a London based luxury menswear brand creating timeless formalwear, tuxedos, and handmade shoes. Crafted with precision and quality, our pieces outlast trends and embody modern elegance.
Kontaktoplysninger
Storbritannien
- albertclothing.com
2,9
Middel
76 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 64 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Horrible customer service and delivery
I ordered a coat on the 13th of November. 6 days later I had not gotten a shipment mail yet. After contacting them I got no response. I then had to write them again where I was told it would be prioritized. 14 days later I had to write them again as I had heard NOTHING. I by then was so tired of them that I wanted to cancel the order. THEN they reacted with a gift card for 50 £ ON A FUTURE PURCHASE - useless considering the customer service. Then told change of delivery to 14-21 days and they garantereeed me shipment the following week. That was/is this week (5th of December). So far I have written them 3 times this week to get them to confirm their guarantee. NO RESPONSE.
No I just want a full refund and take my 500£ purchase somewhere else (if I can even get a hold of them). What a scam company.
Update 12 dec
I have now gotten a nonsense response offering me a further 25% discount with no timeline. When asked about that they said they expected shipment today 12 dec but that has not happened. I asked them in a mail during this week to confirm express shipment so I have it before Xmas and to confirm the 25% refund - NO RESPONSE. I cannot in any way shape or form recommend anyone to shop at this store. WORST CUSTOMER EXPERIENCE EVER
Response to Alberts response to this review:
True we have been in communication - WHENEVER I HAVE REACHED and then I have gotten short responses that I have had more questions to. Those you have yet to respond to. Fair enough you have unforeseen delays - but what is NOT ok is making two promises on shipment which YOU HAVE NOT MET. On top of that I have had to make several outreaches and follow ups which you have yet to respond to. Right now I have sent you 2 mails as a follow up to a mail you sent last week in which you promised shipment on Friday. So your response here does not accurately describe the timeline nor situation which Ivan document.
You take the time to respond here but not my emails. That almost makes the whole situation worse cause you want to appear as something which you cannot live up to. Customer service just got worse 🤮
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration this experience has caused and fully understand how disappointing delays and uncertainty can be, especially with a significant purchase.
We would like to clarify a few key points. The coat you ordered is made to order, which does carry a longer production timeline than ready to ship items. Unfortunately, there was an unforeseen manufacturing delay which was outside of our direct control. That said, we take full responsibility for the inconvenience this caused and sincerely apologise for the lack of clarity around timelines.
Throughout this period, we have remained in communication and have done our best to resolve the situation. As soon as the delay became apparent, we offered you the option of a full refund or a percentage discount as a gesture of goodwill. You chose to proceed with the discounted option which we honoured.
We understand your frustration regarding delivery updates and regret that our responses did not meet expectations during a particularly busy period. Please know that we would never intentionally ignore a customer and we are actively working to improve response times.
We are confident that once your coat arrives, which is expected within the next few days, you will be pleased with the quality. We do not allow any product to leave our showroom unless it is in pristine condition and meets our quality standards.
Once again, we are truly sorry for the delay and inconvenience and we appreciate your patience. Should you still wish to cancel and receive a full refund prior to delivery, our customer service team will of course assist you.
Beware of this scam website
Beware of this scam website. All those reviews from 29-Oct are fake. Scroll down and you will see real customer reviews. They will not send you your order. BEWARE
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your feedback. We’d like to clarify that we take all concerns seriously, but it’s important to note that your review seems to be based on a previous, unresolved issue from some time ago. We sincerely regret any frustration you experienced in the past and fully acknowledge that we’ve worked hard to improve our service and address issues from the past.
We are committed to providing high-quality products and excellent customer service, which is reflected in the vast majority of our recent reviews. If there’s any outstanding issue with your order or account, please don’t hesitate to reach out to us directly. We are more than happy to resolve any concerns you may still have.
Our team works diligently to ensure customer satisfaction, and we assure you that we are a legitimate, trustworthy business. If you have any questions or need assistance, please contact us directly, and we’ll be happy to help.
5 years of customer loyalty 💫
I’ve been ordering from Albert for the last 5 years and I have never been disappointed. The quality and attention detail is hard to find for Ready To Wear. Equally, the communication and postage has never let me down. Highly recommend!
10. september 2025
Uopfordret anmeldelse
Even though I don’t wear men’s clothing…
Even though I don’t wear men’s clothing myself, I’ve been so impressed by Albert Clothing and the level of care that goes into everything they do. The attention to detail in the designs, the quality of the fabrics, and the overall presentation really stand out. You can tell that every piece is made with pride and precision.
If you’re after great quality, thoughtful design, and reliable service, Alber Clothing is definitely worth checking out.
5. april 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your kind words Precious, we truly value your support and always try to work hard to meet our clients expectations. Warm regards.
Fantastic brand
Fantastic brand! Great quality! Have a few coats, and suits and everything is absolutely perfect! It also last because the items never lost their quality.
Higly recomend!
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your kind words, we are happy to receive your positive feedback.
Perfect blend of classic and cozy!
I bought the Albert Cricket sweater and I’m really happy with the purchase. It’s super comfy, great quality and the fit is perfect. The vintage sporty look with the stripes is such a nice touch. Looks good with smart pants or over a shirt. The process from purchase to delivery was very smooth also. Will definitely purchase more pieces from the new collection!
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your kind words. We are delighted you had a great experience and thank you for your positive feedback!
My Suit Order
Ordered a tailored suit with them, customer interaction throughout was really pleasant, suit quality, fabric and fit met expectations.. Will definitely be returning here. Thanks AlbertClothing.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you Abdullah, we are delighted to hear you had a great experience. We will continue to work hard to give the best experience to our clients.
10/10 customer service
10/10 customer service, could not rate the any higher. The quality of the clothing is second to none. They go out their way to ensure the customer feels valued.
I have brought a number of garments from Albert Clothing and look forward to buying many more.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your positive feedback, we will continue to work hard to give the best experience to our clients.
I own two jackets and a suit from…
I own two jackets and a suit from Albert and as always the quality is top tier.
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
We are delighted to hear your positive feedback, regards.
Love the brand and clothes
Love the brand and clothes. Delievery is arrives in good timing too.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your positive feedback, we are working very hard to get the products shipped as soon as possible. Regards
Always satisfied with my purchase
Always satisfied with my purchase. Fast delivery and outfits on top
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your positive feedback. We are glad to hear you had a great experience with us!
My go to place for bespoke suits
My go to place for bespoke suits. Fits like a glove and the quality is 100 and pricing is fair in comparison to the service. I have recommended to a few friends and they all say the same.
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your positive review. Your words mean a lot to us, and we will continue to work hard to ensure we give our clients the best products and experience!
Superb fit!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your positive feedback!
Great all round!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your positive feedback!
Amazing service!!!
Amazing service!!!
I ordered the Manhattan DB Blazer and the quality is immaculate and fits perfectly. Up to standards with customer service and I will totally order again!!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your kind words, we are delighted to hear you had a great experience.
Guys when I tell you this shop and…
Guys when I tell you this shop and their customer service is amazing… I MEAN IT!
I was looking for a present for my dad and he end up loving the suit I got from them.
100% recommended
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your positive review. Your words mean a lot to us, and we will continue to work hard to ensure we give our clients the best products and experience!
Fantastic!
I recently ordered a suit and a tracksuit for my partner for a wedding trip, and I couldn’t be more pleased with the experience. From start to finish, the customer service was exceptional. Every question I had before placing the order was answered promptly and thoroughly. The quality of both items exceeded my expectations, everything was impeccably made and fit perfectly. My partner received so many compliments and was just as impressed as I was. I’ll definitely be ordering again!
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
We are delighted to hear about your good experience. Thank you for your kind words!
If you’re looking for structure and…
If you’re looking for structure and design It’s Albert everyday
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your support, your words mean a lot to us!
Quality clothing
Quality clothing, and unique style, love it, allows for great individuality.
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
Thank you for your kind words, appreciate your support!
Loyal customer for years
I’ve been shopping at Albert for years, started with some boots, then a custom suit and recently purchased a t shirt and denim shirt
30. november 2024
Uopfordret anmeldelse
Besvarelse fra Albert Clothing
We are pleased you had a great experience and thank you for your support!
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